Operations Management Flexible Version Package

ISBN 13:
9780131058453
ISBN 10:
0131058452
Edition: 7th
Format: Paperback
Copyright: 01/01/2005
Publisher: PRENTICE-HALL
Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

Provides a state-of-the-art overview of operations management.Operations and productivity; project management; inventory management; design and quality managment of goods and services; e-commerce and operations management; human resources and job design; and more.Industrial Engineers and Production and Operations Managers.

About the Authors

Foreword

Preface

xix

Operations and Productivity

(20)

Global Company Profile: Operations Management at Hard Rock Cafe

(2)

What Is Operations Management?

(1)

Organizing to Produce Goods and Services

(1)

Why Study OM?

(2)

What Operations Managers Do

(1)

How This Book Is Organized

(1)

The Heritage of Operations Management

(2)

Operations in the Service Sector

(3)

Differences between Goods and Services

(1)

Growth of Services

(1)

Service Pay

(1)

Exciting New Trends in Operations Management

(1)

The Productivity Challenge

(5)

Productivity Measurement

(2)

Productivity Variables

(2)

Productivity and the Service Sector

(1)

The Challenge of Social Responsibility

(3)

Summary

(1)

Key Terms

(1)

Solved Problems

(1)

Internet and Student CD-ROM Exercises

(1)

Discussion Questions

(1)

Additional Case Study

(1)

Operations Strategy in a Global Environment

(24)

Global Company Profile: Boeing's Global Strategy Yields Competitive Advantage

(2)

A Global View of Operations

(3)

Cultural and Ethical Issues

(1)

Developing Missions and Strategies

(2)

Mission

(1)

Strategy

(1)

Achieving Competitive Advantage Through Operations

(3)

Competing on Differentiation

(1)

Competing on Cost

(1)

Competing on Response

(1)

Ten Strategic OM Decisions

(3)

Issues in Operations Strategy

(2)

Research

(1)

Preconditions

(1)

Dynamics

(1)

Strategy Development and Implementation

(3)

Identify Critical Success Factors

(2)

Build and Staff the Organization

(1)

Integrate OM With Other Activities

(1)

Global Operations Strategy Options

(5)

International Strategy

(1)

Multidomestic Strategy

(1)

Global Strategy

(1)

Transnational Strategy

(1)

Summary

(1)

Key Terms

(1)

Solved Problem

(1)

Internet and Student CD-ROM Exercises

(1)

Additional Case Studies

(1)

Project Management

(36)

Global Company Profile: Project Management Provides a Competitive Advantage for Bechtel

(2)

The Importance of Project Management

(1)

Project Planning

(2)

The Project Manager

(1)

Work Breakdown Structure

(1)

Project Scheduling

(2)

Project Controlling

(1)

Project Management Techniques: PERT and CPM

(4)

The Framework of PERT and CPM

(1)

Network Diagrams and Approaches

(1)

Activity-on-Node Example

(2)

Activity-on-Arrow Example

(1)

Determining the Project Schedule

(5)

Forward Pass

(2)

Backward Pass

(1)

Calculating Slack Time and Identifying the Critical Path(s)

(1)

Variability in Activity Times

(5)

Three Time Estimates in PERT

(2)

Probability of Project Completion

(2)

Cost-Time Trade-Offs and Project Crashing

(3)

A Critique of PERT and CPM

(1)

Using Microsoft Project to Manage Projects

(11)

Creating a Project Schedule Using MS Project

(3)

Tracking Progress and Managing Costs Using MS Project

(2)

Summary

(1)

Key Terms

(1)

Using Excel OM

(1)

Using POM for Windows

(1)

Solved Problems

(3)

Internet and Student CD-ROM Exercises

(1)

Additional Case Studies

(2)

Forecasting

(40)

Global Company Profile: Forecasting Provides Tupperware's Competitive Advantage

(2)

What Is Forecasting?

