Gill Hasson works with people from diverse backgrounds and situations teaching community development, career and personal development, critical thinking and academic skills. She has written for Psychologies magazine and for the Open University.

Authors’ acknowledgements

Introduction

Introduction to 2^nd edition

Part 1 What it means to be assertive

   1 What does it mean to be assertive?  

   2 Feel good about yourself and make others feel good too  

   3 Say what you want and what you don’t want  

   4 How to deal with other people’s expectations and demands 

Part 2 Putting it into practice

   5 How to be assertive with your family 

   6 How to be assertive with your friends 

   7 How to be assertive at work 

   8 How to get good service 

   9 How to be assertive at interviews 

   10   How to be assertive in meetings

   11   Help others to be assertive

   12   How to deal with difficult people

   13  How to make assertive decisions  

Conclusion

Appendix 1 Useful assertive phrases and quick responses

Appendix 2 Courses and websites

Index

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