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Operations Management and Student CD and Student DVD Package

by: Heizer, Jay; Render, Barry

Operations Management and Student CD and Student DVD Package

by: Heizer, Jay; Render, Barry

ISBN 13:
9780131554443
ISBN 10:
0131554441
Edition: 8th
Format: Package
Copyright: 01/01/2008
Publisher: Pearson College Div
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Summary

For the core course in Operations Management. Operations Management 8th edition delivers the best problems in the industry (ie. examples, solved problems, and homework problems). This comprehensive version features 17 core chapters and 6 quantitative modules. A briefer version is also available called Principles of Operations Management, 6e.

About the Authors

Preface

xxi

PART ONE Introduction to Operations Management

(154)

Operations and Productivity

(24)

Global Company Profile: Hard Rock Cafe

(2)

What Is Operations Management?

(1)

Organizing to Produce Goods and Services

(1)

Why Study OM?

(2)

What Operations Managers Do

(1)

How This Book Is Organized

(1)

The Heritage of Operations Management

(2)

Operations in the Service Sector

(3)

Differences between Goods and Services

(1)

Growth of Services

(1)

Service Pay

(1)

Exciting New Trends in Operations Management

(1)

The Productivity Challenge

(5)

Productivity Measurement

(2)

Productivity Variables

(1)

Productivity and the Service Sector

(1)

Ethics and Social Responsibility

(7)

Summary

(1)

Key Terms

(1)

Solved Problems

(1)

Internet and Student CD-ROM Exercises

(1)

Discussion Questions

(1)

Ethical Dilemma

(1)

Problems

(2)

Internet Homework Problems

(1)

Case Study: National Air Express

(1)

Case Study: Zychol Chemicals Corporation

(1)

Video Case Study: Hard Rock Cafe: Operations Management in Services

(1)

Additional Case Study

(1)

Bibliography

(1)

Internet Resources

(1)

Operations Strategy in a Global Environment

(28)

Global Company Profile: Boeing

(2)

A Global View of Operations

(3)

Cultural and Ethical Issues

(1)

Developing Missions and Strategies

(2)

Mission

(1)

Strategy

(1)

Achieving Competitive Advantage Through Operations

(3)

Competing on Differentiation

(1)

Competing on Cost

(1)

Competing on Response

(1)

Ten Strategic OM Decisions

(3)

Issues in Operations Strategy

(2)

Research

(1)

Preconditions

(1)

Dynamics

(1)

Strategy Development and Implementation

(2)

Identify Critical Success Factors

(1)

Build and Staff the Organization

(1)

Integrate OM with Other Activities

(1)

Global Operations Strategy Options

(10)

International Strategy

(1)

Multidomestic Strategy

(1)

Global Strategy

(1)

Transnational Strategy

(1)

Summary

(1)

Key Terms

(1)

Solved Problem

(1)

Internet and Student CD-ROM Exercises

(1)

Discussion Questions

(1)

Ethical Dilemma

(1)

Problems

(1)

Case Study: Minit-Lube, Inc.

(1)

Video Case Study: Strategy at Regal Marine

(1)

Video Case Study: Hard Rock Cafe's Global Strategy

(1)

Additional Case Studies

(1)

Bibliography

(1)

Internet Resources

(2)

Project Management

(50)

Global Company Profile: Bechtel Group

(2)

The Importance of Project Management

(1)

Project Planning

(3)

The Project Manager

(1)

Work Breakdown Structure

(1)

Project Scheduling

(1)

Project Controlling

(1)

Project Management Techniques: PERT and CPM

(4)

The Framework of PERT and CPM

(1)

Network Diagrams and Approaches

(2)

Activity-on-Node Example

(2)

Activity-on-Arrow Example

(1)

Determining the Project Schedule

(5)

Forward Pass

(2)

Backward Pass

(1)

Calculating Slack Time and Identifying the Critical Path(s)

(1)

Variability in Activity Times

(5)

Three Time Estimates in PERT

(2)

Probability of Project Completion

(2)

Cost-Time Trade-Offs and Project Crashing

(3)

A Critique of PERT and CPM

(1)

Using Microsoft Project to Manage Projects

(24)

Creating a Project Schedule Using MS Project

(3)

Tracking Progress and Managing Costs Using MS Project

(1)

Summary

(1)

Key Terms

(1)

Using Software to Solve Project Management Problems

(1)

Solved Problems

(4)

Internet and Student CD-ROM Exercises

(1)

Discussion Questions

(1)

Ethical Dilemma

(1)

Active Model Exercise

(1)

Problems

(7)

Internet Homework Problems

(1)

Case Study: Southwestern University: (A)

(1)

Video Case Study: Project Management at Arnold Palmer Hospital

(1)

Video Case Study: Managing Hard Rock's Rockfest

(1)

Additional Case Studies

100

(1)

Bibliography

101

(1)

Internet Resources

101

(2)

Forecasting

103

(52)

Global Company Profile: Tupperware Corporation

104

(2)

What Is Forecasting?

