1. The Operations Function

2. Operations and Supply Chain Strategy

3. Product Design

Part Two: Process Design

4. Process Selection

5. Service Process Design

6. Process-Flow Analysis

7. Lean Thinking and Lean Systems

Part Three: Quality

8. Managing Quality

9. Quality Control and Improvement

Part Four: Capacity and Scheduling

10. Supply Chain Management

11. Forecasting

Supplement: Advanced Methods

12. Capacity Planning

Supplement: Mathematical Models

13. Scheduling Operations

14. Project Planning and Scheduling

Part Five: Inventory

15. Independent Demand Inventory

Supplement: Advanced Models

16. Materials Requirements Planning and ERP

Part Six: CASE STUDIES

Introduction

Novel Foods’ Change in Operations Strategy: Competitiveness at Stake

Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies

Early Supplier Integration in the Design of the Skid-Steer Loader

Process Design

Eastern Gear, Inc.

U.S. Stroller

Paediatric Orthopaedic Clinic at the Children’s Hospital of Western Ontario

Quality

Bayfield Mud Company

Six Sigma at 3M, Inc.

The Mount Rundle Hotel Banff

Unsafe for Children: Mattel’s Toy Recalls and Supply Chain Management

Capacity and Scheduling

Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage

Merriwell Bag Company

Lawn King, Inc.

Pyrex

Inventory

Consolidated Electric

Southern Toro Distributor, Inc.

ToyPlus, Inc.

Appendixes

A. Areas Under the Standard Normal Probability Distribution

B. Random Number Table