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Concepts In Enterprise Resource Planning

by: Monk,Ellen

Concepts In Enterprise Resource Planning

by: Monk,Ellen

ISBN 13:
9780619216634
ISBN 10:
0619216638
Edition: 2nd
Format: Paperback
Copyright: 03/11/2005
Publisher: Cengage Learning
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Summary

One of the most exciting developments in business today, Enterprise Resource Planning offers a wealth of opportunities for increased productivity by bringing a company's many different systems together into one large integrated system. This complete introduction to the world of Enterprise Resource Planning provides the necessary background for success in today's marketplace.

Preface

xiii

Business Functions, Processes, and Data Requirements

(15)

Functional Areas and Business Processes

(4)

Functional Areas of Operation

(1)

Business Processes

(3)

Functional Areas and Business Processes of a Very Small Business

(2)

Marketing and Sales

(1)

Supply Chain Management

(1)

Accounting and Finance

(1)

Human Resources

(1)

Functional Area Information Systems

(6)

Marketing and Sales

(1)

Supply Chain Management

(2)

Accounting and Finance

(1)

Human Resources

(2)

Chapter Summary

(1)

Key Terms

(1)

Exercises

(2)

The Development of Enterprise Resource Planning Systems

(28)

The Evolution of Information Systems

(5)

Computer Hardware and Software Development

(1)

Early Attempts to Share Resources

(1)

The Manufacturing Roots of ERP

(1)

Management's Impetus to Adopt ERP

(2)

ERP Software Emerges: SAP and R/3

(7)

SAP Begins Developing Software Modules

(1)

SAP R/3

(1)

New Directions in ERP

(4)

SAP R/3 Software Implementation

(2)

ERP for Midsize Companies

(1)

Best of Breed Approaches

(1)

Responses of the Software to the Changing Market

(1)

Choosing Consultants and Vendors

(1)

The Significance and Benefits of ERP Software and Systems

(1)

Questions About ERP

(6)

How Much Does an ERP System Cost?

(1)

Should Every Business Buy an ERP Package?

(1)

Is ERP Software Inflexible?

(1)

What Return Can a Company Expect from Its ERP Investment?

(1)

How Long Does It Take to See a Return on an ERP Investment?

(1)

Why Do Some Companies Have More Success with ERP Than Do Others?

(3)

The Continuing Evolution of ERP

(3)

Additional Capabilities Within ERP

(1)

The Internet

(2)

Chapter Summary

(1)

Key Terms

(1)

Exercises

(1)

End Notes

(2)

Marketing Information Systems and the Sales Order Process

(29)

Overview of Fitter Snacker

(1)

Problems with Fitter Snacker's Sales Process

(5)

Sales Quotations and Orders

(1)

Order Filling

(2)

Accounting and Invoicing

(1)

Payment and Returns

(1)

Sales and Distribution in ERP

(2)

Pre-Sales Activities

(1)

Sales Order Processing

(1)

Inventory Sourcing

(1)

Delivery

(1)

Billing

(1)

Payment

(1)

A Standard Order in SAP R/3

(8)

Taking an Order in SAP's R/3

(6)

Discount Pricing in SAP R/3

(2)

Integration of Sales and Accounting

(1)

Customer Relationship Management

(9)

Core CRM Activities

(1)

SAP's CRM Software

(4)

The Benefits of CRM

(3)

Chapter Summary

(1)

Key Terms

(1)

Exercises

(2)

End Notes

(1)

Supplemental Resources

(1)

Production and Supply Chain Management Information Systems

(35)

Production Overview

(4)

Fitter Snacker's Manufacturing Process

(1)

Fitter Snacker's Production Problems

(2)

Exercise 4.1

(1)

The Production Planning Process

(24)

The SAP R/3 Approach to Production Planning

(1)

Sales Forecasting

(1)

Exercise 4.2

(1)

Sales and Operations Planning

(9)

Exercise 4.3

(1)

Demand Management

(1)

Exercise 4.4

(1)

Materials Requirements Planning (MRP)

(3)

Exercise 4.5

(1)

Exercise 4.6

(1)

SAP R/3 MRP and MRP Records

(4)

Detailed Scheduling

(1)

Providing Production Data to Accounting

100

(2)

Exercise 4.7

102

(1)

ERP and Suppliers

102

(4)

The Traditional Supply Chain

103

(1)

The Measures of Success

104

(1)

Exercise 4.8

104

(2)