106

(1)

Forecasting Time Horizons

106

(1)

The Influence of Product Life Cycle

107

(1)

Types of Forecasts

107

(1)

The Strategic Importance of Forecasting

107

(1)

Human Resources

107

(1)

Capacity

107

(1)

Supply-Chain Management

107

(1)

Seven Steps in the Forecasting System

108

(1)

Forecasting Approaches

108

(1)

Overview of Qualitative Methods

108

(1)

Overview of Quantitative Methods

109

(1)

Time-Series Forecasting

109

(18)

Decomposition of a Time Series

110

(1)

Naive Approach

110

(1)

Moving Averages

111

(1)

Exponential Smoothing

112

(2)

Measuring Forecast Error

114

(3)

Exponential Smoothing with Trend Adjustment

117

(3)

Trend Projections

120

(2)

Seasonal Variations in Data

122

(5)

Cyclical Variations in Data

127

(1)

Associative Forecasting Methods: Regression and Correlation Analysis

127

(5)

Using Regression Analysis to Forecast

127

(2)

Standard Error of the Estimate

129

(1)

Correlation Coefficients for Regression Lines

130

(1)

Multiple-Regression Analysis

131

(1)

Monitoring and Controlling Forecasts

132

(2)

Adaptive Smoothing

134

(1)

Focus Forecasting

134

(1)

Forecasting in the Service Sector

134

(21)

Summary

135

(2)

Key Terms

137

(1)

Using Software in Forecasting

137

(1)

Solved Problems

138

(2)

Internet and Student CD-ROM Exercises

140

(1)

Discussion Questions

140

(1)

Ethical Dilemma

141

(1)

Active Model Exercise

141

(1)

Problems

142

(9)

Internet Homework Problems

151

(1)

Case Study: Southwestern University: (B)

151

(1)

Case Study: Digital Cell Phone, Inc.

152

(1)

Video Case Study: Forecasting at Hard Rock Cafe

152

(1)

Additional Case Studies

153

(1)

Bibliography

153

(1)

Internet Resources

154

(1)

PART TWO Designing Operations

155

(66)

Design of Goods and Services

155

(36)

Global Company Profile: Regal Marine

156

(2)

Goods and Services Selection

158

(2)

Product Strategy Options Support Competitive Advantage

158

(1)

Product Life Cycles

159

(1)

Life Cycle and Strategy

160

(1)

Product-by-Value Analysis

160

(1)

Generating New Products

160

(2)

New Product Opportunities

161

(1)

Importance of New Products

162

(1)

Product Development

162

(5)

Product Development System

162

(1)

Quality Function Deployment (QFD)

163

(2)

Organizing for Product Development

165

(1)

Manufacturability and Value Engineering

166

(1)

Issues for Product Design

167

(5)

Robust Design

167

(1)

Modular Design

167

(1)

Computer-Aided Design (CAD)

167

(1)

Computer-Aided Manufacturing (CAM)

168

(1)

Virtual Reality Technology

169

(1)

Value Analysis

169

(1)

Ethics and Environmentally Friendly Designs

169

(3)

Time-Based Competition

172

(2)

Purchasing Technology by Acquiring a Firm

173

(1)

Joint Ventures

173

(1)

Alliances

173

(1)

Defining the Product

174

(2)

Make-or-Buy Decisions

175

(1)

Group Technology

176

(1)

Documents for Production

176

(2)

Product Life-Cycle Management (PLM)

177

(1)

Service Design

178

(3)

Documents for Services

180

(1)

Application of Decision Trees to Product Design

181

(1)

Transition to Production

182

(9)

Summary

183

(1)

Key Terms

183

(1)

Solved Problem

183

(1)

Internet and Student CD-ROM Exercises

184

(1)

Discussion Questions

184

(1)

Ethical Dilemma

185

(1)

Active Model Exercise

185

(1)

Problems

186

(2)

Internet Homework Problems

188

(1)

Case Study: De Mar's Product Strategy

188

(1)

Video Case Study: Product Design at Regal Marine

188

(1)

Additional Case Studies

189

(1)

Bibliography

189

(1)

Internet Resources

189

(2)

Managing Quality

191

(30)

Global Company Profile: Arnold Palmer Hospital

192

(2)

Quality and Strategy

194

(1)

Defining Quality

194

(3)

Implications of Quality

195

(1)

Malcolm Baldrige National Quality Award

195

(1)

Cost of Quality (COQ)

196

(1)

Ethics and Quality Management

196

(1)

International Quality Standards

197

(1)

ISO 9000

197

(1)

ISO 14000

198

(1)

