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Ed.D., MSN, CNE (NLN), RN-BC (PMH), RNC-AWHC, CMA (AAMA) Nina Beaman has been a Certified Medical Assistant since 1994 and has participated actively on the local, state, and national levels of the American Association of Medical Assistants. She is also a triple-certified Registered Nurse with certifications in Nursing Education, Psychiatric/Mental Health and Ambulatory Women’s Health. She completed her doctoral dissertation on "Using Disaster Simulation to Promote Volunteerism in Medical Assisting Students." Dr. Beaman teaches at Aspen University and Independence University. Nina owns a Consulting firm, Positive Transitions, where she provides crisis intervention, education, curriculum development, continuing education review, and violence prevention training. A popular speaker and author, she writes on her farm in the Shenandoah Valley of Virginia. In her spare time, she works as a forensic nurse consultant and disaster expert.

Kristiana D. Routh

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Kristiana D. Routh is a Registered Medical Assistant through American Medical Technologists. Kristiana has worked in the healthcare field for over 14 years and has a passion to see the field of medical assisting grow and develop. Her experience in the educational field of medical assisting includes teaching, curriculum development, working closely with accrediting bodies, and writing multiple textbook and supplemental resources for both instructors and students. Kristiana also owns her own business, Allied Health Consulting Services. Her business focuses on accreditation trends throughout healthcare, writing and developing educational content for the field of medical assisting, and also project management services for physicians and health care facilities. Kristiana and her family live in Girard, Pennsylvania near beautiful Lake Erie.

Lorraine M. Papazian-Boyce, MS, CPC

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AHIMA-Approved ICD-10-CM/PCS Trainer Lorraine M. Papazian-Boyce is an award-winning author and instructor. She authored the Pearson text ICD-10-CM/PCS Coding: A Map for Success, which received the Most Promising New Textbook Award—2013 from the Textbook and Academic Authors Association. She was named Educator of the Year — Instruction — 2011 by Career Education Corporation (CEC).Lorraine has taught at several career colleges, both traditional and online. She has over 30 years of experience in healthcare administration as office manager; biller and coder; management consultant to hospitals, nursing homes, and physicians; and former owner of a medical billing and coding service. Lorraine has contributed to numerous textbooks and journals in the health professions field and is a nationally-known speaker. She holds a M.S. in Health Systems Management; the CPC credential; and is an AHIMA-Approved ICD-10-CM/PCS Trainer and Ambassador.

Janet R. Sesser

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Janet R. Sesser, a Registered Medical Assistant with American Medical Technologists, holds a Master of Science in Health Education and Bachelor of Science in Health Care Management. Her background includes many years working as a practicing medical assistant for various types of practices and as a cardiopulmonary technician. For the past 25 years, she has worked in postsecondary education teaching and writing allied health curricula. Sesser is very involved with American Medical Technologists, serving as an elected member of the AMT Board of Directors. She is a recipient of the Medallion of Merit Award, the highest honor bestowed by AMT to a medical assistant, and she is a frequent presenter at national medical conferences.

Ron Maly

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Ron Maly currently holds certifications as a RMA (AMT) and CPhT (PTCB). He obtained his B.S. degree in Biology, Natural Science and Pre-Med with a minor in Chemistry from Midland Lutheran College in Fremont, Nebraska in 1989. In 1991 he received his M.A. degree (with thesis) in Biology from the University of Nebraska at Omaha. The abstract from his thesis has been nationally published. In 1992 Ron was employed with Harris Laboratories (currently Celerion) in Lincoln, NE as a Chemist and later as a Validation Scientist. In his seven years with Harris Laboratories, Ron had numerous scientific papers on LC/MS/MS pharmaceutical-based research presented at national conferences. In 1999 Ron began working as a medical assistant/histotechnologist for a Moh’s micrographic surgeon in Omaha, NE. During this time he also began working part-time as a pharmacy technician. From 2005 to present, Ron has taught at the college level as a Pharmacy Technician Program Coordinator for Hamilton College/Kaplan University, Council Bluffs, IA; Medical Assisting Program Coordinator and Medical Billing and Coding Coordinator at the Omaha School of Massage and Healthcare of Herzing University, Omaha, NE and is currently the Medical Assisting Program Coordinator and Interim Pharmacy Technician Program Coordinator for National American University, Bellevue, NE.

1 Medical Assisting: The Profession

2 Medical Science: History and Practice

3 Medical Law and Ethics

4 Medical Terminology

5 Communication: Verbal and Nonverbal

6 The Office Environment

7 Telephone Techniques

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UNIT TWO: Administrative Medical Assisting

8 Patient Reception

9 Appointment Scheduling

10 Office Facilities, Equipment, and Supplies

11 Written Communication

12 Computers in the Medical Office

13 Managing Paper Medical Records

14 Electronic Medical Records

15 Medical Insurance

16 Diagnosis Coding

17 Procedure Coding

18 Patient Billing and Collections

19 Banking and Practice Finances

20 Medical Office Management

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UNIT THREE: Anatomy and Physiology

21 Body Structure and Function

22 The Integumentary System

23 The Skeletal System

24 The Muscular System

25 The Nervous System

26 The Special Senses

27 The Circulatory System

28 The Immune System

29 The Respiratory System

30 The Digestive System

31 The Urinary System

32 The Endocrine System

33 The Reproductive System

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UNIT FOUR: Clinical Medical Assisting

34 Infection Control

35 Vital Signs

36 Assisting with Physical Examinations

37 Assisting with Medical Specialties

38 Assisting with Reproductive and Urinary Specialties

39 Assisting with Eye and Ear Care

40 Assisting with Life Span Specialties: Pediatrics

41 Assisting with Life Span Specialties: Geriatrics

42 Assisting with Minor Surgery

43 Assisting with Medical Emergencies and Emergency Preparedness

44 The Clinical Laboratory

45 Microbiology

46 Urinalysis

47 Hematology

48 Radiology

49 Electrocardiography

50 Pulmonary Function

51 Physical Therapy and Rehabilitation

52 Math for Pharmacology

53 Pharmacology

54 Administering Medications

55 Patient Education

56 Nutrition

57 Mental Health

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UNIT FIVE: Career Assistance

58 Professionalism

59 Externship and Career Opportunities

Appendices

Glossary

Index¿

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