Chapter Summary

106

(1)

Key Terms

106

(1)

Exercises

106

(1)

End Notes

107

(1)

Accounting in ERP Systems

108

(33)

Accounting Activities

109

(3)

Using ERP for Accounting Information

111

(1)

Operational Decision-Making Problem: Credit Management

112

(5)

Industrial Credit Management

112

(1)

Fitter Snacker's Credit Management Procedures

113

(1)

Credit Management in SAP R/3

114

(3)

Exercise 5.1

117

(1)

Product Profitability Analysis

117

(5)

Inconsistent Record Keeping

117

(1)

Inaccurate Inventory Costing Systems

118

(3)

Companies with Subsidiaries

121

(1)

Management Reporting with ERP Systems

122

(2)

Using Document Flow for Customer Service

122

(2)

Using Built-in Management-Reporting and Analysis Tools

124

(1)

The Enron Collapse

124

(3)

Outcome of the Enron Scandal

126

(1)

Key Features of the Sarbanes-Oxley Act

126

(1)

Implications of the Sarbanes-Oxley Act for ERP Systems

127

(8)

Archiving

128

(1)

User Authorizations

129

(1)

Tolerance Groups

130

(1)

Financial Transparency

131

(3)

Exercise 5.2

134

(1)

Chapter Summary

135

(1)

Key Terms

135

(1)

Exercises

135

(4)

End Notes

139

(1)

Additional Resources

140

(1)

Human Resources Processes with ERP

141

(20)

Problems with Fitter Snacker's Human Resources Processes

143

(5)

Recruiting Process

143

(1)

The Interviewing and Hiring Process

144

(1)

Human Resources Duties After Hiring

145

(3)

Human Resources with ERP Software

148

(4)

Advanced SAP R/3 HR Features

152

(4)

Time Management

152

(1)

Payroll

153

(1)

Travel Management

153

(1)

Training and Development

154

(2)

New Human Resources Features of SAP R/3

156

(3)

Mobile Time Management

156

(1)

Management of Family and Medical Leave

156

(1)

Domestic Partner Handling

157

(1)

Administration of Long-Term Incentives

157

(1)

Personnel Cost Planning

157

(1)

Management and Payroll for Global Employees

157

(1)

Management by Objectives

157

(2)

Chapter Summary

159

(1)

Key Terms

159

(1)

Exercises

159

(1)

End Notes

160

(1)

Process Modeling, Process Improvement, and ERP Implementation

161

(30)

Process Modeling

162

(12)

Flowcharting Process Models

162

(1)

Fitter Snacker Expense Report Process

163

(2)

Exercise 7.1

165

(1)

Extensions of Process Mapping

165

(1)

Event Process Chain (EPC) Diagrams

166

(8)

Exercise 7.2

174

(1)

Process Improvement

174

(3)

Evaluating Process Improvement

175

(2)

ERP Workflow Tools

177

(3)

Implementing ERP Systems

180

(2)

ERP System Costs and Benefits

181

(1)

Implementation and Change Management

182

(4)

Implementation Tools

182

(3)

System Landscape Concept

185

(1)

Chapter Summary

186

(1)

Key Terms

186

(1)

Exercises

186

(4)

End Notes

190

(1)

ERP and Electronic Commerce

191

(23)

Electronic Commerce Background

192

(3)

Business-to-Business E-Commerce

192

(3)

E-Commerce and ERP

195

(2)

Fitter Snacker and E-Commerce

196

(1)

Exercises 8.1

197

(1)

Using ERP Through an Application Service Provider

197

(7)

Application Service Providers

197

(3)

Exercise 8.2

200

(4)

NetWeaver

204

(2)

NetWeaver Tools and Capabilities

204

(1)

NetWeaver at Work for Fitter Snacker

205

(1)

Exercise 8.3

206

(1)

Accessing ERP Systems Over the Internet

206

(1)

XML

206

(3)

Radio Frequency Identification Technology

209

(2)

Chapter Summary

211

(1)

Key Terms

211

(1)

Exercises

212

(1)

End Notes

212

(2)

Glossary

214

(6)

Index

220

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Concepts In Enterprise Resource Planning

Concepts In Enterprise Resource Planning

9780619216634

0619216638

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Concepts In Enterprise Resource Planning

Concepts In Enterprise Resource Planning

9780619216634

0619216638

Summary

Table of Contents

Supplemental Materials

Write a Review

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