"Rewards and recognition" is an area of increasing attention to talent management, employee retention, and leadership pipelines. Practitioners of Leadership Development seek tools that will aid their clients in understanding and practicing this "soft" leadership skill. Expanding on the "Encouraging the Heart" segment of their bestselling The Leadership Challenge, Jim Kouzes and Barry Posner have now devised The Encouragement Index, a 21-item survey that measures how frequently a leader engages in encouraging behavior. It is designed to be a personal development tool which will give leaders an idea of their strengths and opportunities for improvement in the practice of Encouraging the Heart. A Facilitator's Guide, sold separately, will cover administration and debriefing of the Index, as well as tips and techniques for incorporating the existing book and workbook into a short workshop based on the Index.