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This book teaches students how to use and manage IT to deliver business value, with a focus on IT management issues, rather than technical issues.KEY TOPICS:IT Strategy in Actiontackles the real world challenges of IT management first, by exploring a set of the most important issues facing IT managers today and second, by providing a series of mini-cases which present these critical IT issues within the context of real organizations.Most suited for business professionals who are interested in discovering the latest research in business solutions through IT.
Table of Contents
Delivering value with IT
Developing and Delivering on the IT Value Proposition
Peeling the Onion: Understanding IT Value
The Three Components of the IT Value Proposition
Five Principles for Delivering Value
Developing IT Strategy for Business Value
Business and IT Strategies: Past, Present, and Future
Four Critical Success Factors
The Many Dimensions of IT Strategy
Toward an IT Strategy-Development Process
Challenges for CIOs
Linking IT to Business Metrics
Business Measurement: An Overview
Key Business Metrics for IT
Designing Business Metrics for IT
Advice to Managers
Managing Perceptions of IT
The Value of Perceptions
Perceptions in the Business-IT Relationship
The Root Causes of Perceptions of IT
IT Leadership at MaxTrade
Investing in TUFS
TT Planning at ModMeters
IT in the New World of Corporate Governance Reforms
IT and Regulatory Legislation
The Impact of Regulation on IT
Elements of Effective Compliance in IT
Good Practices in Enabling IT Compliance
Creating and Evolving a Technology Roadmap
What Is a Technology Roadmap?
The Benefits of a Technology Roadmap
Elements of the Technology Roadmap
Practical Steps for Developing a Technology Roadmap
The IT Budgeting Process
Key Concepts in IT Budgeting
The Importance of Budgets
The IT Planning and Budget Process
IT Budgeting Practices That Deliver Value
Information Management: The Nexus of Business and IT
Information Management: How Does It Fit?
A Framework for IM
Issues in EM
Getting Started in IM
IT in 2010
The Current (and Changing) World of IT
The IT Organization in 2010
Building Shared Services at RR Communications
Creating a Process-Driven Organization at AgCredit
Strategic Experimentation with IT
Innovation and Strategic Experimentation
Strategic Experimentation within the Innovation Process
Strategies for Successful IT Experimentation
From Experimentation to Innovation: Lessons Learned
Enhancing the Customer with Technology
The Experience Economy
The Concept of "Flow"
The Role of Technology
Technology Strategies for Enhancing the Customer Experience
Information Delivery: IT's Evolving Role
Information and IT: Why Now?
Delivering Value through Information
Effective Information Delivery
The Future of Information Delivery
What Is a Dashboard?
How Are Dashboards Being Used?
Dashboard Design and Development
What Are the Benefits?
Strategies for Success
Managing Electronic Communications
Electronic Communication: Definition and Technologies
Managing Electronic Communications: Issues and Strategies
Information Management at Homestyle Hotels
Knowledge Management at Acme Consulting
CRM at Minitrex
Managing Technology at Genex Fuels
Reinventing IT Capabilities
Developing IT Capabilities
Why Focus on IT Capabilities?
A Framework for Developing Key IT Capabilities
The Evolution of Souxdng
Offshore and Nearshore Outsourcing: Emerging Sourcing Models
The Changing Role of IT
Delivering IT Functions: A Decision Framework
A Maturity Model for IT Functions
IT Delivery Options: Theory versus Practice
The "Real" Decision Criteria
A Decision Framework for Delivering IT Functions
Building Better IT Leaders from the Bottom Up
The Changing Role of the IT Leader
What Makes a Good IT Leader?
How to Build Better IT Leaders
Investing in Leadership Development; Articulating the Value Proposition
Developing IT Professionalism
Professional versus Professionalism
Principles of Professionalism for IT Management
Principles of Professionalism for IT Workers
Developing Professionalism: Advice to TT Managers
Leveraging IT Vendors a t SleepSmart
Desktop Provisioning at CanCredit
Project Management at MM
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