The second edition of this popular text looks at business process design from a broad quantitative modeling perspective and addresses various managerial issues. It gives students a thorough understanding of the wide range of tools available for modeling, analyzing, and designing business processes. This edition includes new material on change management, project management, task analysis, and performance optimization. It also adds details on the theory of constraints and completely revises coverage of business process modeling and simulation as well as using the software tool ExtendSim LT, which is available for download.