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A+ Guide to Software

by: Andrews, Jean

A+ Guide to Software

by: Andrews, Jean

ISBN 13:
9780619186272
ISBN 10:
0619186275
Edition: 2nd
Format: Paperback
Copyright: 04/04/2003
Publisher: Course Technology
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Summary

Written by an instructor expressly for the classroom, this guide has been thoroughly updated for today's technologies and is designed to prepare students to pass the 2003 A+ OS Technologies certification exam and master PC Repair.

A+ Table of Contents

xiii

Introduction

Introducing and Comparing Operating Systems

(42)

What an Operating System Does

(10)

Operating System Components

(1)

How an OS Relates to Users

(2)

Comparing Operating Systems

(5)

DOS (Disk Operating System)

(1)

Windows Operating Systems

(19)

Windows 9x

(4)

Windows NT

(7)

Windows 2000

(5)

Windows XP

(3)

Other Operating Systems

(5)

Unix

(1)

Linux

(1)

OS/2

(1)

Macintosh Operating System (Mac OS)

(3)

Chapter Summary

(1)

Key Terms

(1)

Review Questions

(1)

Hands-on Projects

(2)

Case Project

(2)

How an OS Works with Hardware and Other Software

(52)

How an OS Relates to Hardware

(27)

The Motherboard

(2)

The CPU

(1)

Memory or RAM

(1)

Buses on the Motherboard

(3)

System Resources on the Motherboard

(12)

BIOS on the Motherboard and Other Circuit Boards

(2)

CMOS Setup Chip

(1)

Hard Drives and Other Secondary Storage Devices

(5)

How an OS Relates to Other Software

(9)

Real (16-Bit) and Protected (32-Bit) Operating Modes

(3)

How an OS Uses BIOS and Device Drivers

(6)

How an OS Launches Applications

(8)

How Application Software Is Loaded and Initialized

(5)

Loading Application Software Using the Windows Desktop

(2)

Chapter Summary

(2)

Key Terms

(1)

Review Questions

(2)

Hands-on Projects

(2)

Case Project

(1)

Understanding the Boot Process and Command Line

(62)

Booting Up Your Computer

(9)

Startup BIOS Controls the Beginning of the Boot

(6)

Loading the MS-DOS Core of Windows 9x

102

(3)

Emergency Startup Disks

105

(7)

Windows 9x Startup Disks

105

(5)

Accessing a Command Prompt

110

(2)

How DOS and Windows 9x View and Manage Memory

112

(11)

Physical Memory and Memory Addresses

114

(1)

Areas of the Memory Map

115

(4)

Utilities that Manage Memory

119

(3)

Some Default Settings Used by Windows

122

(1)

Managing Floppy Disks and Hard Drives

123

(25)

How Data is Logically Stored on a Floppy Disk

123

(1)

The Formatting Process for a Floppy Disk

124

(4)

How a Hard Drive Is Logically Organized to Hold Data

128

(7)

Using Fdisk to Partition a Drive

135

(2)

Formatting Each Logical Drive

137

(1)

Using Commands to Manage a Floppy Disk or Hard Drive

138

(9)

Using Batch Files

147

(1)

Chapter Summary

148

(2)

Key Terms

150

(1)

Review Questions

151

(1)

Hands-on Projects

152

(3)

Case Project

155

(2)

Prepare a Hard Drive for the Installation of Windows 9x

155

(2)

Installing and Using Windows 9x

157

(60)

Windows 9x Versions and Architecture

158

(6)

How Windows 98 Differs from Windows 95

158

(1)

Windows Me

159

(1)

Windows 9x Architecture

160

(4)

Installing Windows 9x

164

(16)

What's on the Windows 9x CD

165

(1)

Preparing for Installation

166

(1)

Installing Windows 9x as a Clean Installation

167

(1)

Installing 9x as an Upgrade

168

(3)

Installation Process from the Setup Screen

171

(7)

