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Hospitals: What They Are And How They Work

by: Griffin, Don

Hospitals: What They Are And How They Work

by: Griffin, Don

ISBN 13:
9780763727581
ISBN 10:
076372758X
Edition: 3rd
Format: Paperback
Copyright: 01/12/2006
Publisher: Jones & Bartlett
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Summary

This essential title addresses each department in a hospital and its function, from the governing body and marketing to the emergency department. This new edition contains brand new chapters that cov

Acknowledgments

xiii

About the Author

Introduction to the Third Edition

xvii

PART I EARLY HOSPITALS

(18)

Chapter 1 A Brief History

(6)

The Very Early Days

(1)

Early American Hospitals-From Founding of the New World through World War II (1500-1945)

(2)

The Modern Era-Post-World War II to the Present (1945-2006)

(1)

Government Involvement

(1)

Summary

(1)

Chapter Review

(2)

Chapter 2 Hospitals and Important Health Care Trends

(10)

Types of Hospitals

(1)

Important Health Care Trends

(3)

Hospital Expenses and Revenues

(4)

Summary

(1)

Chapter Review

(2)

PART II MANAGING THE HOSPITAL

(24)

Chapter 3 Organization

(8)

Introduction-Common Organizational Management Principles

(1)

How Hospitals Are Organized

(1)

Line and Staff Functions

(1)

The Organization Chart

(2)

A Team of Three-A Very Important Concept

(1)

Power

(1)

Corporate Restructuring in the Hospital

(1)

Multihospital Systems

(1)

Alliances

(1)

Chapter Review

(2)

Chapter 4 The Governing Body

(8)

Introduction

(1)

A Profile of the Governing Body

(1)

Functions of the Board of Trustees

(2)

Selection and Evaluation of the Chief Executive Officer

(1)

Relationship with the Medical Staff

(1)

How Does the Board Operate?

(1)

Chapter Review

(2)

Chapter 5 The Chief Executive Officer

(6)

Introduction

(1)

Functions of the Administrator

(1)

Inside Activities of the CEO

(1)

Outside Activities of the CEO

(1)

Assistant Administrator or Vice President

(1)

The Future for Chief Executive Officers

(1)

Chapter Review

(1)

PART III DOORWAYS TO THE HOSPITAL

(22)

Chapter 6 Outpatient Areas

(6)

Introduction

(1)

Ambulatory Surgery

(1)

Clinics

(1)

Ancillary Outpatient Services

(1)

Group Practice

(1)

Medical Office Buildings (MOBs)

(1)

Standards of Accreditation

(1)

Major Growth Areas in the Future

(1)

Chapter Review

(2)

Chapter 7 The Emergency Department

(8)

Introduction

(1)

Emergency Department Utilization

(1)

Categorization of Emergency Facilities

(1)

Physical Facilities

(1)

Organization

(1)

Admissions

(1)

Physician Coverage of the Emergency Department

(1)

Records

(1)

Financial Implications

(1)

Legal Implications

(1)

Chapter Review

(1)

Chapter 8 The Admitting Department

(6)

Introduction

(1)

The Department's Role in Public Relations

(1)

Functions of the Admitting Department

(1)

Types of Admissions

(1)

Preadmission

(1)

Consent Forms

(1)

Bed Assignments

(1)

Chapter Review

(2)

PART IV THE MEDICAL TEAM

(28)

Chapter 9 The Medical Staff

(10)

Introduction

(1)

Becoming a Physician

(1)

Continuing Medical Education

(1)

Organized Medicine

(1)

Medical Staff Organization

(1)

Closed and Open Medical Staffs

(2)

Medical Staff Committees

(1)

The Medical Director

(1)

The Hospitalist

(1)

Allied Health Personnel

(1)

Legal Restrictions on Physicians

(1)

Chapter Review

(2)

Chapter 10 Nursing Services

(16)

Introduction

(1)

Early Traditions

(1)

Nursing Education

(2)

Department Organization

(1)

The Patient Care Unit

(2)

Special Care Units

(3)

Modes of Nursing Care Delivery

(2)

Terms and Standards

(1)

Staffing

(1)

Scheduling

(2)

Telemonitoring and Bedside Terminals

(1)

Nurse Staffing Issues

(1)

Chapter Review

(1)

PART V TESTS AND RESULTS

(26)

Chapter 11 Key Ancillary Services

(14)

Introduction

(1)

The Clinical Laboratory Department

(4)

The Imaging Department

100

(5)

Freestanding Imaging Centers

105

(1)

The Anesthesiology Department

105

(3)

Chapter Review

108

(1)

Chapter 12 Other Ancillary Services

109

(10)

Introduction

109

(1)

Respiratory Care Department

109

(1)

Electroencephalography

110

(1)

The Cardiac Center

111

(1)

Rehabilitative Medicine-Physical Therapy, Occupational Therapy, and Speech Therapy

112

(1)

The Pharmacy

113

(4)

Chapter Review

117

(2)

PART VI BEHIND THE SCENES THE SUPPORT SERVICES

119

(38)

In General, What Are Support Services?

