You Said What? : The Biggest Communication Mistakes Professionals Make
ISBN: 9781612540603 | 1612540600
Format: PaperbackPublisher: Brown Books Pub Group
Pub. Date: 9/6/2012
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If your answer to any of the following questions is YES, read this book now. Eliminate those communication breakdowns! 1. Have you ever inserted your foot into your mouth? 2. Have you ever wished you could take back something you said to a colleague? 3. Have you ever communicated in a defensive manner? 4. Have you ever wondered when to send an e-mail or when to pick up the phone? 5. Have you ever been engaged in a conversation and heard nothing that the other person said? 6. Have you ever had difficulty clearly articulating your ideas? 7. Have you ever finished someone¿s sentence before they finished speaking? 8. Have you ever sent an e-mail that was misconstrued by the recipient? 9. Have you ever used ¿filler words¿ when you are unsure about what to say? 10. Have you ever posted something on Facebook, LinkedIn, or Twitter that you wish a colleague or client had not seen?
| Acknowledgments | p. xiii |
| Introduction | p. xv |
| Not Being on Your A-Game | p. 1 |
| Not Beginning with the End in Mind | p. 7 |
| Not Knowing your Personal Brand | p. 13 |
| Not Managing Perceptions | p. 19 |
| Not Connecting and Building Relationships | p. 27 |
| Not Making Appropriate Small Talk | p. 35 |
| Meltdown of Communication through Technology Use | p. 41 | ... MORE
| Not Managing your Social Networking | p. 49 |
| Lack of Awareness of Communication Stallers and Stoppers | p. 61 |
| Not Turning Roadblocks into Opportunities | p. 79 |
| Not Focusing on the Details | p. 87 |
| Not Giving Precise Feedback | p. 93 |
| Not Adapting to Different Communication Styles | p. 99 |
| Not Reacting Professionally | p. 107 |
| Bloopers and Blunders: What We Notice When We're out and About | p. 113 |
| Not Communicating Value | p. 117 |
| References | p. 121 |
| About the Authors | p. 121 |
| Table of Contents provided by Ingram. All Rights Reserved. |
Kim Zoller and Kerry Preston are recognized experts in business protocol, branding, leadership development, and presentation and communication skills, as well as customer service and sales training. Together they lead Image Dynamics, the most innovative total-solution training and development company. Both Kim and Kerry are dynamic international speakers who assist individuals and companies with the necessary tools to be successful in today's competitive market. Over the last twenty years they have trained more than twenty thousand individuals.
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