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Effective Training: Systems, Strategies, and Practices

by: Blanchard, P. Nick; Thacker, James W.

Effective Training: Systems, Strategies, and Practices

by: Blanchard, P. Nick; Thacker, James W.

ISBN 13:
9780132681605
ISBN 10:
0132681609
Edition: 1st
Format: Hardcover
Copyright: 08/01/1998
Publisher: Prentice Hall
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Summary

Intended for undergraduate and graduate business courses in Human Resource Development/Training/Management Development. This text helps students understand the process of developing human resources, providing a thorough analysis of training as it relates to organizational objectives and strategies. It emphasizes the conceptual and practical value of developing training programs, with practical examples provided for both large and small organizations.

Preface

xiii

CHAPTER 1 Overview of Training in Organizations

(29)

Learning Objectives

(2)

Overview of Training

(6)

Terminology

(5)

The Role of Training in Organizations

(5)

Training, budgets, and management responsibilities

(2)

Strategy, training, and organizational development

(2)

ISO 9000 and training

(1)

Structure of Training Organizations

(5)

Training as part of the HR function

(2)

The training organization

(1)

Training in large and small businesses

(2)

A Training Process Model

(6)

Open systems

(1)

Training as an open system

(5)

Key Roles and Competencies

(5)

Development of professional competencies

(5)

CHAPTER 2 Strategic Planning, Training, and OD

(50)

Learning Objectives

(3)

Overview

(2)

Strategic Planning Process

(18)

Organizational mission

(1)

Strategy

(2)

Strategic contingencies

(3)

Proactive and reactive strategy

(1)

Matching internal to external strategy

(2)

HR and HRD influences on competitive strategy

(6)

What about small business?

(3)

HRD's Role in Supporting Strategy

(9)

Developing an HRD strategy

(4)

The training environment and amount of centralization

(1)

Some strategic training alternatives

(4)

OD, Strategy, and Training

(18)

OD and strategy

(5)

Levels of internal change and resistance

(1)

Training and OD

(12)

CHAPTER 3 Learning, Motivation, and Performance

(46)

Learning Objectives

(3)

A Few Words about Theory

(2)

Understanding Motivation and Performance

(10)

Motivation: why do they act like that?

(8)

Self-efficacy and motivation

(1)

Understanding Learning

(4)

What is learning?

(4)

Two Integrative Theories of Learning

(14)

Gagne's learning types

(12)

Social learning theory

111

(2)

Why Are They Resisting and What Can I Do about It?

113

(4)

Motivation to learn

114

(2)

Training that motivates adults to learn

116

(1)

Individual Differences Related to Learning

117

(9)

CHAPTER 4 Needs Analysis

126

(57)

Learning Objectives

126

(1)

Why Conduct a Needs Analysis?

127

(2)

The Framework for Conducting a TNA

129

(33)

Organizational analysis

131

(5)

Operational analysis

136

(17)

Person analysis

153

(8)

Gathering TNA data

161

(1)

Outcomes of TNA

162

(3)

Nontraining needs

162

(2)

Training needs

164

(1)

Approach to TNA

165

(7)

Proactive TNA

165

(4)

Reactive TNA

169

(2)

Reactive versus proactive

171

(1)

The Small Business

172

(1)

Assistance for small business

173

(1)

TNA and Design

173

(10)

CHAPTER 5 Training Design

183

(38)

Learning Objectives

183

(1)

Developing Objectives

184

(4)

Identifying objectives

185

(3)

Advantages of Training Objectives

188

(1)

The trainee

188

(1)

The training designer

188

(1)

The trainer

189

(1)

Training evaluator

189

(1)

Organizational Constraints

189

(3)

Organizational/environmental constraints

190

(1)

Trainee population

191

(1)

Facilitation of Learning: Focus on the Trainee

192

(6)

KSAs (Individual differences)

192

(1)

Motivation of trainee

193

(4)

Classical conditioning and reinforcement (the environment)

197

(1)

Goal setting

197

(1)

Facilitation of Learning: Focus on Training Design

198

(5)

Attention/expectancy

199

(1)

Retention

200

(3)

Facilitation of Transfer: Focus on Training Design

203

(6)

Conditions of practice

204

(2)

Maximize similarity

206

(1)

Vary the situation

206

(1)

Other considerations to facilitate transfer

207

(2)

Facilitation of Transfer: Focus on Organizational Intervention

209

(3)

Supervisor support

209

(1)

Peer support

209

(1)

Trainer support

210

(1)

Reward systems

210

(1)

Climate and culture

210

(1)

What about the small organization?

