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Supervising Police Personnel: The Fifteen Responsibilities

by: Whisenand, Paul M.

Supervising Police Personnel: The Fifteen Responsibilities

by: Whisenand, Paul M.

ISBN 13:
9780131722378
ISBN 10:
0131722379
Edition: 6th
Format: Hardcover
Copyright: 01/01/2007
Publisher: Prentice Hall
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Summary

For courses in Police Supervision, Human or Organizational Behavior, and Ethics. Using an exploratory and interactive structure, this introduction to police supervision covers all the latest supervisory concepts and practices with an emphasis on character, teamwork, and conflict resolution. Boasting a 15-responsibility organization, the Sixth Edition implements self-discipline, self-restraint, & self-reliant through Team Fundamentals, Team Development, and Teamwork.

Preface

About the Author

xiii

A Starting Point

Character and Competence

(1)

The ``R'' Word

(1)

Being Out in Front

(1)

Diversity

(1)

There Is No I in Teamwork

(1)

What It's All About

(2)

Responsibility 1. Decisions

(14)

Freedom to Choose

(4)

Purpose-Driven Decisions

(2)

Five Rules for Decision Making

(2)

Decision Making

(2)

Snap Decisions

(1)

The Centerpiece of Leadership

(2)

Key Points

(1)

Extended Learning

(1)

Part 1 Team Fundamentals

(96)

Responsibility 2. Values

(18)

Why Values?

(2)

What Are Values?

(1)

Values-Driven Police Supervision

(1)

Sources of Our Values

(1)

Changing Our Values

(1)

What Do Values Do to and for Us?

(5)

Value Clarification

(3)

Failing to Act on Our Values

(1)

From Values to Ethics

(3)

Key Points

(1)

Extended Learning

(2)

Responsibility 3. Ethics

(20)

Ethics and Ethos

(1)

There Is No Such Thing as Police Ethics

(2)

Ethical Dilemmas: Three Approaches

(2)

An Ethical Culture

(6)

What Kind of a Person Do You Want to Be?

(2)

Courageous Choices

(2)

Ethical Decision Making

(2)

It's Not Easy

(3)

Key Points

(1)

Extended Learning

(2)

Responsibility 4. Vision

(16)

The Constancy of Change

(1)

Vision: The Constancy of Purpose

(1)

Building a Shared Vision

(1)

Two Approaches for Building a Vision Statement

(2)

Goal Setting: The Constancy of Progress

(2)

Strategy: The Constancy of Change

(4)

Think Slowly; Act Quickly!

(2)

Key Points

(1)

Extended Learning

(1)

Responsibility 5. Communications

(21)

Why Do We Communicate?

(1)

What Is Communication?

(1)

What We Know about Communications

(2)

Communication Channels and Directions

(6)

How We Communicate

(3)

Why Don't We Communicate Better?

(7)

Key Points

(1)

Extended Learning

(1)

Responsibility 6. Time Management

(19)

A Couple of Questions for You

(1)

A Purpose-Driven Life

(1)

People, People, People

100

(1)

The Time Dimension

100

(1)

Self-Mastery of Time

101

(1)

Time and Productivity

102

(1)

Overloads

103

(1)

Time-Out!

104

(2)

If It's Worth Doing, It's Worth Doing Poorly

106

(1)

Four Generations of Time Management

107

(2)

Becoming a Category II Police Supervisor

109

(8)

Key Points

115

(1)

Extended Learning

115

(2)

Part 2 Team Building

117

(86)

Responsibility 7. Team Leadership

119

(20)

Team Leadership at the Top

120

(1)

The Police Department as a Voluntary Organization

121

(1)

The Police Supervisor as Leader

121

(1)

The Police Supervisor as Team Leader

121

(3)

Team Leadership and Empowerment

124

(1)

Authority and Power

124

(1)

Formal and Informal Team Leaders

125

(1)

Managing Your Boss

126

(2)

The Loyalty of a Team Follower

128

(1)

Courageous Followership

128

(1)

Becoming a Team Leader

129

(5)

Two Big Mistakes a Team Leader Can Make

134

(1)

