9780135109410

Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting eleventh edition. Focusing on todayrs"s work environment,HUMAN RELATIONS: INTERPERSONAL JOB-ORIENTED SKILLStakes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on interpersonal skills for the digital world and fresh cases, exercises and skill builders that prepare students for todayrs"s business environment.

1. A Framework for Interpersonal Skill Development

2. Understanding Individual Differences

3. Building Self-Esteem and Self-Confidence

4. Interpersonal Communication

5. Interpersonal Skills for the Digital Age

6. Developing Teamwork Skills

7. Group Problem Solving and Decision Making

8. Cross-Cultural Relations and Diversity

9. Resolving Conflicts with Others

10. Becoming an Effective Leader

11. Motivating Others

12. Helping Others Develop and Grow

13. Positive Political Skills

14. Customer Satisfaction Skills

15. Enhancing Ethical Behavior

16. Stress Management and Personal Productivity

17. Job Search and Career Management Skills

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Human Relations Interpersonal Job-Oriented Skills

Human Relations Interpersonal Job-Oriented Skills

0135109418

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Table of Contents

Supplemental Materials