The Engaged Caregiver: How to Build a Performance-Driven Workforce to Reduce Burnout and Transform Care

Foreword
Thomas H. Lee, MD, MSc

Acknowledgments

Introduction
Martin Wright

C H A P T E R
1 The Critical Importance of Strategic
Talent Management
Joseph Cabral, MS, and Matt Turner, MA

C H A P T E R
2 Engaging People Through Inclusion
Ingrid Summers, MHS

C H A P T E R
3 Defining and Delivering a Comprehensive
Engagement Strategy
Shannon Vincent and Lynn Ehrmantraut

C H A P T E R
4 Strengthening Transformational Leadership
Eric W. Heckerson, EdD, RN, FACHE,
and Brad Pollins, MS, SPHR

C H A P T E R
5 Measures, Metrics, and Key Drivers
Kristopher H. Morgan, PhD, and Stephanie B. Weimer, MA

C H A P T E R
6 Building Data Plans to Drive Improvement
David Shinsel

C H A P T E R
7 Nursing Engagement
Christina Dempsey, DNP, MSN, CNOR, CENP, FAAN,
and Mary Jo Assi, DNP, RN, NEA-BC, FAAN

C H A P T E R
8 Bolstering Physician Engagement
and Resilience
Chrissy Daniels, MS, and Matt Turner, MA

C H A P T E R
9 Contextualizing Resilience
Deirdre E. Mylod, PhD, and Thomas H. Lee, MD, MSc

C H A P T E R
10 The Virtuous Cycle
Craig Clapper, PE, CMQ/OE,
and Steve Kreiser, CDR (USN Ret.), MBA

C H A P T E R
11 Transforming Experience
Rachel Biblow and Martin Wright

Notes

Index