Total Quality Management

198

(5)

Continuous Improvement

198

(1)

Six Sigma

199

(1)

Employee Empowerment

199

(1)

Benchmarking

200

(1)

Just-in-Time (JIT)

201

(1)

Taguchi Concepts

202

(1)

Knowledge of TQM Tools

203

(1)

Tools of TQM

203

(3)

Check Sheets

203

(1)

Scatter Diagrams

204

(1)

Cause-and-Effect Diagrams

204

(1)

Pareto Charts

205

(1)

Flowcharts

205

(1)

Histograms

206

(1)

Statistical Process Control (SPC)

206

(1)

The Role of Inspection

206

(3)

When and Where to Inspect

207

(1)

Source Inspection

207

(1)

Service Industry Inspection

208

(1)

Inspection of Attributes versus Variables

208

(1)

TQM in Services

209

(12)

Summary

211

(1)

Key Terms

211

(1)

Internet and Student CD-ROM Exercises

211

(1)

Discussion Questions

212

(1)

Ethical Dilemma

212

(1)

Active Model Exercise

212

(1)

Problems

213

(2)

Internet Homework Problems

215

(1)

Case Study: Southwestern University: (C)

215

(2)

Video Case Study: The Culture of Quality at Arnold Palmer Hospital

217

(1)

Video Case Study: Quality at the Ritz-Carlton Hotel Company

217

(1)

Additional Case Studies

218

(1)

Bibliography

218

(1)

Internet Resources

219

(2)

Supplement 6: Statistical Process Control

221

(64)

Statistical Process Control (SPC)

222

(13)

Control Charts for Variables

224

(1)

The Central Limit Theorem

225

(1)

Setting Mean Chart Limits (x-Charts)

226

(2)

Setting Range Chart Limits (R-Charts)

228

(1)

Using Mean and Range Charts

228

(2)

Control Charts for Attributes

230

(3)

Managerial Issues and Control Charts

233

(2)

Process Capability

235

(2)

Process Capability Ratio (Cp)

235

(1)

Process Capability Index (Cpk)

236

(1)

Acceptance Sampling

237

(16)

Operating Characteristic Curve

237

(1)

Average Outgoing Quality

238

(2)

Summary

240

(1)

Key Terms

240

(1)

Using Software for SPC

240

(2)

Solved Problems

242

(1)

Internet and Student CD-ROM Exercises

243

(1)

Discussion Questions

243

(1)

Active Model Exercise

244

(1)

Problems

244

(6)

Internet Homework Problems

250

(1)

Case Study: Bayfield Mud Company

250

(1)

Case Study: Alabama Airlines' On-Time Schedule

251

(1)

Additional Case Studies

252

(1)

Bibliography

252

(1)

Internet Resources

252

(1)

Process Strategy

253

(32)

Global Company Profile: Dell Computer Corp.

254

(2)

Four Process Strategies

256

(9)

Process Focus

256

(2)

Repetitive Focus

258

(1)

Product Focus

259

(1)

Mass Customization Focus

260

(2)

Comparison of Process Choices

262

(3)

Process Analysis and Design

265

(3)

Flow Diagrams

265

(1)

Time-Function Mapping

266

(1)

Value-Stream Mapping

266

(1)

Process Charts

266

(1)

Service Blueprinting

267

(1)

Service Process Design

268

(3)

Customer Interaction and Process Design

269

(1)

More Opportunities to Improve Service Processes

270

(1)

Selection of Equipment and Technology

271

(1)

Production Technology

271

(4)

Machine Technology

271

(1)

Automatic Identification System (AIS)

272

(1)

Process Control

272

(1)

Vision Systems

273

(1)

Robots

273

(1)

Automated Storage and Retrieval System (ASRS)

273

(1)

Automated Guided Vehicle (AGV)

274

(1)

Flexible Manufacturing System (FMS)

274

(1)

Computer-Integrated Manufacturing (CIM)

274

(1)

Technology in Services

275

(1)

Process Redesign

276

(1)

Ethics and Environmentally Friendly Processes

277

(8)

Summary

279

(1)

Key Terms

279

(1)

Solved Problem

279

(1)

Internet and Student CD-ROM Exercises

279

(1)

Discussion Questions

280

(1)

Ethical Dilemma

280

(1)

Active Model Exercise

280

(1)

Problems

281

(1)

Case Study: Rochester Manufacturing Corporation

282

(1)

Video Case Study: Process Analysis at Arnold Palmer Hospital

282

(1)

Video Case Study: Process Strategy at Wheeled Coach

283

(1)

Additional Case Studies

283

(1)

Bibliography

284

(1)

Internet Resources

284

(1)

Supplement 7: Capacity Planning

285

(122)

Capacity

286

(4)

Design and Effective Capacity

287

(1)

Capacity and Strategy

288

(1)