Instructions for Specific Upgrades

178

(2)

Downloading and Installing Updates for Windows 9x

180

(1)

Using Windows 9x

180

(10)

Keystroke Shortcuts in Windows

180

(2)

Managing the Windows 9x Desktop

182

(4)

Using Windows Explorer to Manage Floppy Disks and Hard Drives

186

(4)

Installing Hardware with Windows 9x

190

(8)

Adding New Hardware

190

(6)

Plug and Play and Hardware Installations

196

(2)

Installing Applications in Windows 9x

198

(6)

Preparing for Software Installation

198

(1)

Performing Software Installations

199

(1)

Troubleshooting Software Installations

199

(1)

Supporting DOS Applications Under Windows 9x

200

(4)

Managing Memory with Windows 9x

204

(4)

Memory Management with Device Drivers in Windows 9x

204

(2)

Windows 9x Swap File

206

(1)

Virtual Machine Manager

207

(1)

Getting Help from Microsoft

208

(1)

Chapter Summary

209

(3)

Key Terms

212

(1)

Review Questions

213

(1)

Hands-on Projects

214

(1)

Case Project

215

(2)

Supporting and Troubleshooting Windows 9x

217

(50)

Booting Windows 9x

218

(6)

Files Used to Customize the Startup Process

218

(2)

The Windows 9x Startup Process

220

(4)

Loading an Application at Startup

224

(1)

Troubleshooting the Windows 9x Boot Process

224

(9)

Error Messages Received While Loading Windows 9x

225

(1)

Microsoft Windows 9x Startup Menu

226

(6)

Using the Startup Disk for Troubleshooting

232

(1)

The Windows 9x Registry

233

(6)

How the Registry Is Organized

234

(1)

Recovering from a Corrupted Registry

235

(2)

Modifying the Registry

237

(2)

Tools Used to Monitor, Control, and Troubleshoot Windows 9x

239

(14)

System Applet in Control Panel

242

(1)

System Monitor

243

(1)

System Configuration Utility

243

(2)

Tools to Manage Security

245

(1)

Managing a Hard Drive

246

(4)

Device Manager

250

(1)

Dr. Watson

251

(1)

Windows Help and the Microsoft Web Site

252

(1)

Troubleshooting Hardware in Windows 9x

253

(3)

Troubleshooting Legacy Devices and Drivers

255

(1)

Troubleshooting Applications in Windows 9x

256

(3)

Problems with a Software Program Itself

257

(1)

Uninstalling Software

258

(1)

Troubleshooting Problems with Windows Performance

259

(1)

Chapter Summary

259

(3)

Key Terms

262

(1)

Review Questions

262

(1)

Hands-on Projects

263

(4)

Understanding and Supporting Windows NT

267

(36)

A Break with the Past: A New Windows Architecture

268

(7)

The Modular Concept of Windows NT

268

(4)

Windows NT Modes

272

(3)

Installing Windows NT

275

(10)

Hard Drive Partitions

276

(1)

A Choice of File Systems

277

(2)

Preparing to Install Windows NT

279

(2)

Installing Windows NT as the Only OS

281

(2)

Installing Windows NT as the Second OS on the Hard Drive

283

(2)

Supporting Windows NT

285

(7)

Memory in Windows NT

285

(1)

Installing Hardware and Software

286

(3)

Windows NT Networking

289

(3)

Understanding the Windows NT Boot Process

292

(2)

Troubleshooting Windows NT

294

(5)

Troubleshooting the Windows NT Boot Process

295

(4)

Chapter Summary

299

(1)

Key Terms

300

(1)

Review Questions

300

(2)

Hands-on Projects

302

(1)

Case Project

302

(1)

Installing and Using Windows 2000 Professional

303

(28)

Windows 2000 Architecture

304

(3)

New Features

304

(2)

Basic Disks and Dynamic Disks

306

(1)

Installing Windows 2000 Professional

307

(12)

