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Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your "social radar," an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self-assessment tool - all designed to help you learn to navigate social situations more successfully.
Karl Albrecht is a management consultant, executive advisor, futurist, speaker, and a prolific author. As chairman of Karl Albrecht International, he is known worldwide as a key thought leader in business. He is the author of such best-selling books as Service America!, Brain Power, The Northbound Train, and The Power of Minds at Work.
Table of Contents
A Different Kind of "Smart"
Old Wine in New Bottles?
Going Beyond IQ
EI, SI, or Both?
From Toxic to Nourishing
Blind Spots, Lenses, and Filters
Social Halitosis, Flatulence, and Dandruff
The "Dilbert" Factor
Can We Become a Socially Smarter Species?
S.P.A.C.E.: The Skills of Interaction
"S" Stands for Situational Awareness
Situational Dumbness and Numbness
Ballistic Podiatry: Making the Worst of a Situation
Reading the Social Context
What to Look For
The Proxemic Context
The Behavioral Context
The Semantic Context
Navigating Cultures and Subcultures
Codes of Conduct: Violate the Rules at Your Peril
Building the Skills of Situational Awareness
"P" Stands for Presence
Is Charisma Over-Rated?
Do Looks Matter?
Reading (and Shaping) the "Rules of Engagement"
The Ugly American Syndrome
More of You, Less of Me
A Case of Attitude
Building the Skills of Presence
"A" Stands for Authenticity
Take a Tip from Popeye
It's a Beautiful Day in the SI Neighborhood
The Snap-On Smile: Can You Fake Sincerity?
The Puppy Dog Syndrome
Narcissism: It's Really All About Me
Head Games, Power Struggles, and Manipulation
Building the Skills of Authenticity
"C" Stands for Clarity
A Way with Words
Hoof-in-Mouth Disease: Sometimes Silence Works Best
Role-Speak and Real-Speak
Helicopter Language and Elevator Speeches
"Clean" Language and "Dirty" Language
Taking a Brain for a Walk
The Power of Metaphor
E-Prime: the Language of Sanity
Building the Skills of Clarity
"E" Stands for Empathy
What Destroys Empathy?
What Builds Empathy?
The Platinum Rule
The Irony of Empathic Professions
L.E.A.P.S.: Empathy by Design
Empathy in Four Minutes
Building the Skills of Empathy
Assessing and Developing SI
Assessing Your Interaction Skills
Self-Awareness: Seeing Yourself as Others See You
Assessing Your Interaction Style: Drivers, Energizers, Diplomats, and Loners
The Strength-Weakness Irony
Priorities for Improvement
SI in the World of Work: Some Reflections
The Real and Legal Consequences of Social Incompetence
Cultures of Conflict and Craziness
Hierarchies, Testosterone, and Gender Politics
Getting it Right at Work and Wrong at Home
The Diversity Puzzle
Ritual, Ceremony, and Celebration
Positive Politics: Getting Ahead with Your Value System Intact
SI in Charge: Thoughts on Developing Socially Intelligent Leaders
The S.O.B. Factor
Executive Hubris: Its Costs and Consequences
Best Boss, Worst Boss
P.O.W.E.R.: Where It Comes From, How to Get It
How the Worst Bastards on the Planet Get and Keep Power
The Algebra of Influence
S.P.I.C.E.: Leading When You're Not In Charge
SI and Conflict: Thoughts About Getting Along
The Double Spiral of Conflict
Added Value Negotiating
Epilogue. SI and the Next Generation: Who's Teaching Our Kids?
Our Children Are Not Our Children
The (Only) Ten Basic News Stories
Anxiety Drives Attention
Breaking the Addiction to Television
The Buying of Our Babies
Video Games: The New Sandlot
Teachers, Parents, or Neither?
Belonging or Be Longing?
The S.P.A.C.E. Solution for Schools
A Prescription for SI at Every Age
About the Author
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