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Successful Nonverbal Communication : Principles and Applications

by: Leathers, Dale

Successful Nonverbal Communication : Principles and Applications

by: Leathers, Dale

ISBN 13:
9780205262304
ISBN 10:
0205262309
Edition: 3rd
Format: Paperback
Copyright: 01/01/1997
Publisher: Allyn & Bacon
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Summary

This book continues to demonstrate how knowledge of nonverbal messages can affect how one communicates successfully in the real world. This timely revision describes nonverbal cues, illustrates the desirable and nondesirable functions of these cues, and provides original tests for measuring and developing nonverbal communication skills.

Preface

PART 1 Nonverbal Communication

(174)

1 The Nature of Nonverbal Communication

(21)

The Functional Importance of Nonverbal Communication

(4)

Definitional Perspective: Nonverbal and Verbal Communication

(8)

Definitional Issues

(3)

Nonverbal Communication Systems and Subsystems

(2)

Interaction with Verbal Systems

(1)

Hemispheric Processing

(1)

Interrelationships between Nonverbal and Verbal Communication

(1)

The Functions of Nonverbal Cues

(2)

Communicating Nonverbally in Specific Contexts

(2)

Summary

(3)

2 Facial Expressions

(27)

The Face as the Most Important Source of Emotional Information

(8)

The Categoric Perspective

(2)

The Dimensional Perspective

(4)

The Face as a Means of Identifying Individuals

(1)

The Deceptive Face: How to Recognize It and Guard Against It

(1)

Measuring Sensitivity to Facial Expressions

(11)

The Facial Meaning Sensitivity Test

(10)

The Judgmental Process

(1)

Developing Sensitivity to Facial Expressions: Training Program

(1)

Summary

(4)

3 Eye Behaviors

(14)

The Language of the Eyes

(2)

Exhibited Eye Behaviors

(1)

Measured Eye Behaviors

(1)

The Functions of Eye Behaviors

(7)

The Attention Function

(2)

The Persuasive Function

(1)

The Intimacy Function

(1)

The Regulatory Function

(1)

The Affective Function

(1)

The Power Function

(1)

The Impression Management Function

(1)

Using the Communicative Potential of Eye Behaviors

(2)

Summary

(2)

4 Bodily Communication

(22)

The Nature of Bodily Cues

(8)

Classification of Bodily Cues

(7)

Dimensions of Meaning

(1)

Gestures versus Postures

(2)

Major Communicative Functions of Bodily Cues

(1)

Functional and Dysfunctional Uses of Bodily Cues

(5)

Nonverbal Indicators of Liking Versus Disliking

(1)

Nonverbal Indicators of Assertiveness and Unassertiveness

(1)

Nonverbal Indicators of Power and Powerlessness

(1)

Summary

(3)

5 Proxemic Communication

(24)

The Proximate Environment

(14)

Space

(3)

Distance

(3)

Territory

(3)

Crowding

(2)

Privacy

100

(3)

The Communicative Functions of Proxemics

103

(2)

The Impression Management Function

103

(1)

The Affliation Function

104

(1)

The Privacy Function

104

(1)

The Effects of Violating Proxemic Norms and Expectations

105

(2)

Summary

107

(4)

6 Tactile Communication

111

(19)

The Nature of Touch

112

(7)

The Skin as a Communication Sender

114

(2)

The Skin as a Communication Receiver

116

(3)

Touching Norms

119

(4)

The Semantics of Touch

123

(1)

The Communicative Functions of Touch

123

(4)

The Support Function

124

(1)

The Power Function

125

(1)

The Affiliation Function

126

(1)

Summary

127

(3)

7 Personal Appearance

130

(28)

Features of Physical Attractiveness

133

(3)

Facial Attractiveness

133

(2)

Bodily Attractiveness

135

(1)

Body Image

136

(5)

Body Image: Self, Other, and Reflective

139

(1)

The Matching Hypothesis

139

(2)

Effects of Personal Appearance

141

(8)

Perceptual Effects

144

(2)

Behavioral Effects

146

(3)

The Nature of Artifactual Communication

149

(3)

Clothing as a Medium of Communication

150

(1)

Cosmetics as a Medium of Communication

151

(1)

Other Artifacts as Communicative Messages

151

(1)

The Communicative Functions of Personal Appearance

152

(1)

Summary

153

(5)

8 Vocalic Communication

158

(17)

The Semantics of Sound

159

(3)

The Communicative Functions of Vocal Cues

162

(8)

The Emotion Function

162

(2)

The Impression Management Function

164

(5)

The Regulatory Function

169

(1)

Developing the Ability to Encode and Decode Vocalic Messages

170

(2)

The Vocalic Meaning Sensitivity Task (VMST)

171

(1)

Summary

172

(3)

PART 2 Developing the Successful Communicator

175

(114)

9 Impression Formation

177

(15)

The Importance of Nonverbal Cues in Interpersonal Perception

178

(6)

Factors That Affect Interpersonal Perceptions

179

(5)

Defining Components of Impression Formation

184

(2)

Principles of Impression Formation

187

(3)

Self-Concept of the Impression Former

187

(1)

Cognitions of the Impression Former

188

(2)

Personal Characteristics

189

(1)

Motives

189

(1)

Summary

190

(2)

10 Impression Management

192

(32)

The Nature of Impression Management

194

(4)

The Defining Components of an Impression: Image Dimensions

195

(1)

