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Conflict Survival Kit Tools for Resolving Conflict at Work

by: ;
9780132741057

Conflict Survival Kit Tools for Resolving Conflict at Work

by: ;
  • ISBN 13:

    9780132741057

  • ISBN 10:

    0132741059

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 01/06/2012
  • Publisher: Pearson
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Summary

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

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