Plan the Installation

307

(7)

Clean Installation

314

(2)

Clean Install When the Hard Drive Has an Operating System Installed

316

(1)

Upgrade Installation

317

(1)

After the Installation: Backing Up the System State

318

(1)

Using Windows 2000

319

(4)

Managing the Desktop

320

(3)

Installing Hardware and Applications

323

(3)

Installing Hardware

323

(2)

Installing Applications

325

(1)

Chapter Summary

326

(1)

Key Terms

327

(1)

Review Questions

327

(1)

Hands-on Projects

328

(2)

Case Project

330

(1)

Managing and Troubleshooting Windows 2000

331

(42)

Understanding the Boot Process

332

(3)

Customizing the Boot Process

332

(3)

Troubleshooting the Boot Process

335

(9)

Tools for Maintenance and Troubleshooting

344

(24)

Using the Backup Tool to Restore the System State

345

(1)

Windows 2000 Support Tools

345

(2)

Windows File Protection

347

(1)

Command Window

348

(1)

Disk Properties Window

349

(1)

Computer Management

350

(4)

Microsoft Management Console

354

(6)

Performance Monitoring and Optimization

360

(5)

Managing Virtual Memory

365

(1)

Dr. Watson and Memory Dumps

366

(1)

Windows Update

367

(1)

Chapter Summary

368

(1)

Key Terms

369

(1)

Review Questions

369

(1)

Hands-on Projects

370

(3)

Installing and Using Windows XP Professional

373

(36)

Features and Architecture of Windows XP

374

(3)

Windows XP Features

374

(2)

Windows XP Architecture

376

(1)

Installing Windows XP

377

(14)

Planning the Installation

377

(4)

Installation Process

381

(6)

After the Installation

387

(4)

Using Windows XP

391

(7)

Customizing the Windows XP Desktop

393

(3)

Managing Audio and Video

396

(2)

Multiple Logins and Remote Assistance

398

(1)

Installing Hardware and Applications

398

(6)

Installing Hardware

398

(3)

Installing Applications

401

(3)

Chapter Summary

404

(1)

Key Terms

405

(1)

Review Questions

406

(1)

Hands-on Projects

407

(2)

Managing and Supporting Windows XP

409

(36)

Security Using Windows NT/2000/XP

410

(12)

User Accounts and Profiles

410

(6)

Disk Quotas

416

(2)

EPS (Encrypted File System)

418

(3)

Internet Connection Firewall

421

(1)

The Windows NT/2000/XP Registry

422

(6)

How the Registry Is Organized

422

(4)

Editing the Registry

426

(2)

Other Maintenance and Troubleshooting Tools

428

(5)

Help on the Web

431

(2)

Troubleshooting the Boot Process

433

(7)

System Restore

435

(1)

Windows XP Startup Disk

436

(1)

Automated System Recovery

437

(2)

Error Messages and Their Meanings

439

(1)

Chapter Summary

440

(2)

Key Terms

442

(1)

Review Questions

442

(1)

Hands-on Projects

443

(2)

Supporting Hard Drives

445

(38)

Supporting Hard Drives

446

(21)

Disk Compression

446

(3)

Disk Caching

449

(2)

Troubleshooting Hard Drives

451

(6)

Making Backups

457

(9)

Volume Types and Fault Tolerance

466

(1)

Viruses and Other Computer Infestations

467

(10)

Understanding Computer Infestations

468

(6)

Protecting Against Computer Infestations

474

(3)

Chapter Summary

477

(1)

Key Terms

478

(1)

Review Questions

478

(1)

Hands-on Projects

479

(4)

Windows on a Network

483

(54)

Networking Basics

484

(6)

How Network Communication Works

484

(1)

Understanding Network Layers

485

(2)

The OSI Model Applied to a Local Network

487

(3)

Addressing on a Network

490

(12)

MAC Addresses

491

(2)

IP Addresses

493

(6)