A Third Big Mistake: Groupthink

135

(4)

Key Points

137

(1)

Extended Learning

138

(1)

Responsibility 8. Empowerment

139

(24)

Motivation

140

(3)

Job Satisfaction

143

(3)

The Increasing Importance of Recognition and Rewards

146

(2)

Retention

148

(1)

Don't Be a Damn Fool

149

(1)

We Don't Act on What We Know

149

(2)

Delegation, Participation, and Empowerment

151

(2)

Delegation

153

(4)

Participation

157

(3)

Entitlement Is Empowerment in Excess

160

(3)

Key Points

161

(1)

Extended Learning

162

(1)

Responsibility 9. Team Training

163

(16)

Why Establish Teams?

164

(1)

Training

165

(3)

Team Training

168

(3)

Advantages of Teams

171

(2)

Trust

173

(1)

Team-Based Decision Making

174

(1)

Training a Diverse Workforce

174

(5)

Key Points

177

(1)

Extended Learning

178

(1)

Responsibility 10. Vitality

179

(24)

Stress and Vitality

180

(1)

The Fight-or-Flight Response

180

(1)

Vitality and Integrity

181

(1)

The Responsibility of the Police Supervisor

182

(3)

Stressors

185

(2)

Measuring Your Stress Level

187

(8)

Transforming Stress into Vitality

195

(1)

Six Strategies for Maintaining Vitality

195

(6)

Your Turn

201

(2)

Key Points

201

(1)

Extended Learning

202

(1)

Part 3 Teamwork

203

(110)

Responsibility 11. Organizing

205

(17)

Governance

206

(4)

Organizations

210

(9)

A Case for Agile Organizations

219

(3)

Key Points

220

(1)

Extended Learning

221

(1)

Responsibility 12. Performance

222

(30)

A Spirit of Performance

223

(1)

Supervising by Objectives

224

(2)

Setting Objectives

226

(3)

Evaluating Performance

229

(3)

The Performance Domain Rating Scale

232

(13)

Designing and Implementing a Personnel-Evaluation System

245

(7)

Key Points

250

(1)

Extended Learning

251

(1)

Responsibility 13. Conflict

252

(27)

Conflict

253

(4)

Conflict Management

257

(1)

Six Steps You Can Take to Get to Yes

257

(3)

Problem Employees

260

(8)

Citizen Complaints

268

(5)

Media Relations

273

(6)

Key Points

277

(1)

Extended Learning

277

(2)

Responsibility 14. Community-Oriented and Problem-Oriented Policing

279

(27)

Community-Oriented Policing

280

(2)

Crime Control

282

(1)

A Decision for Quality

283

(3)

Responsibility and Implementation

286

(1)

Who Benefits from Community-Oriented Policing?

286

(3)

Problem-Oriented Policing

289

(1)

Incident- and Problem-Driven Agencies

290

(2)

POP: Reasons, Methods, Principles, and Sara

292

(2)

Implementation

294

(12)

Key Points

302

(3)

Extended Learning

305

(1)

Responsibility 15. Anticipation

306

(7)

Why Anticipation?

306

(1)

Ways to Anticipate

307

(1)

Trend 1: Career Path Civilians

307

(1)

Trend 2: Technology and Touch

308

(1)

Trend 3: Workforce Diversity

308

(1)

Trend 4: Ethical Dilemmas

308

(1)

Trend 5: Fewer Qualified Job Seekers Means More Old Geezers

309

(1)

Trend 6: Terrorism

309

(1)

Trend 7: Community-Oriented Policing---Generation 2

310

(1)

Trend 8: Service Evaluation

310

(1)

Trend 9: Catch and Release

311

(1)

Trend 10: Your Turn

311

(2)

Index

313

Amazon no longer offers textbook rentals. We do!

Supervising Police Personnel: The Fifteen Responsibilities

Supervising Police Personnel: The Fifteen Responsibilities

9780131722378

0131722379

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Supervising Police Personnel: The Fifteen Responsibilities

Supervising Police Personnel: The Fifteen Responsibilities

9780131722378

0131722379

Summary

Table of Contents

Supplemental Materials

Write a Review

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