Returns (problem with order)

What is Your Return Policy?

Items you rent from Knetbooks can be returned for a refund (excluding shipping charges and 10% restocking fee). Items must be received in our returns facility within 25 days of the original ship date to be eligible for this refund. Returned items must be in the condition of original shipment. Shrink-wrapped items cannot be returned if the wrapping is broken. We will not accept items for return if you open diskette packages, CD-ROM's, DVD's, and CD's. Any returned item that does not meet our return expectations may not be accepted and recycled. To return your rental, simply log in to your account and select the Returns/Return My Rental section or you can just use this link, From there, select to return your rental and print the required packing slip and the prepaid UPS shipping label.

If you have any questions, contact Customer Service