9780136117421

Leading Six Sigmais the complete guide to leading quality initiatives in your company. Top Six Sigma consultant Ronald Snee and GE quality leader Roger Hoerl demonstrate how to deploy a Six Sigma plan that reflects your unique organization, and key lessons learned from the world's best implementations. Coverage includes every facet of Six Sigma leadership: strategy, goal setting, metrics, training, roles/responsibilities, processes, reporting, rewards, ongoing review, and much more.

DR. RONALD D. SNEE is Principal in Tunnell Consulting's Performance Excellence Practice, which offers Six Sigma consulting, training, facilitation, and implementation, in addition to other process-improvement approaches. He has an outstanding record of leadership in process and organizational improvement in a wide range of industries, including telecommunications, insurance, financial services, newspapers, clinical diagnostics, and chemical and plastics manufacturing. He designed DuPont's first company-wide continuous improvement curriculum.

Dr. Snee has earned the American Society for Quality's highest honor, the Shewhart Medal, and served as a member of the Malcolm Baldrige National Quality Award Criteria Team.

DR. ROGER W. HOERL is a long-time leader in GE's renowned Six Sigma initiative. As Manager of GE R&D's Applied Statistics Lab, he partners on research projects with GE businesses ranging from NBC and GE Capital to GE Aircraft Engines and GE Power Systems. He has implemented Six Sigma in a wide range of GE processes, from corporate audit to delinquent credit card tracking. A Fellow of both the American Statistical Association (ASA) and the American Society for Quality (ASQ), he won ASQ's 2001 Brumbaugh Award for the published paper with the greatest impact on industrial quality control applications.

Snee and Hoerl are also co-authors of Statistical Thinking: Improving Business Performance, an innovative guide to the strategic use of data and statistics in solving business problems.

Preface
Acknowledgements
So You Want to Do Six Sigma?
Why You Need This Book
An Overview
Roles of Six Sigma Leaders
Summary
References
Four Case Studies: What Works and What Doesn't
Inside GE's Experiences
The First Year--1996. The Push for Tangible Benefits
DFSS and a Critical Mass of Green Belts
A Refocus on Customers
Digitization and Six Sigma
A Reinvigoration
The W. R. Grace Story
Less Successful Six Sigma Deployments
Summary
References
How to Successfully Deploy Six Sigma
Why Were GE and Grace Successful?
Why Were Others Less Successful?
The Keys to Successful Six Sigma Deployment
A High-Level Roadmap For Six Sigma Deployment
Summary
References
Launching the Initiative
Full or Partial Deployment?
Developing the Deployment Plan
Deployment Plan Elements
Selecting the Right Projects
The Concept of Process Entitlement
Developing the Project Charter
Selecting the Right People
What Training Do I Need?
Selecting a Six Sigma Provider
Summary
References
Managing the Effort
Managerial Systems and Processes
Management Project Reviews
Project Reporting and Tracking System
Communication Plan
Reward and Recognition Plan
Project Identification/Prioritization System
Inclusion of Six Sigma in Budgeting Processes
Deployment Processes for Leaders
Integrating Six Sigma with Current Management Systems
Summary
Sustaining Momentum and Growing
Playing Defense--Sustaining Momentum
Playing Offense--Growing the Effort
Summary
References
The Way We Work
Integrating Six Sigma With Process Management Systems
Creating an Overall Organizational Improvement System
Integration of Six Sigma With Other Strategic Initiatives
The Long-Term Impact of Six Sigma
Summary
References
Final Thoughts for Leaders
Understanding the Role of the Six Sigma Tools--A Case Study
How to Think About the Six Sigma Tools
Advice For Ensuring Project Success
Good Questions to Ask in Project Reviews
Advice for Ensuring Success of the Six Sigma
Initiative
Good Questions to Ask in Reviews of the Overall Initiative
Summary
Additional Six Sigma
References
Deployment Questions and Answers
General Questions About Six Sigma
Questions Concerning MBB and BB Roles
Project Selection and Review Questions
Training Questions
Questions Concerning Financial Benefits
Other Human Resources Questions
References
Six Sigma Deployment Plan-An Example
Contents
Introduction
Deployment Plan Elements
Lessons Learned
Key Issues
Action Plan
Glossary
Acronyms
Index
Table of Contents provided by Publisher. All Rights Reserved.

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Leading Six Sigma A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies (paperback)

Leading Six Sigma A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies (paperback)

0136117422

Summary

Author Biography

Table of Contents

Supplemental Materials