(1)

Forecasting Time Horizons

(1)

The Influence of Product Life Cycle

(1)

Types of Forecasts

(1)

The Strategic Importance of Forecasting

(1)

Human Resources

(1)

Capacity

(1)

Supply-Chain Management

(1)

Seven Steps in the Forecasting System

(1)

Forecasting Approaches

(1)

Overview of Qualitative Methods

(1)

Overview of Quantitative Methods

(1)

Time-Series Forecasting

(18)

Decomposition of a Time Series

(1)

Naive Approach

(1)

Moving Averages

(1)

Exponential Smoothing

(2)

Measuring Forecast Error

(3)

Exponential Smoothing with Trend Adjustment

(3)

Trend Projections

(2)

Seasonal Variations in Data

100

(5)

Cyclical Variations in Data

105

(1)

Associative Forecasting Methods: Regression and Correlation Analysis

105

(5)

Using Regression Analysis to Forecast

105

(2)

Standard Error of the Estimate

107

(1)

Correlation Coefficients for Regression Lines

108

(1)

Multiple-Regression Analysis

109

(1)

Monitoring and Controlling Forecasts

110

(2)

Adaptive Smoothing

112

(1)

Focus Forecasting

112

(1)

Forecasting in the Service Sector

112

(9)

Summary

113

(2)

Key Terms

115

(1)

Using Excel Spreadsheets in Forecasting

115

(1)

Using POM for Windows in Forecasting

116

(1)

Solved Problems

116

(2)

Internet and Student CD-ROM Exercises

118

(1)

Additional Case Studies

119

(2)

Design of Goods and Services

121

(30)

Global Company Profile: Product Strategy Provides Competitive Advantage at Regal Marine

122

(2)

Goods and Services Selection

124

(2)

Product Strategy Options Support Competitive Advantage

124

(1)

Product Life Cycles

125

(1)

Life Cycle and Strategy

126

(1)

Product-by-Value Analysis

126

(1)

Generating New Products

126

(2)

New Product Opportunities

126

(1)

Importance of New Products

127

(1)

Product Development

128

(4)

Product Development System

128

(1)

Quality Function Deployment (QFD)

129

(2)

Organizing for Product Development

131

(1)

Manufacturability and Value Engineering

132

(1)

Issues for Product Design

132

(5)

Robust Design

133

(1)

Modular Design

133

(1)

Computer-Aided Design (CAD)

133

(1)

Computer-Aided Manufacturing (CAM)

134

(1)

Virtual Reality Technology

135

(1)

Value Analysis

135

(1)

Environmentally Friendly Designs

136

(1)

Time-Based Competition

137

(2)

Purchase of Technology by Acquiring a Firm

139

(1)

Joint Ventures

139

(1)

Alliances

139

(1)

Defining the Product

139

(3)

Make-or-Buy Decisions

140

(1)

Group Technology

141

(1)

Documents for Production

142

(1)

Service Design

143

(4)

Documents for Services

144

(2)

Application of Decision Trees to Product Design

146

(1)

Transition to Production

147

(4)

Summary

148

(1)

Key Terms

148

(1)

Solved Problem

148

(1)

Internet and Student CD-ROM Exercises

149

(1)

Additional Case Studies

149

(2)

Managing Quality

151

(22)

Global Company Profile: Managing Quality Provides a Competitive Advantage at Motorola

152

(2)

Quality and Strategy

154

(1)

Defining Quality

154

(2)

Implications of Quality

155

(1)

Malcolm Baldrige National Quality Award

155

(1)

Cost of Quality (COQ)

156

(1)

International Quality Standards

156

(1)

ISO 9000

156

(1)

ISO 14000

157

(1)

Total Quality Management

157

(5)

Continuous Improvement

157

(1)

Employee Empowerment

158

(1)

Benchmarking

159

(1)

Just-in-Time (JIT)

160

(1)

Taguchi Concepts

160

(1)

Knowledge of TQM Tools

161

(1)

Tools of TQM

162

(3)

Check Sheets

162

(1)

Scatter Diagrams

162

(1)

Cause-and-Effect Diagrams

163

(1)

Pareto Charts

164

(1)

Flow Charts

164

(1)

Histograms

165

(1)

Statistical Process Control (SPC)

165

(1)

The Role of Inspection

165

(3)

When and Where to Inspect

166

(1)

Source Inspection

166

(1)

Service Industry Inspection

167

(1)

Inspection of Attributes versus Variables

167

(1)

TQM in Services

168

(5)

Summary

170

(1)

Key Terms

170

(1)

Internet and Student CD-ROM Exercises

170

(1)