Capacity Considerations

288

(1)

Managing Demand

289

(1)

Capacity Planning

290

(1)

Break-Even Analysis

291

(4)

Single-Product Case

293

(1)

Multiproduct Case

293

(2)

Applying Decision Trees to Capacity Decisions

295

(1)

Applying Investment Analysis to Strategy-Driven Investments

296

(13)

Investment, Variable Cost, and Cash Flow

296

(1)

Net Present Value

296

(3)

Summary

299

(1)

Key Terms

300

(1)

Using Software for Break-Even Analysis

300

(1)

Solved Problems

301

(1)

Internet and Student CD-ROM Exercises

302

(1)

Discussion Questions

302

(1)

Problems

302

(4)

Internet Homework Problems

306

(1)

Video Case Study: Capacity Planning at Arnold Palmer Hospital

307

(1)

Additional Case Studies

307

(1)

Bibliography

308

(1)

Internet Resources

308

(1)

Location Strategies

309

(30)

Global Company Profile: Federal Express

310

(2)

The Strategic Importance of Location

312

(1)

Factors that Affect Location Decisions

313

(4)

Labor Productivity

314

(1)

Exchange Rates and Currency Risk

314

(1)

Costs

315

(1)

Attitudes

316

(1)

Proximity to Markets

316

(1)

Proximity to Suppliers

316

(1)

Proximity to Competitors (Clustering)

316

(1)

Methods of Evaluating Location Alternatives

317

(5)

The Factor-Rating Method

317

(1)

Locational Break-Even Analysis

318

(1)

Center-of-Gravity Method

319

(2)

Transportation Model

321

(1)

Service Location Strategy

322

(17)

How Hotel Chains Select Sites

322

(2)

The Telemarketing Industry

324

(1)

Geographic Information Systems

324

(1)

Summary

325

(1)

Key Terms

326

(1)

Using Software to Solve Location Problems

326

(1)

Solved Problems

327

(1)

Internet and Student CD-ROM Exercises

328

(1)

Discussion Questions

328

(1)

Ethical Dilemma

329

(1)

Active Model Exercise

329

(1)

Problems

330

(6)

Internet Homework Problems

336

(1)

Case Study: Southern Recreational Vehicle Company

336

(1)

Video Case Study: Where to Place Hard Rock's Next Cafe

336

(1)

Additional Case Studies

337

(1)

Bibliography

338

(1)

Internet Resources

338

(1)

Layout Strategy

339

(42)

Global Company Profile: McDonald's

340

(2)

The Strategic Importance of Layout Decisions

342

(1)

Types of Layout

342

(1)

Office Layout

343

(1)

Retail Layout

344

(2)

Servicescapes

345

(1)

Warehousing and Storage Layouts

346

(2)

Cross-Docking

346

(1)

Random Stocking

347

(1)

Customizing

347

(1)

Fixed-Position Layout

348

(1)

Process-Oriented Layout

349

(5)

Computer Software for Process-Oriented Layouts

353

(1)

Work Cells

354

(4)

Requirements of Work Cells

354

(2)

Staffing and Balancing Work Cells

356

(1)

The Focused Work Center and the Focused Factory

357

(1)

Repetitive and Product-Oriented Layout

358

(23)

Assembly-Line Balancing

359

(4)

Summary

363

(1)

Key Terms

363

(1)

Using Software to Solve Layout Problems

364

(1)

Solved Problems

365

(3)

Internet and Student CD-ROM Exercises

368

(1)

Discussion Questions

368

(1)

Ethical Dilemma

368

(1)

Active Model Exercise

368

(1)

Problems

369

(7)

Internet Homework Problems

376

(1)

Case Study: State Automobile License Renewals

376

(1)

Video Case Study: Laying Out Arnold Palmer Hospital's New Facility

377

(1)

Video Case Study: Facility Layout at Wheeled Coach

378

(1)

Additional Case Studies

379

(1)

Bibliography

379

(1)

Internet Resources

379

(2)

Human Resources and Job Design

381

(26)

Global Company Profile: Southwest Airlines

382

(2)

Human Resource Strategy for Competitive Advantage

384

(1)

Constraints on Human Resource Strategy

384

(1)

Labor Planning

385

(1)

Employment-Stability Policies

385

(1)

Work Schedules

385

(1)

Job Classifications and Work Rules

386

(1)

Job Design

386

(10)

Labor Specialization

386

(1)

Job Expansion

387

(1)

Psychological Components of Job Design

388

(1)

Self-Directed Teams

389

(1)

Motivation and Incentive Systems

390

(1)

Ergonomics and Work Methods

391

(5)

The Visual Workplace

396

(2)

Ethics and The Work Environment

398

(1)

Labor Standards

398

(9)

Summary

398

(1)

Key Terms

399

(1)

Solved Problem

399

(2)

