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Introduction to Management in the Hospitality Industry, Ninth Edition gives you the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field possible.
Clayton W. Barrows is Professor of Hospitality Management at the University of New Hampshire.
Tom Powers is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.
Table of Contents
Perspectives on Careers in Hospitality
The Hospitality Industry and You
Forces Affecting Growth and Change in the Hospitality Industry
The Restaurant Business
Restaurant Industry Organization: Chain, Independent, or Franchise?
Competitive Forces in Food Service
Issues Facing Food Service
On-Site Food Service
Hotel and Lodging Operations
Forces Shaping the Hotel Business
Competition in the Lodging Business
Travel and Tourism
Tourism: Front and Center
Destinations: Tourism Generators
Management in the Hospitality Industry
Management: A New Way of Thinking
Planning in Hospitality Management
Organizing in Hospitality Management
Staffing: Human-Resources Management in Hospitality Management
Control in Hospitality Management
Leadership and Directing in Hospitality Management
Hospitality as a Service Industry
The Role of Service in the Hospitality Industry
Table of Contents provided by Publisher. All Rights Reserved.