9780470197400

Remarkable Service : A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

by: Unknown
  • ISBN 13:

    9780470197400

  • ISBN 10:

    0470197404

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 05/04/2009
  • Publisher: Wiley

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges-what to do when things go wrong.Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

Author Biography

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Table of Contents

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