This book provides managers with basic information about people and their behavior within the context of a business environment. This new edition reflects recent changes in the field of organizational behavior, and has more of a hands-on orientation than previous editions. By examining factors that contribute to an ever-changing business world, it will teach managers to develop, train, and motivate high-performance employees. This book covers such topics as motivation, feedback, influence, and stress-coping techniques, as well as culture, creativity and innovation, developing work teams, work-related attitudes, and organizational structure, design and technology. For human resources managers, general managers, team-builders, and personnel specialists.