9781439828076

Cultural Competence for Public Managers: Managing Diversity in Today' s World

  • ISBN 13:

    9781439828076

  • ISBN 10:

    1439828075

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 08/17/2011
  • Publisher: Routledge

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

Providing public managers with the tools to manage diverse and multicultural employees, avoid cultural missteps, and create optimal performing organizations, this unique book is grounded in solid theoretical conceptual models, successful government and private sector practices, and international collaborations. Organized thematically, it defines the scope of cultural competence, highlights best practices, and describes variations in responsibility for administering cultural competence for executives, managers, supervisors, and employees. The authors give expert advice for building a culturally competent organization and troubleshooting cultural competence issues.

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