9781422133316

Uncommon Service : How to Win by Putting Customers at the Core of Your Business

  • ISBN 13:

    9781422133316

  • ISBN 10:

    1422133311

  • Format: Hardcover
  • Copyright: 02/07/2012
  • Publisher: Perseus Distribution Services

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

A Holmes said when someone tries to sell us a simple answer to a complex problem it will be simplistic and worthless. But if someone first grands deeply through the complexity, and then offers a simple explanation, it is priceless. Frei and Morriss heve distilled a very complicated problem-the managing of service businesses-into this simple and priceless book. It truly is a delight to read. Book jacket.

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