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Effective Training : Systems, Strategies and Practices

by: Blanchard, P. Nick; Thacker, James W

Effective Training : Systems, Strategies and Practices

by: Blanchard, P. Nick; Thacker, James W

ISBN 13:
9780130327390
ISBN 10:
0130327395
Edition: 2ND
Format: Paperback
Copyright: 01/01/2004
Publisher: Prentice Hall
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Summary

For undergraduate and graduate courses in Human Resources Development, Human Resources Management, and Organizational Training. This text, both academic and practical, discusses theory and principles of training as they relate to organizational objectives and strategies. This new edition emphasizes the value of developing training programs, with examples provided for both large and small organizations, relating training to the overall strategy of a firm.

Preface

CHAPTER 1 Overview of Training in Organizations

(27)

Overview of Training

(7)

Opportunities and Challenges in the New Millennium

(2)

Important Concepts and Meanings

(5)

The Role of Training in Organizations

(4)

Training, Budgets, and Management Responsibilities

(2)

Strategy, Training, and Organizational Development

(1)

Structure of Training Organizations

(4)

Training as Part of the HR Function

(1)

The Training Organization

(2)

Training in Large and Small Businesses

(1)

A Training Process Model

(9)

Open Systems

(2)

Training as an Open System

(1)

Training: A Process

(4)

Training as Continuous Improvement

(3)

CHAPTER 2 Strategic Planning, Training, and OD

(43)

Overview

(2)

Strategic Planning Process

(15)

Organizational Mission

(1)

Strategy

(1)

Strategic Contingencies

(3)

Proactive and Reactive Strategy

(1)

Matching Internal to External Strategy

(1)

HR and HRD Influences on Competitive Strategy

(6)

What About Small Business?

(2)

HRD's Role in Supporting Strategy

(8)

Developing an HRD Strategy

(3)

The Training Environment and Amount of Centralization

(1)

Some Strategic Training Alternatives

(3)

OD, Strategy, and Training

(11)

OD and Strategy

(3)

Levels of Internal Change and Resistance

(2)

Training and OD

(5)

Case Analysis

(4)

CHAPTER 3 Learning Motivation and Performance

(43)

A Few Words About Theory

(1)

Understanding Motivation and Performance

(9)

Motivation: Why Do They Act Like That?

(8)

Self-Efficacy and Motivation

(1)

Understanding Learning

(3)

What Is Learning?

(3)

Two Integrative Theories of Learning

(12)

Gagné's Learning Types

(9)

Social Learning Theory

(3)

Relating Instruction to Learning

100

(3)

Why Are They Resisting and What Can I Do About It?

103

(3)

Motivation to Learn

103

(2)

Group Dynamics

105

(1)

Training That Motivates Adults to Learn

106

(1)

Training Relevance, Value, and Readiness to Learn

106

(1)

Allowing Trainees Control over Their Learning

106

(1)

Involving Trainees in the Process

107

(1)

Individual Differences Related to Learning

107

(3)

Case Analysis

110

(4)

CHAPTER 4 Needs Analysis

114

(65)

Why Conduct a Training Needs Analysis?

115

(2)

When to Conduct a Training Needs Analysis

117

(2)

Where to Look for Performance Discrepancies

119

(2)

The Framework for Conducting a TNA

121

(28)

Organizational Analysis

122

(4)

Operational Analysis

126

(15)

Person Analysis

141

(7)

Gathering TNA Data: Final Thoughts

148

(1)

Outcomes of TNA

149

(3)

Nontraining Needs

149

(3)

Training Needs

152

(1)

Approaches to TNA

152

(6)

Proactive TNA

152

(3)

Reactive TNA

155

(3)

Reactive Versus Proactive

158

(1)

The Small Business

158

(3)

Assistance for Small Businesses

160

(1)

TNA and Design

161

(9)

Case Analyses

170

(4)

Appendix 4.1

174

(5)

CHAPTER 5 Training Design

179

(53)

