Praise for "The Conflict Resolution Toolbox "With this marvelously engaging handbook, Gary Furlong guides us on the path to continuous improvement in how we diagnose and resolve conflict. Furlong' s toolbox is practical, clear and informative. Using an easy style and highly relevant case studies, Gary describes eight important models that we can use to help us diagnose and resolve conflicts. Keep this one in your briefcase don' t leave home without it." "Jennifer Lynch, Q.C., Conflict Management Systems Designer, and Board of Directors, Association for Conflict Resolution ""The Conflict Resolution Toolbox is a book I wish I had when I was a novice mediator! The concepts and theories that took me years to uncover are now elegantly distilled into eight conflict resolution models presented in one user-friendly handbook. Furlong' s approach can help practitioners better analyze and resolve even the most intractable conflicts. I highly recommend this resource to all my colleagues experienced and novice alike!" "John S. Barkat, Ph.D., Ombudsman, Pace University; Former President, The Ombudsman Association; and Founder, Collaboration at Work "Gary Furlong joins theory to practice in a manner that provides even experienced practitioners with useful guidance on best practices. His emphasis on rational and creative diagnosis leading to effective action should be pasted in the front of ADR daybooks as a reminder of the fundamentals. I hope this is just volume one in the series." "David McCutcheon, President, ADR Institute of Canada "Mediation teachers across the globe will enrich their classrooms byincorporating Furlong' s essential analysis, and practical applications. We have built an entire course around this conflict analysis model, and students come back to this material throughout their careers." "Elaine Newm