Module 5: Interpersonal Communication Listening and Responding
Module 5: Interpersonal Communication Listening and Responding
- ISBN 13:
9780324584165
- ISBN 10:
0324584164
- Edition: 2nd
- Format: Paperback
- Copyright: 06/06/2008
- Publisher: Cengage Learning
Rent
Sorry, this item is currently unavailable.
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Extend or Purchase Your Rental at Any Time
Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.
Summary
INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.