9780130419774

Reflecting the most recent, relevant information in the field, this best-selling book offers readers a practical foundation for marketing in nonprofit organizations. Its coverage encompasses the entire marketing process, providing valuable insights on strategic evaluations, positioning, market targeting, and more. For managers and future managers of nonprofit organizations, for-profit organizations, and government agencies.

Preface

v

SECTION I Developing a Customer Orientation

1

(60)

The Growth and Development of Nonprofit Marketing

3

(34)

Developing a Customer-Centered Mindset

37

(24)

SECTION II Strategic Planning and Organization

61

(120)

Strategic Marketing Planning

63

(27)

Understanding Target Audience Behavior

90

(28)

Acquiring and Using Marketing Information

118

(24)

Segmentation, Positioning, and Branding

142

(39)

SECTION III Developing and Organizing Resources

181

(126)

Generating Funds

183

(33)

Attracting Human Resources: Staff, Volunteers, and Boards

216

(22)

Working with the Private Sector

238

(28)

Organizing for Implementation

266

(21)

Planning and Budgeting the Marketing Mix

287

(20)

SECTION IV Designing the Marketing Mix

307

(190)

Managing the Organization's Offerings

309

(18)

Social Marketing

327

(22)

Developing and Launching New Offerings

349

(25)

Managing Perceived Costs

374

(15)

Facilitating Marketing Behaviors

389

(18)

Formulating Communications Strategies

407

(33)

Managing Communications: Advertising and Personal Persuasion

440

(28)

Managing Public Media and Public Advocacy

468

(29)

SECTION V Controlling Marketing Strategies

497

(20)

Marketing Evaluation, Monitoring, and Control

499

(18)

Index

517

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

This sixth edition ofStrategic Marketing for Nonprofit Organizationscomes at a time when nonprofit marketing is poised to have a much greater impact on the field of nonprofit management and on the growing intersection between that sector and the business world. The first two editions of this book served to legitimize marketing as a distinct career and a distinct educational discipline, while the third edition focused less onwhetherone should carry out nonprofit marketing and more onhowone should do it well. The fourth edition shifted its emphasis to focus more closely on strategic planning. As the fourth edition noted, "The major need of the nonprofit sector now is not so much for techniques to implement marketing, but for assistance in strategic planning. Many nonprofits face significant declines in traditional sources of revenue, dramatic changes in their customer mix, and bold new competition. They need help rethinking where they are going and what broad strategies they should be using to get there:"The fifth edition strongly reflected the growing sophistication of the field and its cadre of skilled practitioners by incorporating their insights into the text and examples. It also emphasized the growing importance of social marketing, the application of marketing concepts not just toorganizationsbut toprogramsdesigned to bring about social change. It tiptoed into the international arena where the nonprofit sector was beginning to have a significant impact and sought to reflect the blurring of the previously distinct lines between nonprofit and commercial marketing.This sixth edition marks a major change in the way in which nonprofit marketing is conceived and applied. First of all, much more strongly than in previous editions, it seeks to position marketing as among the most critical--if notthemost critical--disciplines needed for nonprofit success. It argues that success ultimately requires the influencing of the behavior in a wide range of key target markets--clients, funders, policy makers, volunteers, and the media, as well as the nonprofit's own staff. This is the province of marketing because marketing is the "behavioral influence business." The book positions marketing as central to top management's achievement of the organization's mission. Implicit in this volume is the notion that everyone in nonprofit management--including the CEO--ought to have a thorough grounding in marketing and what it does and can do.Second, this edition reflects the breaking down of three kinds of boundaries that heretofore limited the field. First, it removes the conception of nonprofit marketing as primarily a North American phenomenon. As we will show in several places in the book, nonprofit enterprise is flourishing everywhere in the world, including Asian countries with a tradition of family self-help and formerly communist countries with a tradition of state social service. We recognize that we have much to learn--as well as contribute--as we broaden our compass to include these new environments.The sixth edition also removes the assumption that the target audience for a text on nonprofit marketing is only present and future practitioners in nonprofit organizations. It is a growing reality that both the government and for-profit sectors have a growing interest in "social enterprise." Many government agencies have missions highly similar to nonprofits and are often major players in the field of social marketing. At the same time, corporations are increasingly becoming involved in the social sector through venture philanthropy, cause marketing, and corporate volunteerism programs. Managers--and future managers--in both the government and corporate domains need to appreciate the concepts and tools described here and understand the nonprofit environment and what it is like to try to bring about c

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Strategic Marketing for NonProfit Organizations

Strategic Marketing for NonProfit Organizations

013041977X

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Table of Contents

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