Organizational Constraints

181

(6)

Organizational/Environmental Constraints

181

(6)

Developing Objectives

187

(5)

Identifying Objectives

188

(1)

Writing a Good Learning Objective

189

(3)

Why Use Training Objectives

192

(2)

The Trainee

193

(1)

The Training Designer

193

(1)

The Trainer

193

(1)

Training Evaluator

193

(1)

Facilitation of Learning: Focus on the Trainee

194

(7)

KSAs (Individual Differences)

194

(2)

Motivation of Trainee

196

(5)

Facilitation of Learning: Focus on Training Design

201

(4)

Social Learning Theory

201

(3)

Strategic Knowledge

204

(1)

Facilitation of Transfer: Focus on Training

205

(7)

Conditions of Practice

206

(2)

Maximize Similarity

208

(1)

Vary the Situation

208

(1)

Other Considerations to Facilitate Transfer

209

(3)

Facilitation of Transfer: Focus on Organizational Intervention

212

(4)

Supervisor Support

213

(1)

Peer Support

213

(1)

Trainer Support

213

(1)

Reward Systems

214

(1)

Climate and Culture

214

(2)

Design Theory

216

(5)

Elaboration Theory

216

(2)

Gagné-Briggs Theory

218

(3)

The Small Business

221

(2)

Outcomes of Design

223

(7)

Case Analyses

230

(2)

CHAPTER 6 Training Methods

232

(53)

Overview of the Chapter

234

(1)

Matching Methods with Outcomes

234

(1)

Lectures and Demonstrations

235

(8)

Straight Lecture/Lecturette

235

(1)

Discussion Method

236

(1)

Demonstrations

236

(1)

Strengths and Limitations of Lectures and Demonstration

237

(6)

Computer-Based Training

243

(12)

Programmed Instruction

243

(3)

Intelligent Tutoring Systems

246

(1)

Interactive Multimedia

247

(1)

Virtual Reality

248

(1)

Strengths and Limitations of CBT

249

(6)

Games and Simulations

255

(10)

Equipment Simulators

255

(1)

Business Games

255

(3)

In-Basket Technique

258

(1)

Case Studies

258

(1)

Role Play

259

(1)

Behavior Modeling

260

(1)

Strengths and Limitations of Games and Simulations

260

(5)

On-the-Job Training

265

(5)

Job Instruction Technique (JIT)

266

(1)

Apprenticeship Training

267

(1)

Coaching

268

(1)

Training the Trainer for OJT

268

(1)

Strengths and Limitations of OJT

269

(1)

Audiovisual Enhancements to Training

270

(11)

Static Media

271

(1)

DynamicAudiovisual Methods

272

(2)

Strengths and Limitations of Audiovisuals

274

(7)

Case Analysis

281

(4)

CHAPTER 7 Development and Implementation of Training

285

(59)

Instructional Methods

287

(28)

Lecture/Discussion

287

(6)

Demonstration

293

(2)

Computer-Based Training

295

(6)

Games and Simulations

301

(1)

Business Games, In-Basket, and Case Studies

302

(3)

Role Play and Behavior Modeling

305

(4)

On-the-Job Training

309

(6)

Audiovisual Enhancements

315

(8)

Static Media

316

(2)

Dynamic Media

318

(5)

Facilities

323

(3)

The Training Room

323

(3)

Off-Site Training Facilities

326

(1)

The Trainer

326

(2)

Trainer KSAs

326

(1)

Trainer Credibility

327

(1)

Integrated Instructional Strategy

328

(6)

Content: Learning Points

328

(1)

Method of Instruction

328

(1)

Facilities, Material and Equipment, and Trainers

329

(1)

The Strategy

330

(1)

The Alternative to Development

331

(3)

Implementation

334

(8)

Dry Run

335

(1)

Pilot Program

336

(1)

Tips for Trainers

336

(6)

Case Analysis

342

(2)

