COMMUNICATION DEFINED

THE COMPONENTS OF HUMAN COMMUNICATION

COMMUNICATION AS A SYSTEM

MODELS OF COMMUNICATION

THE MEDIA AS COMMUNICATORS

COMMUNICATION AND CULTURE

FIRST AMENDMENT SPEECH

ETHICS AND COMMUNICATION

IN CONCLUSION

LEARN BY DOING

KEY TERMS

CHAPTER 2–FOUNDATIONS OF VERBAL LANGUAGE

ORIGINS OF HUMAN LANGUAGE

THE LANGUAGES WE USE

USING VERBAL LANGUAGE

IN CONCLUSION

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KEY TERMS

CHAPTER 3–NONVERBAL COMMUNICATION

SOURCES OF NONVERBAL SIGNS

EMOTIONAL INFLUENCES ON NONVERBAL COMMUNICATION

VERBAL AND NONVERBAL RELATIONSHIPS

CATEGORIES OF NONVERBAL COMMUNICATION

USING NONVERBAL COMMUNICATION

YOU AND NONVERBAL COMMUNICATION

IN CONCLUSION

LEARN BY DOING

KEY TERMS

CHAPTER 4–LISTENING

THE IMPORTANCE OF LISTENING

THE LISTENING PROCESS

PURPOSES OF LISTENING

LISTENING APPREHENSION

IMPROVING YOUR LISTENING

IN CONCLUSION

LEARN BY DOING

KEY TERMS

CHAPTER 5–THE SELF AND PERCEPTION

SELF-TALK

SELF-CONCEPT

COGNITIVE PROCESSING

PERCEPTIONS

THE SELF

NEED DRIVES AFFECTING COMMUNICATION

COMMUNICATION APPREHENSION

THE ROLE OF CULTURE ON SELF-COMMUNCIATION

IN CONCLUSION

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KEY TERMS

CHAPTER 6–INTERPERSONAL AND ELECTRONICLLY MEDIATED COMMUNICATION

BASIC CONCEPTS OF INTERPERSONAL COMMUNICATION

SELF-DISCLOSURE

THE SELF AND OTHERS

SEEKING APPROVAL

GAINING COMPLIANCE

EMOTIONS AS A FACTOR IN INTERPERSONAL COMMUNICATION

POWER AS A FACTOR IN INTERPERSONAL COMMUNICATION

MALE/MASCULINE-FEMALE/FEMININE COMMUNICATION

SEXUAL HARASSMENT AND BULLYING

RELATIONSHIPS

ELECTRONIALLY MEDIATED COMMUNICATION

IN CONCLUSION

LEARN BY DOING

KEY TERMS

CHAPTER 7–INTERPERSONAL SKILLS AND CONFLICT MANAGEMENT

PARTICIPATING IN CONVERSATIONS

GIVING DIRECTIONS

REQUESTING

EXPRESSING EMPATHY

DEALING WITH INTERPERSONAL CONFLICT

CRITICISM

APOLOGIZING

IN CONCLUSION

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KEY TERMS

CHAPTER 8–THE INTERVIEW

THE INTERVIEW AND THE ROLE OF THE PARTICIPANTS

TYPES OF INTERVIEWS

IN CONCLUSION

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KEY TERMS

CHAPTER 9–THE CONCEPTS OF GROUPS

GROUPS DEFINED

GROUP VERSUS INDIVIDUAL ACTIONS

TYPES OF GROUPS

GROUP OPERATIONS

MAKING GROUP DECISIONS

 DECISION-MAKING TECHNIQUES

GROUP SETTING

MEDIATED MEETINGS

IN CONCLUSION

LEARN BY DOING

KEY TERMS

CHAPTER 10–PARTICIPATING IN GROUPS

CULTURAL DIFFERENCES IN GROUPS

THE GROUP PARTICIPANT

THE GROUP LEADER AND GROUP LEADERSHIP

IN CONCLUSION

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KEY TERMS

CHAPTER 11–PUBLIC SPEAKING:  PLANNING THE MESSAGE

THE LISTENABLE SPEECH

PREPARING A SPEECH:  AN OVERVIEW

PARAMETERS OF PUBLIC SPEAKING

ETHICS OF PUBLIC SPEAKING

ANALYZING THE PARAMETERS OF SPEECHES

 MODES OF PRESENTATION

IN CONCLUSION

LEARN BY DOING

KEY TERMS

CHAPTER 12–PUBLIC SPEAKING: DEVELOPING THE MESSAGE

SOURCES OF INFORMATION

SUPPORTING MATERIAL

USE OF THE WORLD WIDE WEB

TECHNIQUES FOR PRESENTING SUPPORTING MATERIAL

 IN CONCLUSION

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KEY TERMS

CHAPTER 13–PUBLIC SPEAKING: STRUCTURING THE MESSAGE

STRUCTURE OF A SPEECH

THE INTRODUCTION

THE CENTRAL IDEA

THE BODY

THE CONCLUSION

ALTERNATIVE METHODS OF ORGANIZING THE SPEECH

TRANSITION INTO THE QUESTION-AND-ANSWER SESSION

ROLE OF CULTURE ON SPEECH STRUCTURE

IN CONCLUSION

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KEY TERMS

CHAPTER 14–PUBLIC SPEAKING:  THE INFORMATIVE SPEECH

THE ROLE OF INFORMATIVE SPEAKING

CHARACTERISTICS OF INFORMATIVE SPEAKING

CLASSIFICATIONS OF INFORMATIVE SPEAKING

INFORMATIVE BRIEFINGS

QUESTION-AND-ANSWER SESSIONS

SPEECHES OF INTRODUCTION

THE INFORMATIVE PROCESS IN ACTION

IN CONCLUSION

LEARN BY DOING

KEY TERMS

CHAPTER 15–PUBIC SPEAKING:  THE PERSUASIVE SPEECH

PERSUASIVE SPEAKING

THE PROCESS OF PERSUASION

PERSUASIVE STRATEGIES

ROLE OF INFLUENCE IN PERSUASION

CLASSICAL COMPONENTS OF THE PERSUASIVE MESSAGE

LOGICAL ARGUMENTS

THE ROLE OF EMOTIONS IN PERSUASION

PSYCHOLOGICAL APPEALS

STRUCTURE OF THE PERSUASIVE MESSAGE

INTRODUCTION

BODY

CONCLUSION

CULTURE AND PERSUASION

IN CONCLUSION

LEARN BY DOING

KEY TERMS

CHAPTER 16–PUBLIC SPEAKING: PRESENTING THE MESSAGE

SPEAKING WITH CONFIDENCE

ASPECTS OF ORAL AND PHYSICAL SPEECH PRESENTATION

PUBLIC SPEAKING ANXIETY/STAGE FRIGHT

PRESENTING VISUALS IN A SPEECH

REHEARSING THE SPEECH

DEALIING WITH DIFFICULTIES DURING A SPEECH

THE ROLE OF CULTURE ON SPEECH PRESENTATION

IN CONCLUSION

LEARN BY DOING

KEY TERMS

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