Christopher W. Moore is a Partner of CDR Associates an international collaborative decision making, conflict management and dispute resolution system design firm based in Boulder, Colorado. He has worked in the fields of international negotiation, multi-party decision-making and conflict management for over twenty-five years. He is an internationally known mediator, facilitator, dispute systems designer, trainer, and author in the field of conflict management. He is the author of The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Publishers, 2003 3rd Edition), and numerous other journal articles and manuscripts on international, ethnic, natural resource and water conflict management.

Peter J. Woodrow is the Co-Director of the Reflecting on Peace Practice Project at the CDA Collaborative Learning Projects, in Cambridge, Massachusetts. He is also on leave as a Partner of CDR Associates in. Woodrow is an experienced mediator, facilitator, trainer, and consultant. Woodrow is skilled in negotiation, collaborative problem solving, team building, dispute systems design and conflict intervention. He has mediated and facilitated multiparty environmental, organizational, and public policy disputes and has? also developed and implemented international programs in consensus building, problem solving and decision making in Asia, Africa, and Eastern Europe. He is the co-author of?several books, numerous monographs, and articles about negotiation, dispute resolution, and peace building.

Figures, Tables, and Exhibit vii

Preface ix

Part One: The Essentials of Global and Multicultural Negotiation 1

1 Introduction to Culture and Negotiation: The Context of Global and Multicultural Negotiations 3

2 The Wheel of Culture 21

3 Strategies for Global Intercultural Interactions 61

4 Cross-Cutting Issues in Negotiation 77

Part Two: A Step-By-Step Guide to Intercultural Negotiations 127

5 The Preparation Stage 129

6 Beginning Negotiations 149

7 Identifying and Exploring Issues 185

8 Cultural Patterns in Information Exchange 221

9 Problem Solving and Option Generation 247

10 Influence and Persuasion Strategies 283

11 Assessing Options 327

12 Reaching Closure and Developing Agreements 347

13 Implementing Agreements 367

Part Three: Assisted Negotiations and Third-Party Roles 387

14 Assisted Negotiations 389

15 Facilitation and Mediation 407

References 435

The Authors 449

Name Index 451

Subject Index 457

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