Internet and Student CD-ROM Exercises

401

(1)

Discussion Questions

401

(1)

Ethical Dilemma

401

(1)

Problems

402

(1)

Internet Homework Problems

402

(1)

Case Study: Karstadt versus J.C. Penney

403

(1)

Case Study: The Fleet That Wanders

403

(1)

Video Case Study: Hard Rock's Human Resource Strategy

404

(1)

Additional Case Studies

405

(1)

Bibliography

405

(1)

Internet Resources

405

(2)

Supplement 10: Work Measurement

407

(22)

Labor Standards and Work Measurement

408

(1)

Historical Experience

409

(1)

Time Studies

409

(4)

Predetermined Time Standards

413

(2)

Work Sampling

415

(14)

Summary

418

(1)

Key Terms

418

(1)

Solved Problems

418

(2)

Internet and Student CD-ROM Exercises

420

(1)

Discussion Questions

420

(1)

Active Model Exercise

421

(1)

Problems

421

(4)

Internet Homework Problems

425

(1)

Case Study: Jackson Manufacturing Company

426

(1)

Additional Case Studies

426

(1)

Bibliography

426

(1)

Internet Resources

427

(2)

PART THREE Managing Operations

429

(30)

Supply-Chain Management

429

(30)

Global Company Profile: Volkswagen

430

(2)

The Strategic Importance of the Supply Chain

432

(2)

Global Supply-Chain Issues

433

(1)

Supply-Chain Economics

434

(1)

Make-or-Buy Decisions

434

(1)

Outsourcing

435

(2)

Ethics in the Supply Chain

437

(1)

Supply-Chain Strategies

438

(3)

Many Suppliers

438

(1)

Few Suppliers

438

(1)

Vertical Integration

438

(2)

Keiretsu Networks

440

(1)

Virtual Companies

440

(1)

Managing the Supply Chain

441

(4)

Issues in an Integrated Supply Chain

441

(2)

Opportunities in an Integrated Supply Chain

443

(2)

Internet Purchasing

445

(1)

Vendor Selection

446

(2)

Vendor Evaluation

446

(1)

Vendor Development

447

(1)

Negotiations

447

(1)

Logistics Management

448

(2)

Distribution Systems

448

(2)

Cost of Shipping Alternatives

450

(1)

Logistics, Security, and JIT

450

(1)

Benchmarking Supply-Chain Management

450

(9)

Summary

451

(1)

Key Terms

451

(1)

Internet and Student CD-ROM Exercises

451

(1)

Discussion Questions

452

(1)

Ethical Dilemma

452

(1)

Problems

452

(1)

Internet Homework Problem

453

(1)

Case Study: Dell's Supply Chain and the Impact of E-Commerce

453

(1)

Video Case Study: Arnold Palmer Hospital's Supply Chain

454

(1)

Video Case Study: Supply-Chain Management at Regal Marine

455

(1)

Additional Case Studies

456

(1)

Bibliography

456

(1)

Internet Resources

457

(2)

Supplement 11: E-Commerce and Operations Management

459

(214)

The Internet

460

(1)

Electronic Commerce

461

(1)

E-Commerce Definitions

462

(1)

Economics of E-Commerce

462

(1)

Product Design

463

(1)

Collaborative Project Management

464

(1)

E-Procurement

464

(2)

Online Catalogs

464

(1)

RFQs and Bid Packaging

465

(1)

Internet Outsourcing

465

(1)

Online Auctions

466

(1)

Inventory Tracking

466

(1)

Inventory Reduction

467

(1)

Warehousing for E-Commerce

467

(1)

Just-in-Time Delivery for E-Commerce

468

(1)

Scheduling and Logistics Improvements

468

(5)

Coordinated Pickup and Delivery

468

(1)

Logistics Cost Reduction

469

(1)

Summary

469

(1)

Key Terms

469

(1)

Internet and Student CD-ROM Exercises

469

(1)

Discussion Questions

469

(1)

Problems

469

(1)

Case Study: E-Commerce at Amazon.com

470

(1)

Additional Case Studies

471

(1)

Bibliography

471

(1)

Internet Resources

471

(2)

Inventory Management

473

(42)

Global Company Profile: Amazon.com

474

(2)

Functions of Inventory

476

(1)

Types of Inventory

476

(1)

Inventory Management

477

(3)

ABC Analysis

477

(1)

Record Accuracy

478

(1)

Cycle Counting

479

(1)

Control of Service Inventories

480

(1)

Inventory Models

480

(1)

Independent versus Dependent Demand

480

(1)

Holding, Ordering, and Setup Costs

481

(1)

Inventory Models for Independent Demand

481

(11)

The Basic Economic Order Quantity (EOQ) Model

482

(1)

Minimizing Costs

482

(4)

Reorder Points

486

(1)

