9781412980340

Effective Crisis Communication : Moving from Crisis to Opportunity

  • ISBN 13:

    9781412980340

  • ISBN 10:

    1412980348

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 11/03/2010
  • Publisher: SAGE Publications, Inc

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

This book provides the reader practical advice on how to effectively manage and overcome a crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis.Key Features of this second edition:'¢ Brings together theory and experience: This book introduces readers to sound research and best practices in the field of crisis communication.'¢ Provides advice on how to create opportunity from crisis: Unlike other crisis communication texts, this book explains how organizations can and should emerge from crises as better organizations.'¢ Addresses prominent and diverse cases: Cases and practical applications from a wide variety of crises are included, such as food-borne illness outbreaks, terrorism, industrial disasters, and natural disasters. 'œYou Make the Call' exercises allow readers to examine and critique the decisions made in such important cases such as 9/11, the 2003 California fires, the recent financial crisis, and the Swine flu pandemic.

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