Host Names and NetBIOS Names

499

(1)

Assigning or Changing a Computer Name

500

(2)

Connecting to a Network and Sharing Resources

502

(26)

Connecting to a NetBEUI Network

502

(4)

Connecting to a TCP/IP Network

506

(5)

Sharing Resources on the Network

511

(12)

How Computers Find Each Other on a LAN

523

(2)

Network Drive Maps

525

(2)

Direct Cable Connection

527

(1)

Remote Access to a Network

528

(2)

Allowing Inbound Connections

528

(1)

Remote Control

529

(1)

Chapter Summary

530

(2)

Key Terms

532

(1)

Review Questions

533

(1)

Hands-on Projects

534

(3)

Windows on the Internet

537

(38)

The OSI Model Applied to a TCP/IP Network

538

(8)

IP Address and Port Identifies a Service

538

(2)

TCP/IP Protocols at Each Layer

540

(4)

TCP/IP Utilities

544

(2)

Connecting to the Internet Using a Dial-up Connection

546

(9)

How Dial-up Networking Works

546

(1)

Creating a Dial-up Connection in Windows 9x

547

(4)

Creating a Dial-up Connection in Windows 2000

551

(2)

Dial-up Networking Problems

553

(2)

DSL and Cable Modem Connections

555

(4)

Cable Modem

555

(2)

DSL

557

(1)

Sharing Internet Connections

557

(2)

Supporting Internet Clients

559

(10)

Supporting Web Browsers

560

(4)

Supporting E-Mail

564

(2)

Supporting FTP

566

(3)

Chapter Summary

569

(2)

Key Terms

571

(1)

Review Questions

571

(1)

Hands-on Projects

572

(3)

Linux, Macs, and Notebooks

575

(38)

Introducing the Mac OS

576

(12)

Starting Up Mac

576

(3)

Using the Mac

579

(4)

Supporting Hardware

583

(5)

Introducing Linux

588

(10)

Root Account and User Accounts

588

(1)

Directory and File Layout

589

(2)

Linux Commands

591

(4)

Using the vi Editor

595

(2)

Window Managers

597

(1)

Supporting Notebooks

598

(9)

Windows 98 Notebook Features

599

(1)

Windows 2000 Notebook Features

600

(1)

Windows XP Notebook Features

601

(1)

Power Management

602

(5)

Online Resources for Notebooks

607

(1)

Chapter Summary

607

(2)

Key Terms

609

(1)

Review Questions

609

(1)

Hands-on Projects

610

(3)

APPENDIX A Error Messages and Their Meanings

613

(4)

APPENDIX B ASCII Character Set and Ansi.sys

617

(4)

APPENDIX C The Hexadecimal Number System and Memory Addressing

621

(10)

Learning to ``Think Hex''

622

(1)

Place Value

622

(4)

How Exponents Are Used to Express Place Value

626

(1)

Binary Number System

626

(1)

Memory Addressing

627

(1)

Displaying Memory with DOS DEBUG

628

(3)

APPENDIX D The Professional PC Technician

631

(12)

What Customers Want: Beyond Technical Know-how

631

(1)

Support Calls: Providing Good Service

632

(6)

Planning for Good Service

632

(1)

Making an On-site Service Call

633

(1)

Phone Support

634

(3)

When You Can't Solve the Problem

637

(1)

Recordkeeping and Information Tools

638

(1)

Professional Organizations and Certifications

639

(1)

Why Certification?

640

(1)

Protecting Software Copyrights

640

(3)

What Does the Law Say?

641

(1)

What Are Your Responsibilities under the Law?

641

(2)

Glossary

643

(14)

Index

657

Amazon no longer offers textbook rentals. We do!

A+ Guide to Software

A+ Guide to Software

9780619186272

0619186275

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

A+ Guide to Software

A+ Guide to Software

9780619186272

0619186275

Summary

Table of Contents

Supplemental Materials

Write a Review

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