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Supervising Police Personnel : The Fifteen Responsibilities

by: Whisenand, Paul M., Ph.D.

Supervising Police Personnel : The Fifteen Responsibilities

by: Whisenand, Paul M., Ph.D.

ISBN 13:
9780130224866
ISBN 10:
0130224863
Edition: 4th
Format: Hardcover
Copyright: 01/01/2001
Publisher: PRENTICE-HALL
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Summary

For courses in Police Supervision, Human or Organizational Behavior, and Ethics. Exceptionally practical in focus, this introduction to police supervision covers all the latest supervisory concepts and practices, and stresses the importance of values and ethics in police leadership and community-oriented policing. Using a 15-responsibility framework and a variety of interactive and imaginative exercises, it encourages students to think and behave as supervisors, and helps them to develop a compelling sense of mission and commitment.

Preface

xiii

The Fifteen Responsibilities

(1)

The ``R'' Word

(2)

Optimism

(1)

A Team Process

(3)

Change

(3)

Quality

(1)

What Follows

(5)

PART ONE---Team Basics

(110)

Values

(19)

Values-Led Police Supervision

(1)

The Compass of Values

(1)

Values: An Overview of What Follows

(1)

Values: Understanding and Respect

(2)

Definition, Sources, and Changing of Human Values

(3)

Values: What Do They Do for Us?

(3)

Value Clarification

(4)

Police Supervisor as Value Driven

(3)

From Values to Ethics

(1)

Key Points

(1)

Discussion

(2)

Ethics

(23)

Risky Behavior

(1)

Courageous Choices

(7)

Ethical Thinking

(2)

Ethical Decision Making

(2)

Strategy for Fostering Integrity

(1)

Ethics Training

(6)

Key Points

(1)

Discussion

(1)

Vision

(18)

Everything Changes

(1)

Two Approaches for Building a Shared Vision Statement

(2)

Building a Shared Vision

(2)

Goal Setting: The Constancy of Progress

(6)

Strategy: The Constancy of Change

(4)

Act Quickly; Think Slowly (A Greek Proverb)

(1)

To Be Continued...

(1)

Key Points

(1)

Discussion

(1)

Communications

(28)

Communications: Leadership, Decision Making, and Trust

(1)

What Is Communication?

(1)

What We Know about Communications

(1)

Types of Communication Channels

(3)

Methods of Communicating

(3)

Communications: Down, Up, and Across

(6)

Communication Networks

(1)

Messages: Volume and Types

(4)

Technological Communications

(2)

Barriers to Effective Communication

100

(1)

Removing the Barriers

100

(2)

Conclusion: A Challenge

102

(1)

Key Points

103

(1)

Discussion

104

(1)

Time Management

105

(20)

A Couple of Questions for You

106

(1)

Our Mission

106

(1)

People, People, People

107

(1)

Time Dimension

107

(1)

Self-Mastery of Time

107

(2)

Time and Productivity

109

(1)

Overloads

110

(2)

If It's Worth Doing, It's Worth Doing Poorly

112

(1)

Four Generations of Time Management

113

(3)

On Becoming a Category II Police Supervisor

116

(6)

Key Points

122

(1)

Discussion

123

(2)

PART TWO---Team Building

125

(98)

Team Leadership

127

(17)

Team Leadership at the Top

128

(1)

The Police Supervisor as a Leader

128

(1)

The Police Supervisor as a Team Leader

129

(1)

Team Leadership and Empowerment

130

(1)

Authority and Power

130

(1)

Police Department: Voluntary Organization

131

(1)

Formal and Informal Team Leaders

132

(1)

Followers

132

(1)

Accepting Responsibility

133

(1)

Courageous Fellowship

133

(1)

Loyalty of a Team Follower

134

(3)

On Becoming a Team Leader

137

(5)

The Two Biggest Mistakes a Team Leader Can Make

142

(1)

Key Points

142

(1)

Discussion

143

(1)

Motivation

144

(20)

Why Have Motivated Workers?

145

(1)

How Does Motivation Start?

145

(1)

What Is Worker Motivation?