Production Order Quantity Model

487

(3)

Quantity Discount Models

490

(2)

Probabilistic Models and Safety Stock

492

(5)

Other Probabilistic Models

495

(2)

Fixed-Period (P) Systems

497

(18)

Summary

498

(1)

Key Terms

499

(1)

Using Software to Solve Inventory Problems

500

(1)

Solved Problems

501

(2)

Internet and Student CD-ROM Exercises

503

(1)

Discussion Questions

504

(1)

Ethical Dilemma

504

(1)

Active Model Exercise

504

(1)

Problems

505

(6)

Internet Homework Problems

511

(1)

Case Study: Zhou Bicycle Company

511

(1)

Case Study: Sturdivant Sound Systems

511

(1)

Video Case Study: Inventory Control at Wheeled Coach

512

(1)

Additional Case Studies

512

(1)

Bibliography

512

(1)

Internet Resources

513

(2)

Aggregate Planning

515

(34)

Global Company Profile: Anheuser-Busch

516

(2)

The Planning Process

518

(1)

The Nature of Aggregate Planning

518

(2)

Aggregate Planning Strategies

520

(4)

Capacity Options

520

(1)

Demand Options

521

(2)

Mixing Options to Develop a Plan

523

(1)

Methods for Aggregate Planning

524

(6)

Graphical and Charting Methods

524

(3)

Mathematical Approaches to Planning

527

(3)

Comparison of Aggregate Planning Methods

530

(1)

Aggregate Planning in Services

530

(2)

Restaurants

531

(1)

Hospitals

531

(1)

National Chains of Small Service Firms

531

(1)

Miscellaneous Services

531

(1)

Airline Industry

532

(1)

Yield Management

532

(17)

Summary

535

(1)

Key Terms

535

(1)

Using Software for Aggregate Planning

535

(1)

Solved Problems

536

(2)

Internet and Student CD-ROM Exercises

538

(1)

Discussion Questions

538

(1)

Ethical Dilemma

538

(1)

Active Model Exercise

539

(1)

Problems

540

(5)

Internet Homework Problems

545

(1)

Case Study: Southwestern University: (G)

545

(1)

Case Study: Andrew-Carter, Inc.

546

(1)

Additional Case Studies

547

(1)

Bibliography

547

(1)

Internet Resources

547

(2)

Material Requirements Planning (MRP) and ERP

549

(38)

Global Company Profile: Collins Industries

550

(2)

Dependent Inventory Model Requirements

552

(6)

Master Production Schedule

552

(3)

Bills of Material

555

(1)

Accurate Inventory Records

556

(1)

Purchase Orders Outstanding

556

(1)

Lead Times for Each Component

557

(1)

MRP Structure

558

(3)

MRP Management

561

(2)

MRP Dynamics

561

(1)

MRP and JIT

562

(1)

Lot-Sizing Techniques

563

(3)

Extensions of MRP

566

(2)

Closed-Loop MRP

567

(1)

Capacity Planning

567

(1)

Material Requirements Planning II (MRP II)

568

(1)

MRP in Services

568

(2)

Distribution Resource Planning (DRP)

570

(1)

Enterprise Resource Planning (ERP)

570

(17)

Advantages and Disadvantages of ERP Systems

573

(1)

ERP in the Service Sector

573

(1)

Summary

574

(1)

Key Terms

574

(1)

Using Software to Solve MRP Problems

574

(1)

Solved Problems

575

(3)

Internet and Student CD-ROM Exercises

578

(1)

Discussion Questions

578

(1)

Ethical Dilemma

578

(1)

Active Model Exercise

578

(1)

Problems

579

(5)

Internet Homework Problems

584

(1)

Case Study: Ikon's Attempt at ERP

584

(1)

Video Case Study: MRP at Wheeled Coach

585

(1)

Additional Case Studies

585

(1)

Bibliography

586

(1)

Internet Resources

586

(1)

Short-Term Scheduling

587

(38)

Global Company Profile: Delta Airlines

588

(2)

The Strategic Importance of Short-Term Scheduling

590

(1)

Scheduling Issues

590

(3)

Forward and Backward Scheduling

591

(2)

Scheduling Criteria

593

(1)

Scheduling Process-Focused Facilities

593

(1)

Loading Jobs

594

(5)

Input-Output Control

594

(1)

Gantt Charts

595

(2)

Assignment Method

597

(2)

Sequencing Jobs

599

(6)

Priority Rules for Dispatching Jobs

599

(3)

Critical Ratio

602

(1)

Sequencing N Jobs on Two Machines: Johnson's Rule

603

(1)

Limitations of Rule-Based Dispatching Systems

604

(1)

Finite Capacity Scheduling (FCS)

605

(1)

Theory of Constraints

606

(2)

Bottlenecks

606

(1)

Drum, Buffer, Rope

607

(1)

Scheduling Repetitive Facilities

608

(1)

Scheduling Services

608

(17)

Scheduling Service Employees with Cyclical Scheduling

609

(2)

Summary

611

(1)

Key Terms

611

(1)

Using Software for Short-Term Scheduling

611

(2)

Solved Problems

613

(3)

Internet and Student CD-ROM Exercises

616

(1)

Discussion Questions

616

(1)

Ethical Dilemma

617

(1)

Active Model Exercise

617

(1)

Problems

618

(4)

Internet Homework Problems

622

(1)

Case Study: Payroll Planning, Inc.