Additional Case Studies

171

(2)

Statistical Process Control

173

(22)

Statistical Process Control (SPC)

174

(13)

Control Charts for Variables

176

(1)

The Central Limit Theorem

177

(1)

Setting Mean Chart Limits (x-Charts)

178

(2)

Setting Range Chart Limits (R-Charts)

180

(1)

Using Mean and Range Charts

180

(2)

Control Charts for Attributes

182

(3)

Managerial Issues and Control Charts

185

(2)

Process Capability

187

(2)

Process Capability Ratio (Cp)

187

(1)

Process Capability Index (Cpk)

188

(1)

Acceptance Sampling

189

(6)

Operating Characteristic Curve

189

(2)

Average Outgoing Quality

191

(1)

Summary

192

(1)

Key Terms

192

(1)

Using Excel OM for SPC

192

(1)

Using POM for Windows

192

(1)

Solved Problems

193

(1)

Internet and Student CD-ROM Exercises

194

(1)

Additional Case Studies

194

(1)

Process Strategy

195

(28)

Global Company Profile: Mass Customization Provides Dell Computer's Competitive Advantage

196

(2)

Four Process Strategies

198

(9)

Process Focus

198

(2)

Repetitive Focus

200

(1)

Product Focus

201

(1)

Mass Customization Focus

202

(2)

Comparison of Process Choices

204

(3)

Process Analysis and Design

207

(3)

Flow Diagrams

207

(1)

Time-Function Mapping

207

(1)

Process Charts

207

(2)

Service Blueprinting

209

(1)

Service Process Design

210

(2)

Customer Interaction and Process Design

210

(1)

More Opportunities to Improve Service Processes

211

(1)

Selection of Equipment and Technology

212

(1)

Production Technology

212

(5)

Machine Technology

212

(1)

Automatic Identification System (AIS)

213

(1)

Process Control

214

(1)

Vision Systems

214

(1)

Robots

215

(1)

Automated Storage and Retrieval System (ASRS)

215

(1)

Automated Guided Vehicle (AGV)

215

(1)

Flexible Manufacturing System (FMS)

215

(1)

Computer-Integrated Manufacturing (CIM)

216

(1)

Technology in Services

217

(1)

Process Reengineering

217

(1)

Environmentally Friendly Processes

218

(5)

Summary

220

(1)

Key Terms

220

(1)

Solved Problem

220

(1)

Internet and Student CD-ROM Exercises

220

(1)

Additional Case Studies

221

(2)

Capacity Planning

223

(18)

Capacity

224

(4)

Design and Effective Capacity

225

(1)

Capacity and Strategy

226

(1)

Capacity Considerations

226

(1)

Managing Demand

227

(1)

Capacity Planning

228

(1)

Break-Even Analysis

229

(4)

Single-Product Case

231

(1)

Multiproduct Case

232

(1)

Applying Decision Trees to Capacity Decisions

233

(1)

Strategy-Driven Investments

234

(7)

Investment, Variable Cost, and Cash Flow

234

(1)

Net Present Value

234

(3)

Summary

237

(1)

Key Terms

237

(1)

Using Excel OM for Break-Even Analysis

237

(1)

Solved Problems

238

(1)

Internet and Student CD-ROM Exercises

239

(1)

Additional Case Studies

239

(2)

Location Strategies

241

(20)

Global Company Profile: Location Provides Competitive Advantage for Federal Express

242

(2)

The Strategic Importance of Location

244

(1)

Factors That Affect Location Decisions

244

(4)

Labor Productivity

245

(2)

Exchange Rates and Currency Risk

247

(1)

Costs

247

(1)

Attitudes

247

(1)

Proximity to Markets

248

(1)

Proximity to Suppliers

248

(1)

Proximity to Competitors (Clustering)

248

(1)

Methods of Evaluating Location Alternatives

248

(5)

The Factor-Rating Method

248

(2)

Locational Break-Even Analysis

250

(1)

Center-of-Gravity Method

251

(2)

Transportation Model

253

(1)

Service Location Strategy

253

(8)

How Hotel Chains Select Sites

255

(1)

The Telemarketing Industry

255

(1)

Geographic Information Systems

256

(1)

Summary

257

(1)

Key Terms

257

(1)

