ABOUT THE AUTHORS

Kim Heldman, PMP, is the Sr. Manager, IT/Chief Information Officer for the Regional Transportation District in Denver, CO. With more than 25 years of project management experience, she is the author the bestselling PMP Project Management Professional Study Guide. Vanina Mangano, PMP, is an executive member of Never Limited LLC, which owns The PM Instructors. She has authored courseware material on project management, including PMI Risk Management Professional Exam Preparation. Brett Feddersen, PMP, is a career public servant and a certified project manager who has contributed to several books as a technical editor and proofreader. His government experience includes the United States Marine Corps as well as Colorado state and municipal government.

Introduction xv

Chapter 1 Project Foundation 1

Defining a Project 2

Project Characteristics 3

Operations 4

Progressive Elaboration 4

Stakeholders 5

Defining Project Management 6

Project Management 6

Programs 7

Portfolios 7

Project Management Office 8

Identifying Project Management Skills 10

Understanding the Role of the Project Manager 13

Understanding Organizational Structures 13

Organizational Structure Types 14

Understanding the Project Environment 17

Understanding Project Life Cycles and Project Management Processes 19

Project Phases and Project Life Cycles 20

Project Management Process Groups 22

Plan-Do-Check-Act Cycle 25

Recognizing Professional and Social Responsibility 26

PMI® Core Values 27

Advancing the Industry 36

Review Questions 39

Chapter 2 Initiating the Project 43

Understanding the Project Management Knowledge Areas 44

Project Integration Management 45

Project Scope Management 47

Project Schedule Management 48

Project Cost Management 50

Project Quality Management 51

Project Resource Management 53

Project Communications Management 54

Project Risk Management 55

Project Procurement Management 56

Project Stakeholder Management 57

Performing a Project Assessment 58

Initiating a Project 58

Selecting a Project 60

Defining the High-Level Project Scope 66

Identifying High-Level Risks, Assumptions, and Constraints 66

Developing the Project Charter 67

Inputs of the Develop Project Charter Process 68

Tools and Techniques of the Develop Project Charter Process 69

Outputs of the Develop Project Charter Process 71

Obtaining Project Charter Approval 72

Performing Key Stakeholder Analysis 72

Inputs of the Identify Stakeholders Process 74

Tools and Techniques of the Identify Stakeholders Process 74

Outputs of the Identify Stakeholders Process 75

Bringing the Processes Together 76

Review Questions 79

Chapter 3 Planning Project Scope and Schedule Management 83

Developing a Scope Management Plan 84

Understand Project Scope Management 85

Plan Scope Management 85

Collect Requirements 87

Define Scope 94

Create WBS 98

Developing a Project Schedule 104

Understand Plan Schedule Management 105

Define Activities 107

Sequence Activities 110

Estimate Activity Resources 114

Estimate Activity Durations 119

Develop Schedule 125

Bringing the Processes Together 136

Project Scope Management Knowledge Area Review 137

Project Schedule Management Knowledge Area Review 137

Project Resource Management Knowledge Area 138

Review Questions 139

Chapter 4 Planning Project Cost and Quality Management 141

Developing a Cost Management Plan 142

Understand the Cost Management Plan 143

Plan Cost Management 143

Estimate Costs 145

Determine Budget 150

Developing a Quality Management Plan 155

Inputs of Plan Quality Management 156

Tools and Techniques of Plan Quality Management 157

Outputs of Plan Quality Management 161

Bringing the Processes Together 162

Project Cost Management Knowledge Area Review 162

Project Quality Management Knowledge

Area Review 163

Review Questions 164

Chapter 5 Planning Project Resource, Communication,

Procurement, Change, and Risk Management 167

Developing a Resource Management Plan 168

Inputs of Plan Resource Management 169

Tools and Techniques of Plan Resource Management 171

Outputs of Plan Resource Management 172

Developing a Communications Management Plan 174

Inputs of Plan Communications Management 175

Tools and Techniques of Plan Communications Management 176

Outputs of Plan Communications Management 180

Developing a Procurement Management Plan 181

Inputs of Plan Procurement Management 182

Tools and Techniques of Plan Procurement Management 186

Outputs of Plan Procurement Management 187

Developing a Change Management Plan 191

Developing a Risk Management Plan 191

Plan Risk Management 192

Identify Risks 196

Perform Qualitative Risk Analysis 203

Perform Quantitative Risk Analysis 207

Plan Risk Responses 212

Bringing the Processes Together 219