622

(1)

Video Case Study: Scheduling at Hard Rock Cafe

623

(1)

Additional Case Studies

624

(1)

Bibliography

624

(1)

Internet Resources

624

(1)

Just-in-Time and Lean Production Systems

625

(28)

Global Company Profile: Green Gear Cycling

626

(2)

Just-in-Time and Lean Production

628

(1)

Suppliers

629

(3)

Goals of JIT Partnerships

630

(2)

Concerns of Suppliers

632

(1)

JIT Layout

632

(1)

Distance Reduction

632

(1)

Increased Flexibility

632

(1)

Impact on Employees

632

(1)

Reduced Space and Inventory

633

(1)

Inventory

633

(4)

Reduce Variability

633

(1)

Reduce Inventory

634

(1)

Reduce Lot Sizes

634

(2)

Reduce Setup Costs

636

(1)

Scheduling

637

(4)

Level Schedules

637

(1)

Kanban

637

(4)

Quality

641

(1)

Employee Empowerment

641

(1)

Lean Production

641

(3)

Building a Lean Organization

642

(1)

5 S's

643

(1)

Seven Wastes

644

(1)

JIT in Services

644

(9)

Summary

645

(1)

Key Terms

645

(1)

Solved Problem

646

(1)

Internet and Student CD-ROM Exercises

646

(1)

Discussion Questions

646

(1)

Ethical Dilemma

647

(1)

Problems

647

(1)

Internet Homework Problems

648

(1)

Case Study: Mutual Insurance Company of Iowa

649

(1)

Case Study: JIT After the Fire

650

(1)

Video Case Study: JIT at Arnold Palmer Hospital

650

(1)

Additional Case Studies

651

(1)

Bibliography

651

(1)

Internet Resources

652

(1)

Maintenance and Reliability

653

(20)

Global Company Profile: Orlando Utilities Commission

654

(2)

The Strategic Importance of Maintenance and Reliability

656

(1)

Reliability

657

(3)

Improving Individual Components

657

(2)

Providing Redundancy

659

(1)

Maintenance

660

(4)

Implementing Preventive Maintenance

660

(3)

Increasing Repair Capabilities

663

(1)

Total Productive Maintenance

664

(1)

Techniques for Establishing Maintenance Policies

664

(9)

Summary

664

(1)

Key Terms

665

(1)

Using Software to Solve Reliability Problems

665

(1)

Solved Problems

665

(1)

Internet and Student CD-ROM Exercises

666

(1)

Discussion Questions

666

(1)

Ethical Dilemma

666

(1)

Problems

666

(3)

Internet Homework Problems

669

(1)

Case Study: Worldwide Chemical Company

669

(1)

Additional Case Studies

670

(1)

Bibliography

670

(1)

Internet Resources

671

(2)

PART FOUR Quantitative Modules

673

Decision-Making Tools

673

(18)

The Decision Process in Operations

674

(1)

Fundamentals of Decision Making

675

(1)

Decision Tables

675

(1)

Types of Decision-Making Environments

676

(1)

Decision Making Under Uncertainty

676

(1)

Decision Making Under Risk

677

(1)

Decision Making Under Certainty

677

(1)

Expected Value of Perfect Information (EVPI)

678

(1)

Decision Trees

678

(2)

A More Complex Decision Tree

680

(1)

Using Decision Trees in Ethical Decision Making

681

(1)

Summary

682

(1)

Key Terms

682

(1)

Using Software for Decision Models

683

(1)

Solved Problems

683

(1)

Internet and Student CD-ROM Exercises

684

(1)

Discussion Questions

684

(1)

Problems

685

(4)

Internet Homework Problems

689

(1)

Case Study: Tom Tucker's Liver Transplant

689

(1)

Case Study: Ski Right Corp.

