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| Preface | p. xi |
| Introduction | p. 1 |
| How can inconveniencing your audience increase your persuasiveness? | p. 9 |
| What shifts the bandwagon effect into another gear? | p. 15 |
| What common mistake causes messages to self-destruct? | p. 19 |
| When persuasion might backfire, how do you avoid the magnetic middle? | p. 26 |
| When does offering people more make them want less? | p. 30 |
| Whe... MORE | p. 35 |
| How can a new superior product mean more sales of an inferior one? | p. 38 |
| Does fear persuade or does it paralyze? | p. 42 |
| What can chess teach us about making persuasive moves? | p. 45 |
| Which office item can make your influence stick? | p. 50 |
| Why should restaurants ditch their baskets of mints? | p. 53 |
| What's the pull of having no strings attached? | p. 56 |
| Do favors behave like bread or like wine? | p. 60 |
| How can one small step help your influence take a giant leap? | p. 64 |
| How can you become a Jedi master of persuasion? | p. 69 |
| How can a simple question drastically increase support for you and your ideas? | p. 72 |
| What is the active ingredient in lasting commitments? | p. 76 |
| How can you fight consistency with consistency? | p. 80 |
| What persuasion tip can you borrow from Benjamin Franklin? | p. 83 |
| When can asking for a little go a long way? | p. 86 |
| Start low or start high? Which will make people buy? | p. 89 |
| How can we show off what we know without being labeled a show-off? | p. 93 |
| What's the hidden danger of being the brightest person in the room? | p. 98 |
| Who is the better persuader? Devil's advocate or true dissenter? | p. 102 |
| When can the right way be the wrong way? | p. 107 |
| What's the best way to turn a weakness into a strength | p. 110 |
| Which faults unlock people's vaults? | p. 115 |
| When is it right to admit that you were wrong? | p. 119 |
| How can similarities make a difference? | p. 124 |
| When is your name your game? | p. 127 |
| What tips should we take from those who get them? | p. 133 |
| What kind of smile can make the world smile back? | p. 137 |
| When is a loser a winner? | p. 141 |
| What can you gain from loss? | p. 144 |
| Which single word will strengthen your persuasion attempts? | p. 150 |
| When might asking for all the reasons be a mistake? | p. 155 |
| How can the simplicity of a name make it appear more valuable? | p. 159 |
| How can rhyme make your influence climb? | p. 164 |
| What can batting practice tell us about persuasion? | p. 167 |
| How can you get a head start in the quest for loyalty? | p. 170 |
| What can a box of crayons teach us about persuasion? | p. 174 |
| How can you package your message to ensure it keeps going, and going, and going? | p. 177 |
| What object can persuade people to reflect on their values? | p. 183 |
| Does being sad make your negotiations bad? | p. 187 |
| What can make people believe everything they read? | p. 193 |
| Are trimeth labs boosting your influence? | p. 197 |
| How can technology impede persuasive progress? | p. 200 |
| How do you get to yes in any language? | p. 205 |
| How can you avoid driving your cross-cultural influence into the rough? | p. 209 |
| When does letting the call go to voicemail cause a hang-up in your influence? | p. 213 |
| Epilogue | p. 217 |
| Appendix: Feedback from Those Who've Used These Methods | p. 221 |
| Notes | p. 233 |
| Acknowledgments | p. 247 |
| Index | p. 249 |
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