2) Full Table of Contents

Part I: Interpersonal Communication Foundations  

Chapter 1: Introduction to Interpersonal Communication 

Chapter 2: Interpersonal Communication and Self

Chapter 3: Interpersonal Communication and Perception  

Chapter 4: Interpersonal Communication and Diversity: Adapting to Others  

Part II: Interpersonal Communication Skills  

Chapter 5: Listening and Responding Skills  

Chapter 6: Verbal Communication Skills  

Chapter 7: Nonverbal Communication Skills  

Chapter 8: Conflict Management Skills  

Part III: Interpersonal Communication in Relationships   

Chapter 9: Understanding Interpersonal Relationships  

Chapter 10: Managing Relationship Challenges  

Chapter 11: Interpersonal Relationships: Friendship and Romance  

Chapter 12: Interpersonal Relationships: Family and Workplace  

Part I: Interpersonal Communication Foundations  

Chapter 1: Introduction to Interpersonal Communication 

Interpersonal Communication Defined

Interpersonal Communication’s Importance to Your Life

Interpersonal Communication and the Communication Process  

Interpersonal Communication Principles

Interpersonal Communication and Technology

Interpersonal Communication Competence

Applying An Other-Orientation to Being a Competent Interpersonal Communicator  

Chapter 2: Interpersonal Communication and Self

Self-Concept: Who You Think You Are  

Self-Esteem: Your Self-Worth  

Facework: Presenting Your Self Image To Others

How to Improve Your Self-Esteem  

Self and Interpersonal Relationships 

Applying An Other-Orientation to Self and Interpersonal Communication 

Chapter 3: Interpersonal Communication and Perception  

Understanding Interpersonal Perception  

Forming Impressions of Others  

Interpreting the Behavior of Others  

Identifying Barriers to Accurate Interpersonal Perception  

Improving Interpersonal Perception Skills

Applying An Other-Orientation to Interpersonal Perception  

Chapter 4: Interpersonal Communication and Diversity: Adapting to Others  

Understanding Diversity: Describing Our Differences  

Understanding Culture: Dimensions of Our Mental Software  

Barriers to Effective Intercultural Communication  

Improving Intercultural Communication Competence  

Applying An Other-Orientation to Diversity: The Platinum Rule 

Part II: Interpersonal Communication Skills  

Chapter 5: Listening and Responding Skills  

Listening Defined

Listening Styles

Listening Barriers

Improving Your Listening Skills

Improving Your Responding Skills

Improving Your Confirmation Skills

Applying An Other-Orientation to Listening and Responding Skills

Chapter 6: Verbal Communication Skills  

How Words Work

The Power of Words

How To Manage Misunderstandings

How to Use Words of Support

How to Apologize

How to Be Assertive

Applying An Other-Orientation to Enhancing Your Verbal Skills

Chapter 7: Nonverbal Communication Skills  

Identifying the Importance of Nonverbal Messages

Understanding Nonverbal Communication Codes  

How to Improve Your Skill in Interpreting Nonverbal Communication

How to Improve Your Skill in Expressing Nonverbal Messages  

Applying An Other-Orientation to Nonverbal Communication  

Chapter 8: Conflict Management Skills  

Conflict Defined  

Conflict Myths  

Conflict Types  

Conflict and Power  

Conflict Management Styles  

Conflict Management Skills  

Applying An Other-Orientation to Conflict Management  

Part I II: Interpersonal Communication in Relationships   

Chapter 9: Understanding Interpersonal Relationships  

Interpersonal Relationships Defined  

Genesis of Interpersonal Relationships: Attraction  

Stages of Interpersonal Relationship Development  

Theories of Interpersonal Relationship Development  

Applying An Other-Orientation to Understanding Interpersonal Relationships  

Chapter 10: Managing Relationship Challenges  

Relationship Challenges  

The Dark Side of Interpersonal Communication and Relationships  

Relationship De-Escalation and Termination

Applying An Other-Orientation to Relationship Challenges  

Chapter 11: Interpersonal Relationships: Friendship and Romance  

Friendship  

Romantic Relationships  

Interpersonal Relationship Strategies

Applying An Other-Orientation to Friends and Romantic Partners  

Chapter 12: Interpersonal Relationships: Family and Workplace  

Family Relationships   

Workplace Relationships  

Applying An Other-Orientation to Family and Workplace Relationships  

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.