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Health Services Management: Readings, Cases, and Commentary

by: Kovner, Anthony R.

Health Services Management: Readings, Cases, and Commentary

by: Kovner, Anthony R.

ISBN 13:
9781567932201
ISBN 10:
1567932207
Edition: 8th
Format: Hardcover
Copyright: 08/01/2004
Publisher: HEALTH ADMINISTRATION PRESS
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Preface

How to Retrieve Journal Articles from the Internet

xiii

Learning Through the Case Method

Anthony R. Kovner

A Short History of the Case Method of Teaching

xix

Karen Schachter Weingrod

Duncan Neuhauser

Overview

xxvii

PART I THE ROLE OF THE MANAGER

Commentary

(6)

The Readings

(26)

Transforming Health Management: An Evidence-Based Approach

(26)

Anthony R. Kovner

Jeffrey J. Elton

John Billings

The Cases

(30)

Case 1 A New Faculty Practice Administrator for the Department of Medicine

(13)

Anthony R. Kovner

David M. Kaplan

Case 2 The Associate Director and the Controllers

(8)

Anthony R. Kovner

Short Case A Nowhere Job

(2)

David Melman

Short Case B Manager Morale at Uptown Hospital

(5)

Anthony R. Kovner

PART II CONTROL

Commentary

(8)

The Readings

(22)

The Quest for Quality and Productivity in Health Services

(22)

Vinod K. Sahney

Gail L. Warden

The Cases

(36)

Case 3 Healthier Babies in Twin Falls, Idaho

(10)

Dorothy Shaffer

Case 4 The Primary Care Instrument Panel at Central Community Health Plan

106

(10)

Duncan Neuhauser

Case 5 Memo to the Chief of Pediatrics

116

(8)

David Valacer

Jeanne Weber

Short Case C CQI at Suburban Hospital

124

(2)

Larry K. McReynolds

Short Case D ER at Queens Hospital Center

126

(1)

Anthony R. Kovner

Short Case E Sparks Medical Center and the Board of Trustees

127

(4)

Anthony R. Kovner

PART III ORGANIZATIONAL DESIGN

Commentary

131

(8)

The Readings

139

(16)

Market-Driven, Focused Healthcare: The Role of Managers

139

(16)

Regina Herzlinger

The Cases

155

(32)

Case 6 A Proposal for the Restructuring of Wise Medical Center

157

(6)

Anthony R. Kovner

Louis Liebhaber

Case 7 Reorganizing Primary Care at Blackwell Medical Center

163

(10)

Anthony R. Kovner

Case 8 The Future of Disease Management at Superior Medical Group

173

(14)

Helen Nunberg

PART IV PROFESSIONAL INTEGRATION

Commentary

187

(6)

The Readings

193

(28)

The Drivers of Change

193

(5)

Mary Stefl

Substance, Form, and Knowing the Difference

198

(6)

David C. Leach

David P. Stevens

The Challenge for Nursing

204

(7)

Linda R. Cronenwett

Healthcare Managers in the Complex World of Healthcare

211

(10)

G. Ross Baker

The Cases

221

(38)

Case 9 Physician Leadership: MetroHealth System of Cleveland

225

(23)

Anthony R. Kovner

Case 10 Organization Design for the Breast Service at Easter Medical Center

248

(5)

Chiara del Monaco

James Paul Volcker

Short Case F Managing a Difficult Workforce

253

(1)

Hila Richardson

Short Case G Complaining Doctor and Ambulatory Care

254

(1)

Anthony R. Kovner

Short Case H Doctors and the Capital Budget

254

(1)

Anthony R. Kovner

Short Case I Doctors and a New Medical Day Care Program for the Terminally Ill

254

(1)

Anthony R. Kovner

Short Case J Average Length of Stay

255

(4)

Anthony R. Kovner

PART V ADAPTATION

Commentary

259

(4)

The Readings

263

(18)

Strategic Cycling: Shaking Complacency in Healthcare Strategic Planning

263

(18)

Jim Begun

Kathleen B. Heatwole

The Cases

281

(20)

Case 11 In a State of Change: Veterans Affairs and HMOs

282

(5)

J. J. Donellan

A. R. Kovner

C. A. Milbrandt

J. Oliveri

B. L. Bell

D. Anderson

P. J. O'Neil

Case 12 The Visiting Nurse Association of Cleveland

287

(10)

Duncan Neuhauser

Short Case K New Chief of OB-GYN: The Next Three Years

297

(4)

Anthony R. Kovner

PART VI ACCOUNTABILITY

Commentary

301

(6)

The Readings

307

(22)

A New Health System and Its Quality Agenda

307

(22)

Donald E. Detmer

The Cases

329

(36)

Case 13 A Personal Memorandum on Hospital Experience

331

(10)

Elias S. Cohen

Case 14 Whose Hospital?

341

(19)

Anthony R. Kovner

Short Case L The Conflicted HMO Manager

360

(1)

Anthony R. Kovner

Short Case M The Great Mosaic: Multiculturalism at Seaview Nursing Home

361

(1)

James Castiglione

Anthony R. Kovner

Short Case N Case of the Crippled Children

362

(3)

Anthony R. Kovner

Reading List of Books for Healthcare Managers

365

(4)

Index

369

(10)

About the Editors

379

Amazon no longer offers textbook rentals. We do!

Health Services Management: Readings, Cases, and Commentary

Health Services Management: Readings, Cases, and Commentary

9781567932201

1567932207

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Health Services Management: Readings, Cases, and Commentary

Health Services Management: Readings, Cases, and Commentary

9781567932201

1567932207

Table of Contents

Supplemental Materials

Write a Review

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