9780415823265

Managing Organizational Change (RLE: Organizations): Human Factors and Automation

  • ISBN 13:

    9780415823265

  • ISBN 10:

    0415823269

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 03/21/2013
  • Publisher: Routledge

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.

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