Project Resource Management Knowledge Area Review 220

Project Communications Management Knowledge Area Review 220

Project Risk Management Knowledge Area Review 221

Project Procurement Management Knowledge

Area Review 222

Review Questions 223

Chapter 6 Planning Stakeholder Engagement and

Obtaining Project Plan Approval 225

Developing a Stakeholder Engagement Plan 226

Inputs of Plan Stakeholder Engagement 227

Tools and Techniques of Plan Stakeholder Engagement 228

Outputs of Plan Stakeholder Engagement 230

Obtaining Project Management Plan Approval 230

Inputs of Develop Project Management Plan 231

Tools and Techniques of Develop Project Management Plan 232

Output of Develop Project Management Plan 233

Conducting a Kick-off Meeting 236

Meeting Topics 236

Bringing the Processes Together 236

Project Stakeholder Management Knowledge Area Review 239

Review Questions 241

Chapter 7 Executing the Project 243

Obtaining and Managing Resources 244

Acquire Resources 244

Conduct Procurements 248

Maximizing Team Performance 253

Develop Team 254

Manage Team 263

Executing the Project Management Plan 267

Direct and Manage Project Work 268

Manage Communications 272

Manage Stakeholder Engagement 276

Implementing Approved Changes 279

Implementing the Quality Management Plan 279

Inputs of Manage Quality 280

Tools and Techniques for Manage Quality 281

Outputs of Manage Quality 283

Implementing the Risk Management Plan 284

Implement Risk Responses 284

Outputs of Implement Risk Responses 285

Bringing the Processes Together 286

Project Integration Management Knowledge

Area Review 287

Project Quality Management Knowledge Area Review 288

Project Resource Management Knowledge Area Review 288

Project Communications Management Knowledge Area Review 290

Project Risk Management Knowledge Area Review 290

Project Procurement Management Knowledge Area Review 291

Project Stakeholder Management Knowledge Area Review 292

Review Questions 293

Chapter 8 Monitoring and Controlling the Project 297

Measuring Project Performance 298

Monitor and Control Project Work 298

Control Procurements 303

Managing Changes to the Project Scope, Schedule, and Costs 307

Validate Scope 308

Control Scope 310

Control Schedule 312

Control Costs 315

Ensuring Adherence to Quality Standards 325

Control Quality 325

Updating the Risk Register 333

Monitor Risks 333

Assessing Corrective Actions 336

Perform Integrated Change Control 337

Communicating Project Status 341

Monitor Communications 341

Monitoring Stakeholder Engagement 345

Monitor Stakeholder Engagement 345

Bringing the Processes Together 348

Project Integration Management Knowledge Area Review 349

Project Scope Management Knowledge Area Review 349

Project Schedule Management Knowledge Area Review 350

Project Cost Management Knowledge Area Review 350

Project Quality Management Knowledge Area Review 352

Project Communications Management Knowledge Area Review 353

Project Risk Management Knowledge Area Review 354

Project Procurement Management Knowledge Area Review 355

Project Stakeholder Management Knowledge Area Review 355

Review Questions 357

Chapter 9 Closing the Project 361

Obtaining Final Acceptance 362

Close Project or Phase 363

Transferring Ownership 367

Obtaining Financial, Legal, and Administrative Closure 367

Formal Project Endings 367

Trends 368

Administrative Closure 368

Distributing the Final Project Report 370

Collating Lessons Learned 370

Archiving Project Documents 371

Measuring Customer Satisfaction 372

Bringing the Processes Together 372

Project Integration Management Knowledge Area Review 373

Review Questions 375

Appendix A Answers to Review Questions 379

Chapter 1: Project Foundation 380

Chapter 2: Initiating the Project 381

Chapter 3: Planning Project Scope and Schedule Management 383

Chapter 4: Planning Project Cost and Quality Management 384

Chapter 5: Planning Project Resource, Communication, Procurement, Change and Risk Management 385

Chapter 6: Planning Stakeholder Engagement and Obtaining Project Plan Approval 386

Chapter 7: Executing the Project 387

Chapter 8: Monitoring and Controlling the Project 389

Chapter 9: Closing the Project 391

Appendix B Exam Essentials 393

Chapter 1: Project Foundation 394

Chapter 2: Initiating the Project 395

Chapter 3: Planning Project Scope and Schedule Management 396

Chapter 4: Planning Project Cost and Quality Management 397

Chapter 5: Planning Project Resource, Communication, Procurement, Change, and Risk Management 398

Chapter 6: Planning Stakeholder Engagement and Obtaining

Project Plan Approval 400

Chapter 7: Executing the Project 400

Chapter 8: Monitoring and Controlling the Project 401

Chapter 9: Closing the Project 402

Index 405

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