Using Excel OM to Solve Location Problems

257

(1)

Using POM for Windows

258

(1)

Solved Problems

258

(2)

Internet and Student CD-ROM Exercises

260

(1)

Additional Case Studies

260

(1)

Layout Strategy

261

(28)

Global Company Profile: McDonald's Looks for Competitive Advantage with Its New High-Tech Kitchen Layout

262

(2)

The Strategic Importance of Layout Decisions

264

(1)

Types of Layout

264

(1)

Fixed-Position Layout

265

(1)

Process-Oriented Layout

266

(7)

Computer Software for Process-Oriented Layouts

270

(1)

Work Cells

271

(1)

The Focused Work Center and the Focused Factory

272

(1)

Office Layout

273

(2)

Retail Layout

275

(2)

Servicescapes

276

(1)

Warehousing and Storage Layouts

277

(2)

Cross-Docking

277

(1)

Random Stocking

278

(1)

Customizing

278

(1)

Repetitive and Product-Oriented Layout

279

(10)

Assembly-Line Balancing

280

(4)

Summary

284

(1)

Key Terms

284

(1)

Using Excel OM for Layout Calculations

284

(1)

Using POM for Windows for Layout Design

285

(1)

Solved Problems

285

(3)

Internet and Student CD-ROM Exercises

288

(1)

Additional Case Studies

288

(1)

Human Resources and Job Design

289

(20)

Global Company Profile: Human Resources Bring Competitive Advantage to Southwest Airlines

290

(2)

Human Resource Strategy for Competitive Advantage

292

(1)

Constraints on Human Resource Strategy

292

(1)

Labor Planning

293

(1)

Employment-Stability Policies

293

(1)

Work Schedules

293

(1)

Job Classifications and Work Rules

294

(1)

Job Design

294

(10)

Labor Specialization

294

(1)

Job Expansion

295

(1)

Psychological Components of Job Design

296

(1)

Self-Directed Teams

297

(1)

Motivation and Incentive Systems

298

(1)

Ergonomics and Work Methods

299

(5)

The Visual Workplace

304

(1)

Labor Standards

305

(4)

Summary

305

(1)

Key Terms

306

(1)

Solved Problem

306

(2)

Internet and Student CD-ROM Exercises

308

(1)

Additional Case Studies

308

(1)

Work Measurement

309

(14)

Labor Standards and Work Measurement

310

(1)

Historical Experience

311

(1)

Time Studies

311

(4)

Predetermined Time Standards

315

(2)

Work Sampling

317

(6)

Summary

319

(1)

Key Terms

320

(1)

Solved Problems

320

(1)

Internet and Student CD-ROM Exercises

321

(1)

Additional Case Studies

322

(1)

Supply-Chain Management

323

(20)

Global Company Profile: Volkswagen's Radical Experiment in Supply-Chain Management

324

(2)

The Strategic Importance of the Supply Chain

326

(2)

Global Supply-Chain Issues

327

(1)

Supply-Chain Economics

328

(2)

Make-or-Buy Decisions

329

(1)

Outsourcing

329

(1)

Supply-Chain Strategies

330

(3)

Many Suppliers

330

(1)

Few Suppliers

330

(1)

Vertical Integration

330

(2)

Keiretsu Networks

332

(1)

Virtual Companies

332

(1)

Managing the Supply Chain

333

(3)

Issues in an Integrated Supply Chain

333

(1)

Opportunities in an Integrated Supply Chain

334

(2)

Internet Purchasing

336

(1)

Vendor Selection

337

(2)

Vendor Evaluation

337

(1)

Vendor Development

338

(1)

Negotiations

338

(1)

Logistics Management

339

(2)

Distribution Systems

339

(1)

Cost of Shipping Alternatives

340

(1)

Benchmarking Supply-Chain Management

341

(2)

Summary

341

(1)

Key Terms

341

(1)

Internet and Student CD-ROM Exercises

342

(1)

Additional Case Studies

342

(1)

E-Commerce and Operations Management

343

(12)

The Internet

344

(1)

Electronic Commerce

345

(1)

E-commerce Definitions

346

(1)

Economics of E-Commerce

346

(1)

Product Design

347

(1)

E-Procurement

348

(3)

