9780136088509

Managing Quality

  • ISBN 13:

    9780136088509

  • ISBN 10:

    0136088503

  • Edition: 4th
  • Format: Hardcover
  • Copyright: 09/02/2009
  • Publisher: Prentice Hall
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

Managing Qualityis a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. Differing Perspectives on Quality; Quality Theory; Global Supply Chain Quality and International Quality Standards; Strategic Quality Planning; The Voice of the Customer; The Voice of the Market; Quality and Innovation in Product and Process Design; Designing Quality Services; Managing Supplier Quality in the Supply Chain; The Tools of Quality; Statistically Based Quality Improvement for Variables; Statistically Based Quality Improvement for Attributes; Six-Sigma Management and Lean Tools; Managing Quality Improvement Teams and Projects; Implementing and Validating the Quality System For quality control managers and/or anyone interested in greater quality management.

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