9780132624664

Extends beyond a typical resume/job search text to seamlessly emphasize the relationship between resume development, job search skills, and human relations. Professionalism: Skills for Workplace Successwas developed with input from industry leaders, it addresses topics students need to know when transitioning from campus to the workplace using case examples, activities, exercises, online video, and an interactive website. Updated to reflect the latest in technology tools and the business climate, this third edition sets the standard by skillfully merging self-management topics, workplace basics, relationships and career planning tools.

Lydia E. Anderson has a Masters in Business Administration with an emphasis in marketing. In addition to years of corporate marketing and strategic planning experience, she has been teaching for over fifteen years in both community college and university settings. She is currently a tenured faculty member and past Chair of the Business Administration and Marketing Department at Fresno City College in Fresno, California and also an adjunct professor at California State University, Fresno. Her teaching areas of expertise include human relations in business, management/supervision, human resource management, and marketing. Ms. Anderson is also active in (California) state-wide business curriculum development, Academic Senate, and regularly consults with corporations on business topics relating to management and marketing.

Sandra B. Bolt has a Masters in Business Administration with an emphasis in human resource management. She has been teaching in the college setting for over twenty years. She is currently a tenured faculty member and past Chair of the Business and Technology Department at Fresno City College in Fresno, California. Her teaching areas of expertise include workplace relationships, office occupations, office technology, resumé/interview, and document formatting. She is currently the Secretary/Treasurer of the college district union. She has extensive secretarial and leadership experience, and has served as a computer applications trainer. She is a certified Crown Financial Leader and Trainer and has led many personal financial management sessions for community groups. She has been a volunteer guest speaker at professional conferences and high school career fairs, in addition to her involvement with committees and student functions at Fresno City College.

Both authors have used their professional, educational, and personal experiences to provide readers with realistic stories and challenges experienced in a typical workplace.

MODULE I: SELF-MANAGEMENT

1. Attitude, Goal Setting and Life Management

2. Personal Financial Management

3. Time and Stress Management/Organization Skills

4. Etiquette/Dress

MODULE 2: WORKPLACE BASICS

5. Ethics, Politics, and Diversity

6. Accountability and Workplace Relationships

7. Quality Organizations and Service

8. Human Resources and Policies

MODULE 3: RELATIONSHIPS

9. Communication

10. Electronic Communications

11. Motivation, Leadership and Teams

12. Conflict and Negotiation

MODULE 4: CAREER PLANNING TOOLS

13. Job Search Skills

14. Resumé Package

15. Interview Techniques

16. Career Changes

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Professionalism Skills for Workplace Success

Professionalism Skills for Workplace Success

0132624664

Summary

Author Biography

Table of Contents

Supplemental Materials