9781119953708

Fine-tune your business processes and maximise the quality and efficiency of your organisation. If you want to make your organisation or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. Lean Six Sigma For Dummies outlines the key concepts of this strategy in plain English and explains how you can use it to get the very best out of your business. This second edition includes: Lots of extra tools and techniques for implementing Lean Six Sigma New guidance on policy deployment New guidance on managing change in your organisation Useful techniques for choosing which projects to tackle with Lean Six Sigma

John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.

Introduction 1

Part I: Lean Six Sigma Basics 7

Chapter 1: Defi ning Lean Six Sigma 9

Chapter 2: Understanding the Principles of Lean Six Sigma 23

Part II: Working with Lean Six Sigma 41

Chapter 3: Identifying Your Customers 43

Chapter 4: Understanding Your Customers' Needs 53

Chapter 5: Determining the Chain of Events 73

Part III: Assessing Performance 95

Chapter 6: Gathering Information 97

Chapter 7: Presenting Your Data 117

Chapter 8: Analysing What's Affecting Performance 139

Part IV: Improving the Processes 153

Chapter 9: Identifying Value-Added Steps and Waste 155

Chapter 10: Discovering the Opportunity for Prevention 169

Chapter 11: Identifying and Tackling Bottlenecks 185

Chapter 12: Introducing Design for Six Sigma 195

Part V: Deploying Lean Six Sigma 217

Chapter 13: Leading the Deployment 219

Chapter 14: Selecting the Right Projects 229

Chapter 15: Understanding the People Issues 241

Part VI: The Part of Tens 255

Chapter 16: Ten Best Practices 257

Chapter 17: Ten Pitfalls to Avoid 267

Chapter 18: Ten Places to Go for Help 275

Index 283

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Lean Six Sigma for Dummies

Lean Six Sigma for Dummies

1119953707

Summary

Author Biography

Table of Contents

Supplemental Materials

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