Online Catalogs

348

(2)

RFQs and Bid Packaging

350

(1)

Internet Outsourcing

350

(1)

Online Auctions

350

(1)

Inventory Tracking

351

(1)

Inventory Reduction

351

(1)

Warehousing for E-commerce

351

(1)

Just-in-Time Delivery for E-Commerce

352

(1)

Scheduling and Logistics Improvements

352

(3)

Coordinated Pickup and Delivery

352

(1)

Logistics Cost Reduction

353

(1)

Summary

353

(1)

Key Terms

353

(1)

Internet and Student CD-ROM Exercises

353

(1)

Additional Case Studies

353

(2)

Inventory Management

355

(30)

Global Company Profile: Inventory Management Provides Competitive Advantage at Amazon.com

356

(2)

Functions of Inventory

358

(1)

Types of Inventory

358

(1)

Inventory Management

359

(3)

ABC Analysis

359

(1)

Record Accuracy

360

(1)

Cycle Counting

360

(1)

Control of Service Inventories

361

(1)

Inventory Models

362

(1)

Independent versus Dependent Demand

362

(1)

Holding, Ordering, and Setup Costs

362

(1)

Inventory Models for Independent Demand

363

(12)

The Basic Economic Order Quantity (EOQ) Model

363

(1)

Minimizing Costs

364

(4)

Reorder Points

368

(2)

Production Order Quantity Model

370

(2)

Quantity Discount Models

372

(3)

Probabilistic Models with Constant Lead Time

375

(3)

Fixed-Period (P) Systems

378

(7)

Summary

379

(1)

Key Terms

379

(1)

Using Excel OM for Inventory

380

(1)

Using POM for Windows to Solve Inventory Problems

381

(1)

Solved Problems

381

(1)

Internet and Student CD-ROM Exercises

382

(1)

Additional Case Studies

383

(2)

Aggregate Planning

385

(24)

Global Company Profile: Aggregate Planning Provides a Competitive Advantage at Anheuser-Busch

386

(2)

The Planning Process

388

(1)

The Nature of Aggregate Planning

388

(2)

Aggregate Planning Strategies

390

(4)

Capacity Options

390

(1)

Demand Options

391

(2)

Mixing Options to Develop a Plan

393

(1)

Methods for Aggregate Planning

394

(6)

Graphical and Charting Methods

394

(3)

Mathematical Approaches to Planning

397

(3)

Comparison of Aggregate Planning Methods

400

(1)

Aggregate Planning in Services

400

(2)

Restaurants

401

(1)

Hospitals

401

(1)

National Chains of Small Service Firms

401

(1)

Miscellaneous Services

401

(1)

Airline Industry

402

(1)

Yield Management

402

(7)

Summary

405

(1)

Key Terms

405

(1)

Using Excel OM for Aggregate Planning

405

(1)

Using POM for Windows for Aggregate Planning

406

(1)

Solved Problems

406

(2)

Internet and Student CD-ROM Exercises

408

(1)

Additional Case Studies

408

(1)

Material Requirements Planning (MRP) and ERP

409

(30)

Global Company Profile: MRP Provides a Competitive Advantage for Collins Industries

410

(2)

Dependent Inventory Model Requirements

412

(6)

Master Production Schedule

412

(3)

Bills of Material

415

(1)

Accurate Inventory Records

416

(1)

Purchase Orders Outstanding

416

(1)

Lead Times for Each Component

417

(1)

MRP Structure

418

(3)

MRP Management

421

(2)

MRP Dynamics

421

(1)

MRP and JIT

422

(1)

Lot-Sizing Techniques

423

(4)

Extensions of MRP

427

(2)

Closed-Loop MRP

427

(1)

Capacity Planning

427

(1)

Material Requirements Planning II (MRP II)

428

(1)

MRP in Services

429

(1)

Distribution Resource Planning (DRP)

430

(1)

Enterprise Resource Planning (ERP)

430

(9)

Advantages and Disadvantages of ERP Systems

432

(1)

ERP in the Service Sector

433

(1)

Summary

433

(1)

Key Terms

434

(1)

Using Excel OM to Solve MRP Problems

434

(1)

Using POM for Windows to Solve MRP Problems

435

(1)

Solved Problems

435

(3)

