9780201608137

The Customer Driven Company

  • ISBN 13:

    9780201608137

  • ISBN 10:

    0201608138

  • Edition: Reprint
  • Format: Paperback
  • Copyright: 04/20/1993
  • Publisher: Basic Books

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

Rated byFortuneMagazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

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