119

(2)

Chapter 13 Patient Support Services

121

(10)

Dietary Department

121

(5)

Social Services Department

126

(2)

Pastoral Care Services

128

(1)

Patient Transportation Services

128

(1)

The Patient Representative

129

(1)

Chapter Review

129

(2)

Chapter 14 Facilities Support Services

131

(14)

Introduction

131

(1)

Environmental Services Department

131

(2)

Hospital Laundry

133

(1)

Maintenance Department

134

(2)

Plant Engineering

136

(1)

Parking Facilities

136

(1)

Security

137

(1)

General Safety

137

(2)

Fire Safety

139

(1)

Disaster Planning

139

(2)

Biomedical Engineering

141

(1)

Contract Management

142

(1)

Chapter Review

143

(2)

Chapter 15 Administrative Support Services

145

(12)

Introduction

145

(1)

Materials Management Department

145

(3)

Human Resources Department

148

(6)

The Volunteer Organization

154

(1)

Telecommunications Management

155

(1)

Chapter Review

155

(2)

PART VII HOSPITAL FINANCES

157

(20)

Chapter 16 Generating Revenue

159

(6)

Introduction

159

(1)

Types of Third-Party Payments

159

(2)

The Major Payers

161

(3)

Chapter Review

164

(1)

Chapter 17 Hospital Budgeting

165

(6)

Introduction

165

(1)

Types of Budgets

165

(1)

Financial and Statistical Reports

166

(3)

Chapter Review

169

(2)

Chapter 18 Business Functions

171

(6)

Introduction

171

(1)

The Accountant

172

(1)

Hospital Accounting

172

(1)

Management Information Systems (MIS)

173

(1)

The Public Accounting Firm

174

(1)

Patient Accounts and Billing Department

174

(1)

Corporate Compliance Programs

175

(1)

Chapter Review

175

(2)

PART VIII EVALUATING CARE

177

(38)

Chapter 19 Medical Records

179

(8)

Introduction (HIPAA)

179

(1)

Purpose of the Medical Record

180

(1)

Manual Medical Records

181

(1)

Electronic Medical Records

181

(1)

The Medical Records Department

182

(1)

Organization of the Department

183

(1)

The Medical Records Committee

184

(1)

Legal Requirements

185

(1)

Medical Records and Quality Improvement

185

(1)

Chapter Review

185

(1)

Discussion Questions

186

(1)

Chapter 20 Quality Improvement

187

(6)

Definition

187

(1)

Historical Review

188

(1)

Hospital Committees to Advance Quality

189

(3)

Chapter Review

192

(1)

Chapter 21 Risk Management and Medical Malpractice

193

(4)

Risk Management

193

(1)

Risk Management as a Team Approach

193

(1)

Risk Management and Quality Improvement

194

(1)

Medical Malpractice

194

(1)

Defensive Medicine

195

(1)

Hospital Liability for Physicians' Acts

195

(1)

Respondent Superior

195

(1)

Role of the Medical Record

196

(1)

Chapter Review

196

(1)

Chapter 22 Patient Safety

197

(4)

The Problem of Medical Errors

197

(1)

Ending Medical Errors

198

(1)

United States vs. European Operating Rooms

199

(1)

JCAHO

199

(1)

Chapter Review

200

(1)

Chapter 23 Bioethics

201

(6)

Introduction

201

(1)

The Principle of Autonomy

202

(1)

The Principle of Nonmaleficence

203

(1)

The Principle of Beneficence

203

(1)

The Principle of Social Justice

203

(1)

A Final Word

204

(1)

Chapter Review

205

(1)

Discussion Questions

205

(2)

Chapter 24 Accreditation and Licensing

207

(8)

Historical Review

207

(1)

Accreditation Overview

208

(1)

Accreditation in More Detail

209

(1)

What Does Accreditation Really Mean to a Hospital?

210

(1)

Sentinel Events

211

(1)

Joint Commission International

211

(1)

Licensure

211

(1)

Medicare Certification

212

(1)

Registration

212

(1)

Chapter Review

213

(1)

Discussion Question

213

(2)

PART IX CONTINUING TO GROW

215

(18)

Chapter 25 Hospital Marketing

217

(10)

Introduction

217

(1)

What Is Marketing?

218

(3)

Sales

221

(1)

Branding

222

(1)

Market Research

222

(1)

Market-Studies and Market Audits

222

(3)

Fund-Raising

225

(1)

Chapter Review

225

(2)

Chapter 26 Planning

227

(6)

Introduction

227

(1)

The Evolution of Planning

227

(1)

The Hospital's Long-Range Plan

228

(1)

Who Should Do the Hospital's Planning?

228

(2)

Levels of Long-Range Planning

230

(1)

Benefits of Planning

230

(1)

Planning New Facilities

230

(1)

Chapter Review

231

(1)

Discussion Questions

231

(2)

PART X THE US AND WORLD HEALTH CARE SYSTEMS

233

(14)

Chapter 27 The US Medical Care System

235

(8)

Introduction

235

(1)

The System's Goals

236

(1)

Outreach Element

237

(1)

Outpatient Element

238

(1)

Inpatient Element

239

(1)

Extended Element

240

(1)

Chapter Review

241

(2)

Chapter 28 The US Health Care System Compared to the World

243

(4)

Introduction

243

(1)

The United States

243

(1)

Cost of Care and Access to Care

244

(1)

Quality of Care

244

(1)

Overseas Opportunities

245

(1)

Chapter Review

245

(2)

Appendix A Case Studies

247

(22)

Appendix B Glossary

269

(30)

Appendix C The Hospital: URLs

299

(2)

Index

301

Amazon no longer offers textbook rentals. We do!

Hospitals: What They Are And How They Work

Hospitals: What They Are And How They Work

9780763727581

076372758X

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Hospitals: What They Are And How They Work

Hospitals: What They Are And How They Work

9780763727581

076372758X

Summary

Table of Contents

Supplemental Materials

Write a Review

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