Dougal and Jen Jackson are founders of award-winning employee experience company Jaxzyn. With a diverse team of thinkers, communicators, creators and doers, they work with organisations globally to discover and implement ways to make our workplaces more human.

About the authors ix

Hoisting the banner for human xiii

How to speak human xxiii

How to speak whaaat? xxix

Curiosity The insatiable hunger of a curious mind 1

Anticipation The exquisite agony of anticipation 17

Surprise! The unanticipated delight of the unexpected 27

Visual The sensory superiority of visual 41

Beware … The insidious fog of habituation 57

Narratives The titillations of a well-told tale 65

Emotions The paradoxical logic of getting emotional 77

Humour The serious business of being funny 87

Caution … The complication of complexity 95

Words The power of using and choosing words wisely 107

Names The undeniable sweetness of a well-chosen name 117

Language The power of language to shift perception 127

Modes The perks of matching the mode to the message 149

Beware … The excuses for mediocrity 167

Time, tide and the inevitability of change 177

So… 181

Acknowledgements 183

Index 185

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