689

(1)

Additional Case Studies

690

(1)

Bibliography

690

(1)

Linear Programming

691

(32)

Requirements of a Linear Programming Problem

693

(1)

Formulating Linear Programming Problems

693

(1)

Shader Electronics Example

693

(1)

Graphical Solution to a Linear Programming Problem

694

(1)

Graphical Representation of Constraints

694

(2)

Iso-Profit Line Solution Method

696

(2)

Corner-Point Solution Method

698

(1)

Sensitivity Analysis

699

(1)

Sensitivity Report

699

(1)

Changes in the Resources or Right-Hand-Side Values

700

(1)

Changes in the Objective Function Coefficient

701

(1)

Solving Minimization Problems

701

(2)

Linear Programming Applications

703

(1)

Production-Mix Example

703

(1)

Diet Problem Example

704

(1)

Production Scheduling Example

705

(1)

Labor Scheduling Example

706

(2)

The Simplex Method of LP

708

(1)

Summary

708

(1)

Key Terms

708

(1)

Using Software to Solve LP Problems

708

(2)

Solved Problems

710

(2)

Internet and Student CD-ROM Exercises

712

(1)

Discussion Questions

712

(1)

Active Model Exercise

713

(1)

Problems

713

(7)

Internet Homework Problems

720

(1)

Case Study: Golding Landscaping and Plants, Inc.

720

(1)

Additional Case Studies

720

(1)

Bibliography

721

(2)

Transportation Models

723

(20)

Transportation Modeling

724

(1)

Developing an Initial Solution

725

(1)

The Northwest-Corner Rule

726

(1)

The Intuitive Lowest-Cost Method

726

(1)

The Stepping-Stone Method

727

(3)

Special Issues in Modeling

730

(1)

Demand Not Equal to Supply

730

(1)

Degeneracy

731

(1)

Summary

732

(1)

Key Terms

732

(1)

Using Software to Solve Transportation Problems

732

(2)

Solved Problems

734

(1)

Internet and Student CD-ROM Exercises

735

(1)

Discussion Questions

736

(1)

Problems

736

(4)

Internet Homework Problems

740

(1)

Case Study: Custom Vans, Inc.

740

(2)

Additional Case Studies

742

(1)

Bibliography

742

(1)

Waiting-Line Models

743

(28)

Characteristics of a Waiting-Line System

745

(1)

Arrival Characteristics

745

(1)

Waiting-Line Characteristics

746

(1)

Service Characteristics

747

(1)

Measuring the Queue's Performance

747

(2)

Queuing Costs

749

(1)

The Variety of Queuing Models

750

(1)

Model A: Single-Channel Queuing Model with Poisson Arrivals and Exponential Service Times

750

(3)

Model B: Multiple-Channel Queuing Model

753

(3)

Model C: Constant-Service-Time Model

756

(1)

Model D: Limited-Population Model

756

(2)

Other Queuing Approaches

758

(1)

Summary

759

(1)

Key Terms

759

(1)

Using Software to Solve Queuing Problems

759

(1)

Solved Problems

760

(2)

Internet and Student CD-ROM Exercises

762

(1)

Discussion Questions

762

(1)

Active Model Exercise

763

(1)

Problems

763

(4)

Internet Homework Problems

767

(1)

Case Study: New England Foundry

767

(1)

Case Study: The Winter Park Hotel

768

(1)

Additional Case Study

768

(1)

Bibliography

769

(1)

Internet Resources

769

(2)

Learning Curves

771

(14)

Learning Curves in Services and Manufacturing

773

(1)

Applying the Learning Curve

774

(1)

Arithmetic Approach

774

(1)

Logarithmic Approach

774

(1)

Learning-Curve Coefficient Approach

775

(1)

Strategic Implications of Learning Curves

776

(1)

Limitations of Learning Curves

777

(1)

Summary

777

(1)

Key Term

778

(1)

Using Software for Learning Curves

778

(1)

Solved Problems

778

(1)

Internet and Student CD-ROM Exercises

779

(1)

Discussion Questions

779

(1)

Active Model Exercise

780

(1)

Problems

780

(3)

Internet Homework Problems

783

(1)

Case Study: SMT's Negotiation with IBM

783

(1)

Bibliography

784

(1)

Internet Resources

784

(1)

Simulation

785

What is Simulation?

786

(1)

Advantages and Disadvantages of Simulation

787

(1)

Monte Carlo Simulation

787

(4)

Simulation of a Queuing Problem

791

(1)

Simulation and Inventory Analysis

792

(3)

Summary

795

(1)

Key Terms

795

(1)

Using Software in Simulation

795

(2)

Solved Problems

797

(1)

Internet and Student CD-ROM Exercises

798

(1)

Discussion Questions

798

(1)

Problems

799

(6)

Internet Homework Problems

805

(1)

Case Study: Alabama Airlines' Call Center

806

(1)

Additional Case Studies

806

(1)

Bibliography

806

Appendices

(1)

Indices

(1)

Photo Credits

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Operations Management and Student CD and Student DVD Package

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Operations Management and Student CD and Student DVD Package

Operations Management and Student CD and Student DVD Package

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0131554441

Summary

Author Biography

Table of Contents

Supplemental Materials

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