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This book is devoted exclusively to the development of interpersonal skills. Using a ten-step process, it provides an action-oriented approach in which the reader can actually "practice" skills behavior. This book covers such topics as skills and self-awareness; communicating by sending messages and listening; motivating by goal-setting, clarifying expectations, and empowering people; leadership style by politicking, persuading, and promoting change and managing resistance; building and running teams; and problem-solving. For training and development directors; trainers; managers; human resource managers and staff; team leaders and members; and project managers.