211

(1)

Outcomes of Design

212

(9)

CHAPTER 6 Evaluation of Training

221

(54)

Learning Objectives

221

(1)

Rationale for Evaluation

222

(3)

Resistance to training evaluation

223

(1)

So we must evaluate

224

(1)

Types of Evaluation Data Collected

225

(28)

Process data

225

(3)

Outcome data

228

(25)

Evaluation: The Validity Issue

253

(6)

Threats to internal validity

255

(2)

External validity

257

(2)

What does it all mean?

259

(1)

Evaluation Design Issues

259

(7)

Basic designs

259

(3)

More complex designs

262

(3)

What design to use

265

(1)

What About the Small Organization?

266

(3)

Summing It All Up

269

(6)

CHAPTER 7 Training Methods

275

(55)

Learning Objectives

275

(2)

Overview of the Chapter

277

(1)

Matching Methods with Outcomes

277

(1)

The Lecture

278

(7)

Straight lecture/lecturette

278

(1)

Discussion method

279

(1)

Strengths and limitations of lecture and discussion

279

(6)

Computer-Based Training

285

(8)

Strengths and limitations of CBT

288

(5)

Games and Simulations

293

(12)

Equipment simulators

293

(1)

Business games

294

(1)

In-basket technique

295

(2)

Case study

297

(1)

Role play

297

(2)

Behavior modeling

299

(1)

Strengths and limitations of G/S

300

(4)

Training group characteristics

304

(1)

On-the-Job Training

305

(6)

Job instruction technique (JIT)

306

(2)

Apprenticeship training

308

(1)

Coaching

308

(1)

Training the trainer for OJT

309

(1)

Strengths and limitations of OJT

309

(2)

Audiovisual Enhancements to Training

311

(11)

Static media

312

(1)

Dynamic audiovisual methods

313

(2)

Strengths and limitations of audiovisuals

315

(7)

A Summary of Method and Learning Objective Match

322

(8)

CHAPTER 8 Development and Implementation of Training

330

(59)

Learning Objectives

331

(1)

Instructional Methods

332

(26)

Lecture

332

(7)

Computer-based training (CBT)

339

(4)

Games and simulations

343

(1)

Business games/in-basket/case study

343

(5)

Role play/behavior modeling

348

(3)

On-the-job training

351

(5)

Trainers for OJT

356

(2)

Audiovisual Enhancements

358

(8)

Static media

359

(2)

Dynamic media

361

(5)

Facilities

366

(3)

The training room

366

(3)

Off-site training facilities

369

(1)

The Trainer

369

(3)

Trainer KSAs

369

(1)

Trainer credibility

370

(2)

Integrated Instructional Strategy

372

(3)

Content: learning points

372

(1)

Method of instruction

372

(1)

Facilities, material and equipment, trainers

372

(1)

The strategy

373

(2)

The Alternative to Development

375

(3)

Alternatives for the small business

376

(2)

Implementation

378

(11)

Dry run

378

(1)

Pilot program

379

(1)

Tips for trainers

380

(9)

CHAPTER 9 Management Development

389

(30)

Learning Objectives

389

(1)

Why Focus on Management Development?

390

(2)

Managers get a lot of training

391

(1)

Managers are accountable for success

391

(1)

The manager's job is complex

391

(1)

Our Approach to Management Development

392

(1)

General Overview of the Managerial Job

392

(4)

Managerial roles

393

(2)

Organizational factors

395

(1)

Integrating strategy, structure, and technology

395

(1)

General Characteristics of Managers

396

(5)

Management styles

396

(1)

Categories of management characteristics

397

(2)

Integrating managerial roles and characteristics

399

(2)

Integration: Strategies and Management Characteristics

401

(3)

Technical competence and context

401

(1)

Interpersonal competence and context

401

(1)

Conceptual competence and context

402

(1)

Personal traits and context

402

(1)

Management style and context

402

(2)

Management Development Implications

404

(3)

Understanding context

404

(1)

Self-awareness and diagnostic skills

404

(1)

The managerial person analysis

405

(2)

Sources of Knowledge/Skill Acquisition

407

(5)

Externally based training

407

(1)

Corporate universities

408

(1)

Types of management development programs

409

(3)

The Special Needs of the Technical Manager

412

(7)

History and experience

412

(1)

Skills

413

(1)

Traits

413

(1)

Leadership style

413

(1)

Strategies for development of technical managers

413

(6)

Index

419

Amazon no longer offers textbook rentals. We do!

Effective Training: Systems, Strategies, and Practices

Effective Training: Systems, Strategies, and Practices

9780132681605

0132681609

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Effective Training: Systems, Strategies, and Practices

Effective Training: Systems, Strategies, and Practices

9780132681605

0132681609

Summary

Table of Contents

Supplemental Materials

Write a Review

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