1. World Class Supply Management

2. Purchasing Becomes Supply Management

3. Supply Management: An Organization-Spanning Activity

4. Supply Management: Implementor of Three of the Firm’s Social Responsibilities

II. Enabling Concepts

5. Buyer-Supplier Relationships

6. Cross-Functional Teams

7. Quality Management

8. Total Cost of Ownership

9. e-Commerce II

III. The Requirements Process

10. New Product Development

11. Specifications and Standardization

12. The Procurement of Equipment

13. Purchasing Services

IV. Strategic Sourcing

14. Outsourcing:To Make or To Buy

15. Sourcing

16. Global Supply Management

V. Strategic Cost Management

17. Pricing

18. Cost Analysis

19. Types of Compensation

20. Negotiation

VI. Relationship Management

21. Relationship and Contract Management

22. Supplier Development

23. Ethical and Professional Standards

24. Legal Considerations

VII.Institutional and Government Procurement

25. Institutional Supply Management

26. Government Procurement

VIII.World Class Supply Chain Management