Internet and Student CD-ROM Exercises

438

(1)

Additional Case Studies

438

(1)

Short-Term Scheduling

439

(28)

Global Company Profile: Scheduling Airplanes When Weather Is the Enemy

440

(2)

The Strategic Importance of Short-Term Scheduling

442

(1)

Scheduling Issues

442

(3)

Forward and Backward Scheduling

443

(1)

Scheduling Criteria

444

(1)

Scheduling Process-Focused Work Centers

445

(1)

Loading Jobs in Work Centers

445

(5)

Input-Output Control

445

(1)

Gantt Charts

446

(2)

Assignment Method

448

(2)

Sequencing Jobs in Work Centers

450

(5)

Priority Rules for Dispatching Jobs

450

(3)

Critical Ratio

453

(1)

Sequencing N Jobs on Two Machines: Johnson's Rule

454

(1)

Limitations of Rule-Based Dispatching Systems

455

(1)

Finite Scheduling

456

(1)

Theory of Constraints

456

(1)

Bottleneck Work Centers

457

(1)

Repetitive Manufacturing

458

(1)

Scheduling for Services

459

(8)

Scheduling Service Employees with Cyclical Scheduling

460

(1)

Summary

461

(1)

Key Terms

461

(1)

Using Excel OM for Short-Term Scheduling

461

(2)

Using POM for Windows to Solve Scheduling Problems

463

(1)

Solved Problems

463

(2)

Internet and Student CD-ROM Exercises

465

(1)

Additional Case Studies

466

(1)

Just-in-Time and Lean Production Systems

467

(22)

Global Company Profile: Just-in-Time (JIT) Provides Competitive Advantage at Green Gear

468

(2)

Just-in-Time and Lean Production

470

(1)

Suppliers

471

(3)

Goals of JIT Partnerships

472

(2)

Concerns of Suppliers

474

(1)

JIT Layout

474

(1)

Distance Reduction

474

(1)

Increased Flexibility

474

(1)

Impact on Employees

474

(1)

Reduced Space and Inventory

475

(1)

Inventory

475

(4)

Reduce Variability

475

(1)

Reduce Inventory

476

(1)

Reduce Lot Sizes

476

(2)

Reduce Setup Costs

478

(1)

Scheduling

479

(4)

Level Schedules

479

(1)

Kanban

479

(4)

Quality

483

(1)

Employee Empowerment

483

(1)

Lean Production

483

(2)

JIT in Services

485

(4)

Summary

486

(1)

Key Terms

486

(1)

Solved Problem

486

(1)

Internet and Student CD-ROM Exercises

487

(1)

Additional Case Studies

487

(2)

Maintenance and Reliability

489

(16)

Global Company Profile: Maintenance and Reliability Are the Critical Success Factors for NASA's Space Shuttles

490

(2)

The Strategic Importance of Maintenance and Reliability

492

(1)

Reliability

493

(3)

Improving Individual Components

493

(2)

Providing Redundancy

495

(1)

Maintenance

496

(4)

Implementing Preventive Maintenance

496

(3)

Increasing Repair Capabilities

499

(1)

Total Productive Maintenance

500

(1)

Techniques for Establishing Maintenance Policies

500

(5)

Summary

501

(1)

Key Terms

501

(1)

Using POM for Windows to Solve Reliability Problems

501

(1)

Solved Problems

501

(1)

Internet and Student CD-ROM Exercises

502

(1)

Additional Case Studies

503

(2)

A. Decision-Making Tools

505

(12)

The Decision Process in Operations

506

(1)

Fundamentals of Decision Making

507

(1)

Decision Tables

507

(3)

Decision Making Under Uncertainty

508

(1)

Decision Making Under Risk

509

(1)

Decision Making Under Certainty

509

(1)

Expected Value of Perfect Information (EVPI)

510

(1)

Decision Trees

510

(7)

A More Complex Decision Tree

512

(1)

Summary

513

(1)

Key Terms

514

(1)

Using Excel OM for Decision Models

514

(1)

Using POM for Windows

514

(1)

Solved Problems

514

(1)

Internet and Student CD-ROM Exercises

515

(1)

Additional Case Studies

515

(2)

B. Linear Programming

517

(22)

Requirements of a Linear Programming Problem

519

(1)