145

(1)

The Distinction between Motivation and Performance

146

(1)

Intrinsic and Extrinsic Motivation

147

(2)

Theories of Worker Motivation: Why Employees Do What They Do

149

(6)

Questions and Answers

155

(1)

Job Satisfaction

156

(3)

Recognition and Rewards

159

(1)

The Increasing Importance of Recognition and Rewards

159

(3)

Don't Worry

162

(1)

Key Points

163

(1)

Discussion

163

(1)

Empowerement

164

(17)

We Don't Act on What We Know

165

(2)

Em-power-ment

167

(2)

Delegation

169

(6)

Participation

175

(3)

Entitlement Is Empowerment in Excess

178

(1)

Choosing Empowerment

179

(1)

Key Points

179

(1)

Discussion

180

(1)

Team Training

181

(19)

Why Teams?

182

(1)

Team Training

183

(1)

Advantages

183

(4)

Trust

187

(1)

Training

188

(4)

Team-Based Decision Making

192

(1)

Diversity in the Workplace

193

(3)

Groupthink

196

(2)

Key Points

198

(1)

Discussion

198

(2)

Wellness

200

(23)

Stress and Wellness

200

(1)

Fight or Flight Response

201

(1)

Responsibility of the Police Supervisor

202

(3)

Sources and Forms of Stress: The Stressors

205

(3)

Detecting One's Stress Level

208

(8)

Converting Stress into Wellness

216

(1)

Knowing Your Goals

217

(1)

Taking Four Steps

217

(4)

The Good News

221

(1)

Key Points

222

(1)

Discussion

222

(1)

PART THREE---Teamwork

223

(120)

Organizing

225

(20)

Governance

226

(5)

Organizations

231

(11)

A Case for Agile Organizations

242

(2)

Key Points

244

(1)

Discussion

244

(1)

Performance

245

(32)

Planning

246

(1)

From Planning to MBO

247

(4)

Supervising by Objectives

251

(3)

Obstacles to MBO

254

(1)

Performance Evaluation

254

(3)

The Performance Domain Rating Scale

257

(13)

Recommendations for the Design and Implementation of a Personnel Evaluation System

270

(3)

360° Performance Appraisal

273

(2)

Key Points

275

(1)

Discussion

275

(2)

Conflict

277

(1)

Conflict: The Internal Consequences

278

(4)

Negotiations: Getting to Yes

282

(1)

General Approach for Negotiating Differences

283

(3)

Seven Steps You Can Take for Getting to Yes

286

(4)

Problem Employees: Worker Relations

290

(3)

Problem Employees: Citizen Relations

293

(5)

Citizen Complaints

298

(5)

Sexual Harassment

303

(4)

Use of Force

307

(1)

Key Points

307

(1)

Discussion

308

(1)

Community-Oriented and Problem-Oriented Policing

309

(1)

Community-Oriented Policing

310

(1)

Assumptions Associated with Community Policing

311

(4)

Implementation

315

(4)

Problem-Oriented Policing

319

(10)

Implementation

329

(5)

Concluding Thought

334

(1)

Key Points

334

(1)

Discussion

335

(1)

Anticipation

336

(7)

Why Anticipation?

336

(1)

Ways to Anticipate

337

(1)

Career Path Civilians

337

(1)

Technology and Touch

338

(1)

Work-Force Diversity

338

(1)

Ethical Dilemmas

338

(1)

Fewer Qualified Job Seekers Means More Old Geezers

339

(1)

Modified Workweek

339

(1)

Community-Oriented Policing: Generation Two

340

(1)

Service Evaluation

340

(1)

Businesslike

341

(1)

Your Turn

341

(2)

Index

343

Amazon no longer offers textbook rentals. We do!

Supervising Police Personnel : The Fifteen Responsibilities

Supervising Police Personnel : The Fifteen Responsibilities

9780130224866

0130224863

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Supervising Police Personnel : The Fifteen Responsibilities

Supervising Police Personnel : The Fifteen Responsibilities

9780130224866

0130224863

Summary

Table of Contents

Supplemental Materials

Write a Review

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