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Peace Skills Manual for Community Mediators

by: Kraybill, Ronald S.

Peace Skills Manual for Community Mediators

by: Kraybill, Ronald S.

ISBN 13: 9780787947996
ISBN 10: 0787947997
Edition: 1st
Format: Paperback
Copyright: 03/02/2001
Publisher: Jossey-Bass

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Summary

Part of the Peace Skills Set, this Manual is designed as a take-home resource to support workshop participants as they return to their communities and both apply their mediation skills and share their insights with others. It covers conflict analysis, the role of mediation, the stages of mediation, communication skills, and working with group conflicts and in cross cultural settings.

Acknowledgments

xiii

Introduction

Overview of the Manual

xvii

Thoughts About Peace and Transformation

xviii

SECTION ONE ASSUMPTIONS ABOUT CONFLICT AND THE ROLE OF PEACEBUILDERS

(22)

Assumptions About Conflict

(9)

Conflict Transformation

(2)

The Role of Peacebuilders

(2)

Resources for Peacebuilders

(1)

The Normality of Conflict

(1)

A Variety of Approaches

(1)

Application Exercises

(2)

Understanding Conflict and the Role of Mediation

(11)

Responses to Conflict

(2)

Sources and Types of Conflict

(2)

Approaches to Addressing Conflict

(2)

The Limits of Mediation

(1)

Justice and ``Neutrality''

(2)

Application Exercises

(2)

SECTION TWO INTRODUCTION TO MEDIATION

(62)

Mediation: A Tool for Empowering Others

(7)

Mediation Versus Arbitration

(1)

A Four-Stage Approach to Mediation

(2)

A Mediation Tool Kit

(2)

Application Exercise

(1)

Before Mediation: Laying the Foundation

(6)

Getting the Parties to the Table

(3)

The Role of Co-Mediators

(1)

Personal Preparation

(1)

Application Exercises

(1)

The Introduction Stage: Providing Safety

(5)

Getting Off on the Right Foot

(1)

What to Say: Introductory Comments

(3)

Providing a Safe Place

(1)

Application Exercises

(1)

The Storytelling Stage: Offering Understanding

(8)

Who Goes First?

(1)

Understanding as the Primary Goal

(1)

Questions and Statements

(2)

Dealing with Interruptions

(1)

Dealing with Provocative Statements

(2)

Taking Notes and Listening for Issues

(1)

Building on Safety and Understanding

(1)

Application Exercises

(2)

The Problem-Solving Stage: Building Joint Ownership

(15)

Clarify the Issues

(2)

Identify Common Concerns

(2)

Select One Issue

(1)

Focus on Interests

(4)

Generate Options

(2)

Evaluate and Choose Options

(1)

Problem Solving as a Transformative Process

(1)

Application Exercises

(2)

Additional Tools for Problem Solving

(9)

Tools for Defining Problems

(2)

Tools for Breaking Impasse

(6)

Application Exercises

(1)

The Agreement Stage: Seeking Sustainability

(6)

Tips for Writing the Agreement

(2)

Presenting the Agreement

(1)

When Not to Finalize Agreements

(1)

Providing Opportunity for Reconciliation

(1)

Application Exercise

(1)

Moving Toward Reconciliation: Letting Go of the Past

(4)

Tell and Retell

(1)

Additional Steps

(1)

Application Exercise

(1)

SECTION THREE COMMUNICATION SKILLS AND TOOLS

(20)

Listening Skills

(7)

Paraphrasing

(2)

Summarizing

(2)

Body Language

(1)

Listening as Transformation

(1)

Application Exercises

(1)

Language in Mediation

(7)

Moving from Generalities to Specifics

(2)

Laundering Language

(1)

Hearing Hidden Offers

(2)

Application Exercises

(3)

Emotions in Conflict

101

(4)

The Importance of Self-Awareness

101

(1)

A Range of Mediator Responses

102

(2)

Summary

104

(1)

Application Exercises

104

(1)

SECTION FOUR BUILDING PEACE IN COMMUNITIES

105

(14)

Designing a Peacebuilding Process

107

(12)

Mediation Skills and the Struggle for Justice

107

(1)

Extending Mediation Values into Group Conflicts

108

(1)

The Power of Process

109

(2)

Principles of Good Process

111

(4)

Conclusion: A Transformative Process for Community Empowerment

115

(1)

Application Exercises

116

(3)

Notes

119

(4)

Appendix: Additional Reading About Conflict Transformation

123

(2)

The Authors

125

(2)

About Plowshares

127

(2)

About the Conflict Transformation Program

129

(2)

Index

131

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Peace Skills Manual for Community Mediators

Peace Skills Manual for Community Mediators

Summary

Author Biography

Table of Contents

Supplemental Materials

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