Major Motives of the Impression Manager

196

(2)

The Impression Management Process

198

(14)

Model Impression Managers

199

(4)

Principles of Impression Management

203

(1)

Measurement of the Impressions Made

203

(4)

Making a Favorable Impression by Modifying Communication

207

(2)

Personal Appearance Guidelines

209

(3)

Vocal Guidelines

212

(1)

The Impression Manager in Action

212

(8)

George Bush as "Wimp"

212

(3)

George Bush as Impression Manager

215

(5)

Summary

220

(4)

11 Selling Yourself Nonverbally

224

(29)

Dimensions of Credibility

228

(4)

Competence

229

(2)

Trustworthiness

231

(1)

Dynamism

231

(1)

Illustrating the Impact of Nonverbal Cues on Credibility

232

(13)

The Selling of Presidential Candidates

232

(9)

The Selling of Corporate Sales Representatives

241

(4)

Developing Personal Credibility

245

(5)

Monitoring the Communicator's Nonverbal Cues

250

(1)

Summary

250

(3)

12 Detecting Deception

253

(22)

Nonverbal Indicators of Deception

255

(4)

Nonverbal Profile of the Deceptive Communicator--Type I

259

(6)

Nonverbal Profile of the Deceptive Communicator--Type II

265

(4)

The Deception Process

269

(3)

The Deceiver

269

(3)

Summary

272

(3)

13 Communicating Consistently

275

(14)

The Nature of Inconsistent Messages

276

(2)

Decoding Inconsistent Messages

278

(5)

Reasons for Inconsistent Messages

283

(2)

Guidelines for Communicating Consistently

285

(2)

Summary

287

(2)

PART 3 Successful Communication in Applied Settings

289

(129)

14 Nonverbal Determinants of Successful Interviews

291

(16)

The Job Interview

293

(4)

Critical Interviewer Decisions

293

(1)

Nonverbal Profile of Successful Interviewees

294

(3)

The Counseling Interview

297

(5)

Critical Objectives

299

(1)

Nonverbal Profile of Successful Counselors

300

(2)

The Interviewer's Perspective

302

(2)

Biasing Factors

302

(1)

Factors That Prevent Bias

303

(1)

Summary

304

(3)

15 Female-Male Interaction

307

(18)

Sex-Role Stereotyping

307

(4)

Differences in Nonverbal Communication of Women and Men

311

(11)

Nonverbal Profile of Female and Male Communicators

311

(5)

Gender Differences in Nonverbal Skills

316

(1)

Dysfunctional Male and Female Nonverbal Behaviors

317

(2)

Guidelines for Successful Female-Male Interaction

319

(3)

Summary

322

(3)

16 Successful Intercultural Communication

325

(23)

Cross-Cultural Similarities in Nonverbal Communication

326

(6)

Cross-Cultural Differences in Nonverbal Communication

332

(5)

Communicating Nonverbally with the Japanese and the Arabs

337

(5)

Communicating Emotions

339

(1)

Greetings

340

(1)

Status Differences

340

(1)

Intimacy

341

(1)

Guidelines for More Successful Intercultural Communication

342

(3)

Summary

345

(3)

17 Physician-Patient Interaction

348

(20)

Potential Problems in Physician-Patient Communicative Interaction

350

(2)

The Functional Importance of Nonverbal Communication in the Medical Setting

352

(6)

Physicians' Nonverbal Skills and Patients' Satisfaction Level

352

(1)

Reasons Why Nonverbal Communication Is Important in the Medical Context

353

(2)

Functions of Nonverbal Communication in the Medical Context

355

(3)

Actual Features of Physician-Patient Nonverbal Communication

358

(3)

Desired Features of Physician-Patient Nonverbal Communication

361

(4)

Summary

365

(3)

18 Courtroom Interaction

368

(27)

The Functional Importance of Nonverbal Communication in the Courtroom

369

(2)

The Functions of Nonverbal Communication in the Courtroom

371

(4)

Personal Appearance

371

(2)

Kinesic Behaviors

373

(1)

Courtroom Choreography: The Use of Space

374

(1)

Vocal Cues

375

(1)

The Logistics of Measuring Impressions

375

(3)

In Jury Selection (Voir Dire)

376

(1)

In the Courtroom

377

(1)

Nonverbal Impression Formation and Management in the Courtroom

378

(14)

The Anita Hill-Clarence Thomas Senate Hearings

379

(3)

The William Kennedy Smith Rape Trial

382

(3)

The O. J. Simpson Murder Trial

385

(7)

Summary

392

(3)

19 The Communicative Impact of Microenvironmental Variables

395

(23)

Context as Communication

396

(2)

The Classroom Environment

398

(5)

The Conference Room Environment

403

(3)

The Office Environment

406

(3)

Seating and Spatial Arrangements

407

(1)

Furniture Arrangement

408

(1)

Aesthetic and Professionally Related Objects

409

(2)

The Fast-Food Restaurant Environment

411

(3)

Summary

414

(4)

Appendix

418

(3)

Index

421

Amazon no longer offers textbook rentals. We do!

Successful Nonverbal Communication : Principles and Applications

Successful Nonverbal Communication : Principles and Applications

9780205262304

0205262309

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Successful Nonverbal Communication : Principles and Applications

Successful Nonverbal Communication : Principles and Applications

9780205262304

0205262309

Summary

Table of Contents

Supplemental Materials

Write a Review

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