Formulating Linear Programming Problems

519

(1)

Shader Electronics Example

519

(1)

Graphical Solution to a Linear Programming Problem

520

(5)

Graphical Representation of Constraints

520

(2)

Iso-Profit Line Solution Method

522

(2)

Corner-Point Solution Method

524

(1)

Sensitivity Anaylsis

525

(2)

Sensitivity Report

525

(1)

Changes in the Resources or Right-Hand-Side Values

526

(1)

Changes in the Objective Function Coefficient

527

(1)

Solving Minimization Problems

527

(2)

Linear Programming Applications

529

(1)

Production-Mix Example

529

(5)

Diet Problem Example

530

(1)

Production Scheduling Example

531

(1)

Labor Scheduling Example

532

(2)

The Simplex Method of LP

534

(5)

Summary

534

(1)

Key Terms

534

(1)

Using Excel Spreadsheets to Solve LP Problems

534

(1)

Using POM for Windows to Solve LP Problems

535

(1)

Solved Problems

536

(2)

Internet and Student CD-ROM Exercises

538

(1)

Additional Case Studies

538

(1)

C. Transportation Models

539

(14)

Transportation Modeling

540

(1)

Developing an Initial Solution

541

(2)

The Northwest-Corner Rule

542

(1)

The Intuitive Lowest-Cost Method

542

(1)

The Stepping-Stone Method

543

(3)

Special Issues in Modeling

546

(7)

Demand Not Equal to Supply

546

(1)

Degeneracy

547

(1)

Summary

548

(1)

Key Terms

548

(1)

Using Excel OM to Solve Transportation Problems

548

(1)

Using POM for Windows to Solve Transportation Problems

549

(1)

Solved Problems

550

(1)

Internet and Student CD-ROM Exercises

551

(1)

Additional Case Studies

552

(1)

D. Waiting-Line Models

553

(20)

Characteristics of a Waiting-Line System

555

(4)

Arrival Characteristics

555

(1)

Waiting-Line Characteristics

556

(1)

Service Characteristics

557

(1)

Measuring the Queue's Performance

557

(2)

Queuing Costs

559

(1)

The Variety of Queuing Models

560

(7)

Model A: Single-Channel Queuing Model with Poisson Arrivals and Exponential Service Times

560

(3)

Model B: Multiple-Channel Queuing Model

563

(2)

Model C: Constant Service Time Model

565

(1)

Model D: Limited Population Model

565

(2)

Other Queuing Approaches

567

(6)

Summary

568

(1)

Key Terms

568

(1)

Using Excel OM for Queuing

568

(1)

Using POM for Windows for Queuing

569

(1)

Solved Problems

569

(2)

Internet and Student CD-ROM Exercises

571

(1)

Additional Case Study

571

(2)

E. Learning Curves

573

(10)

Learning Curves in Services and Manufacturing

575

(1)

Applying the Learning Curve

576

(2)

Arithmetic Approach

576

(1)

Logarithmic Approach

576

(1)

Learning-Curve Coefficient Approach

577

(1)

Strategic Implications of Learning Curves

578

(5)

Limitations of Learning Curves

579

(1)

Summary

579

(1)

Key Terms

580

(1)

Using Excel OM for Learning Curves

580

(1)

Using POM for Windows for Learning Curves

580

(1)

Solved Problems

580

(1)

Internet and Student CD-ROM Exercises

581

(2)

F. Simulation

583

(1)

What is Simulation?

584

(1)

Advantages and Disadvantages of Simulation

585

(1)

Monte Carlo Simulation

585

(4)

Simulation of a Queuing Problem

589

(1)

Simulation and Inventory Analysis

590

(3)

The Role of Computers in Simulation

593

(1)

Summary

594

(1)

Key Terms

594

(1)

Simulation with Excel Spreadsheets

594

(1)

Using POM for Windows for Simulation

595

(1)

Solved Problems

595

(2)

Internet and Student CD-ROM Exercises

597

(1)

Additional Case Studies

597

Appendices

(1)

Indices

Operations Management Flexible Version Package

9780131058453

0131058452

Summary

Table of Contents

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Operations Management Flexible Version Package

9780131058453

0131058452

Summary

Table of Contents

Write a Review

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