This Facilitator's Guide provides the background information, activity design, and facilitation guidelines to conduct the Encouraging the Heart Workshop. The workshop is a half-day interactive program for leaders to use the information from Kouzes and Posner's Encouragement Index to understand their ability to Encourage the Heart, implement some key practices in their own roles as leaders, and draft action plans for continuing development of this leadership skill.You will find the following material in this guide: Encouraging the Heart Workshop Overview Suggestions for Successful Results Planning and Preparing for the Workshop During the Session Follow-Up Background on Encouraging the Heart Quick View Agenda: Half-Day Workshop Facilitator Guidelines: Half-Day Workshop Visuals and Training Aids