CHAPTER 8 Evaluation of Training

344

(56)

Rationale for Evaluation

345

(1)

Resistance to Training Evaluation

346

(1)

Nothing to Evaluate

346

(1)

No One Really Cares About Evaluating Training

346

(1)

Evaluation Is a Threat to My Job

347

(1)

So We Must Evaluate

347

(1)

Types of Evaluation Data Collected

348

(34)

Process Data

349

(2)

Outcome Data

351

(31)

Evaluation Design Issues

382

(8)

Basic Designs

382

(1)

More Complex Designs

383

(2)

What Design to Use

385

(1)

What About Small Business?

386

(4)

Case Analyses

390

(2)

Appendix 8.1

392

(8)

CHAPTER 9 Key Areas of Organizational Training

400

(42)

Orientation Training

402

(15)

Why It Is Important

402

(1)

What Organizations Are Doing

403

(9)

Training Points

412

(5)

Diversity Training

417

(5)

Why It Is Important

418

(2)

What Organizations Are Doing

420

(1)

Training Points

420

(2)

Sexual Harassment Training

422

(5)

Why It Is Important

423

(1)

What Organizations Are Doing

424

(1)

Training Points

424

(3)

Team Training

427

(6)

Why It Is Important

428

(1)

What Organizations Are Doing

429

(1)

Training Points

429

(4)

Other Training Programs and Issues

433

(7)

Training and Equity

433

(1)

The Glass Ceiling

433

(2)

Disabled

435

(1)

Basic Skills Training

436

(1)

Safety Training

437

(3)

Case Analysis

440

(2)

CHAPTER 10 Management Development

442

(34)

Why Focus on Management Development?

443

(2)

Managers Get a Lot of Training

443

(1)

Managers Are Accountable for Success

444

(1)

Managers' Jobs Are Complex

444

(1)

Our Approach to Management Development

445

(1)

General Overview of the Managerial Job

445

(3)

Managerial Roles

445

(2)

Organizational Factors

447

(1)

Integrating Strategy, Structure, and Technology

447

(1)

General Characteristics of Managers

448

(4)

Management Styles

448

(1)

Categories of Management Characteristics

449

(2)

Integrating Managerial Roles and Characteristics

451

(1)

Roles, KSAs, and Management Level

452

(1)

Integration: Strategies and Management Characteristics

452

(3)

Technical Competence and Context

452

(1)

Interpersonal Competence and Context

453

(1)

Conceptual Competence and Context

453

(1)

Personal Traits and Context

454

(1)

Management Style and Context

454

(1)

Management Development Implications

455

(3)

Understanding Context

455

(1)

Self-Awareness and Diagnostic Skills

456

(1)

Managerial Person Analysis

456

(2)

Sources of Knowledge/Skill Acquisition

458

(5)

Externally Based Training

458

(1)

Corporate Universities

459

(1)

Types of Management Development Programs

460

(3)

The Special Needs of the Technical Manager

463

(1)

History and Experience

463

(1)

Skills

463

(1)

Traits

463

(1)

Leadership Style

464

(1)

Strategies for Development of Technical Managers

464

(1)

Training for Executive-Level Management

464

(9)

Skills, Traits, and Leadership Style

465

(1)

Strategies for Development of Executives and Future

Executives (Managers)

466

(3)

Succession Planning

469

(3)

What About Small Business?

472

(1)

Case Analysis

473

(3)

Endnotes

476

(25)

Index

501

Amazon no longer offers textbook rentals. We do!

Effective Training : Systems, Strategies and Practices

Effective Training : Systems, Strategies and Practices

9780130327390

0130327395

Summary

Table of Contents

Supplemental Materials

Excerpts

Write a Review

Amazon no longer offers textbook rentals. We do!

Effective Training : Systems, Strategies and Practices

Effective Training : Systems, Strategies and Practices

9780130327390

0130327395

Summary

Table of Contents

Supplemental Materials

Excerpts

Write a Review

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