This book discusses the author's approach to successfully managing floor operations at a Toyota plant for many years. It documents a process, or "roadmap," to facilitate success for anyone tasked with this job. The book presents an actionable methodology based on techniques he developed to immediately take charge in demanding situations. It also gives readers insights into proven techniques that can be used to establish and maintain operational excellence. The author outlines the role of the shop floor manager as the member of the management team most closely involved with the process for creating value for the customer.