Discover the Personal Qualities that Open the Doors to Conflict Resolution " Ever wonder what personal qualities make a mediator effective? Read this wonderfully thought-provoking book for rich insights and diverse perspectives, valuable for novices and experienced practitioners alike." - William Ury, co-author Getting to Yes, author The Third Side " An important contribution about not just what we do but who we are as mediators. The authors reexamine often overlooked first premises. A must read for any self-reflective peacemaker." - Eric D. Green, Law professor, co-founder, Endispute, Inc. and Resolutions, LLC " Finally, a book that touches on the heart of the mystery of mediation. Bowling, Hoffman and company have opened vistas for all mediators to use as touchstones for their work." - Gary Friedman, co-founder and director of the Center for Mediation in Law " This book is a must-read for both masters and novices in the field. Without ignoring the important issues of competency and credentialing, this book forces us to try to understand what we do at a level that surveys and questionnaires cannot uncover. It is a gem that will gleam for many years to come." - Homer La Rue, arbitrator, mediator, law professor " Anyone curious about how a skilled and self-aware mediator can help people in conflict will want to read this book. Drawing on philosophy, psychology, the arts, and education, the authors explore how mediators can bring real and lasting value to people in conflict." - Susan Hackley, managing director, Program on Negotiation at Harvard Law School " Thisrich collection of essays offers an array of perspectives on the mediator' s dynamic effect on the parties and their conflict. It will provoke reflection and provide insight for even the most experienced mediators about w